Job summary
NHS
Sussex ICB ambition is to create an inclusive working environment which
reflects our commitment to celebrate and promote diversity for all groups. We
are particularly under-represented in staff from Black, Asian, and Minority
Ethnic (BAME) and disabled communities and actively encourage and welcome
applications from these communities. Furthermore, we welcome applications
from reservists and ex-armed forces as we recognise the benefits of the values,
skills, training and experience that they bring to their work with us.
We encourage all applicants to share their equality
information with us confidentially during the application process so that we
can statistically monitor how fair and equitable our recruitment process is and
how well we are reaching applicants from diverse communities and identify where
we need to improve. This information is removed before shortlisting
We are looking
for an experienced Administrator (30 hours per week) to support the Sussex
Multi-Agency Safeguarding Hub (MASH). There are four MASHs across Sussex
(Horsham, Brighton, Eastbourne and Hastings), with this post beingbased
at our Eastbourne site; agile home working and flexible hours will also be
considered. Each site has at least one administrator, working directly with the
Specialist Nurse/Health Practitioners and wider MASH teams.
Main duties of the job
The MASH brings together a team of multidisciplinary professionals from partner agencies to handle all safeguarding concerns relating to the safety or wellbeing of a child (up to their 18th birthday). The MASH health team also link with the ICB Safeguarding Team and are supported in the wider development of the Safeguarding and Health Agenda by these relationships. Occasionally, the wider team will require support from an administration perspective, and this will be organised in conjunction with the line manager.
The successful
candidate will be a vital component of the MASH team, with excellent
organisational and communication skills, and high levels of resilience to cope
in a demanding, high risk, and sometimes upsetting area of NHS business. You
will routinely be dealing with sensitive and confidential matters. You will be
required to work flexibly, using your initiative, and be able to prioritise
your work effectively, responding to need and risk.
Interviews will take place virtually via MS Teams on 6thDecember; invites to shortlisted candidates will be sent to candidate email addresses via NHS Jobs.
Please be advised that this position will require a Standard check from the Disclosure and Barring Service.
If you would like to discuss the role further, please contact Fiona Cassidy on 07789370859or via fiona.cassidy1@nhs.net
About us
NHS Sussex ICB are
committed to enabling team members to work in an agile and flexible way. We
adopt a flexible first approach to working patterns. We empower our people to
work where, when, and how they choose with minimum constraints to support their
wellbeing to sustain good work life balance and to optimise performance and
delivery.
We celebrate
diversity and promote equal opportunities; we are committed to challenging and
eliminating racism and other forms of discrimination and advancing and
promoting equality of opportunity in the provision of services and creating an
inclusive environment for all employees. We believe that everyone has the right
to be treated with dignity and respect.
Flexible working
requests will be considered for all roles.
Agile working is
not just related to working from different locations or at different times. It
is about effectively utilising technology to improve work practices and to work
differently to increase our overall effectiveness to improve health outcomes
for our population.
Should you require
a reasonable adjustment to our recruitment process please contact the
Recruitment Team at scw.peopleresource@nhs.net to ensure that measures can be
put in place to support you.
NHS Sussex has
committed to achieving Net Zero Carbon emissions by 2045. As a member of staff
you will be encouraged and supported to implement new ways of working that will
help us achieve that goal.
Working for us - Sussex Health and Care
(ics.nhs.uk)
Job description
Job responsibilities
The Post holder acts as a key point of
contact for the Health Team at the Multi Agency Safeguarding Hub (MASH). They
will ensure that, colleagues within and external to NHS Sussex the ICS,
clients, members of the public and external stakeholders receive a courteous
and supportive response to a range of queries and requests for information,
on the telephone and in person.
The post holder will play a key role in
organising and supporting the gathering of health-related information to and
from the MASH. They will ensure that records are kept up to date and secure
and will respond to queries and requests, seeking advice from Line Manager as
requested.
The post holder will act as a conduit
for the Multi-Agency Risk Assessment Conference, MARAC, to share
information with Primary care and the MARAC administrator regarding high-risk
cases of domestic abuse. They will identify GPs for victims of Domestic abuse
and their children, and request that GPs share relevant health information
with the MARAC.
