Client Support Services Team Leader

Job summary

The Client Support Services Tech Support Team Leader is a technical customer service position and often the entry into the IT service. It provides management to the team supporting to end-users via the IT Service Desk or by face-to-face interaction (i.e. a field visit), responding to and investigating a range of incidents, requests, enquiries and queries raised and providing expert technical advice on a wide range of systems and technologies.

The role also supports the delivery of small works and projects as required.The post holder will work flexibly between 8am and 6pm as required, during practice opening hours, including during practice extended opening hours, 8am-8pm, 7 days per week, including bank holidays.

This may be covered by a rota or on call arrangements as appropriate. The role will require working on site across the ICB estate including GP practices up to 5 days a week dependant on workload and rota.

Main duties of the job

o To oversee team members to deliver the organisations needs; engage and liaise with key stakeholderso Postholder prioritises and has responsibility for own work areao Deliver a portfolio of initiatives; achieving quality outcomes and demonstrating value for money through tracking, managing and delivering agreed benefits working to tight deadlineso Effectively manage stakeholderso Provide coordination of and participates in meetings, providing information advice and support where requestedo To support the identification and sharing of best practiceo Support and manage the delivery of excellent 1st 2nd line support via mix of on site and remote working to all service users including corporate and primary careo Provide relevant and timely specialist advice and guidance on functional and information matterso Responsible for preparation of correspondence and complex papers, as directed by manager.o Support/assist the management and leadership team to deliver the aims and objectives of the serviceo Work within service levels and KPIs and ensure that reporting procedures are adhered too Adhere to quality standards and monitoring systems for the provision of services in the departmento Build and maintain effective relationships with stakeholders both internally and externally.o Respond to and investigate a range of incidents, requests, enquiries and queries raised by customers and to provide expert technical advice on a multitude of systems and IT policies

About us

North East London is steeped in history and culture, and home to over two million people (and rising). It's the most diverse area of the UK; and because of that, one of the most exciting and vibrant places to work.

NHS North East London works with our health, social care, voluntary and community partners and residents) to plan and buy health services to meet our population's needs, making sure all parts of the local health and care system work effectively together. We work as part of the North East London Integrated Care System northeastlondonhcp.nhs.uk

We make sure residents and visitors have the best physical and mental health and have good access to high-quality health and care services. We have a vision to "work with and for all the people of North East London to create meaningful improvements in health, wellbeing and equity."

We serve eight local authority areas: Barking and Dagenham; City of London; Hackney; Havering; Newham; Redbridge; Tower Hamlets; and Waltham Forest.