Other responsibilities as required:
Supporting the team with the management
of work, being proactive and innovative to create processes and drive
performance
Gathering and chasing information from
various sources within tight deadlines
Collating and presenting data and
documents for reporting purposes
Managing the inboxes for the team,
responding to, and redirecting emails, following process and using
initiative.
Preparation of agendas, taking minutes
and actions, and following up on actions as required
The post holder will communicate with
external agencies to facilitate MASH health functions ensuring the ICB and
wider health economy fulfil all requirements under Working Together (2023)
legislation.
Sensitive information will be shared by
the post holder, as appropriate, and they will work in collaboration with the
other MASH Administrators across Sussex, as required, which may involve
supporting/covering the work. They will take part in formal supervision and
line management processes.
The job description is an outline of
the tasks, responsibilities and outcomes required of the role, and the job
specification is an outline of the skills,
experience and qualities needed. The job holder will carry out any other
duties as may reasonably be required by their line manager.
The job description and person
specification may be reviewed on an ongoing basis in accordance with the
changing needs of the Department and the Organisation.
Job description
Job responsibilities
The Post holder acts as a key point of
contact for the Health Team at the Multi Agency Safeguarding Hub (MASH). They
will ensure that, colleagues within and external to NHS Sussex the ICS,
clients, members of the public and external stakeholders receive a courteous
and supportive response to a range of queries and requests for information,
on the telephone and in person.
The post holder will play a key role in
organising and supporting the gathering of health-related information to and
from the MASH. They will ensure that records are kept up to date and secure
and will respond to queries and requests, seeking advice from Line Manager as
requested.
The post holder will act as a conduit
for the Multi-Agency Risk Assessment Conference, MARAC, to share
information with Primary care and the MARAC administrator regarding high-risk
cases of domestic abuse. They will identify GPs for victims of Domestic abuse
and their children, and request that GPs share relevant health information
with the MARAC.
Other responsibilities as required:
Supporting the team with the management
of work, being proactive and innovative to create processes and drive
performance
Gathering and chasing information from
various sources within tight deadlines
Collating and presenting data and
documents for reporting purposes
Managing the inboxes for the team,
responding to, and redirecting emails, following process and using
initiative.
Preparation of agendas, taking minutes
and actions, and following up on actions as required
The post holder will communicate with
external agencies to facilitate MASH health functions ensuring the ICB and
wider health economy fulfil all requirements under Working Together (2023)
legislation.
Sensitive information will be shared by
the post holder, as appropriate, and they will work in collaboration with the
other MASH Administrators across Sussex, as required, which may involve
supporting/covering the work. They will take part in formal supervision and
line management processes.
The job description is an outline of
the tasks, responsibilities and outcomes required of the role, and the job
specification is an outline of the skills,
experience and qualities needed. The job holder will carry out any other
duties as may reasonably be required by their line manager.
The job description and person
specification may be reviewed on an ongoing basis in accordance with the
changing needs of the Department and the Organisation.
Person Specification
Experience
Essential
- Knowledge of secretarial or administrative procedures and systems such as answering queries, progress chasing, task related problem solving
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Ability to act independently within policies and procedures, referring to manager as required.
- Ability to plan, organise and deliver administrative activities within an agreed timeframe.
- Understanding of Confidentiality and General Data Protection Regulations
Skills and Capabilities
Essential
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Ability to work without on own initiative, organising and prioritising own workloads to changing and often tight deadlines.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Effective team working
Other
Essential
- An ability to maintain confidentiality and trust.
- Professional, calm, and efficient manner
- Commitment to continuing professional development.
- Positive and flexible approach to work
- Commitment to equality, diversity and inclusion and an understanding of equal opportunities
Qualifications
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or equivalent previous proven experience.
- Working knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
Person Specification
Experience
Essential
- Knowledge of secretarial or administrative procedures and systems such as answering queries, progress chasing, task related problem solving
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Ability to act independently within policies and procedures, referring to manager as required.
- Ability to plan, organise and deliver administrative activities within an agreed timeframe.
- Understanding of Confidentiality and General Data Protection Regulations
Skills and Capabilities
Essential
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Ability to work without on own initiative, organising and prioritising own workloads to changing and often tight deadlines.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Effective team working
Other
Essential
- An ability to maintain confidentiality and trust.
- Professional, calm, and efficient manner
- Commitment to continuing professional development.
- Positive and flexible approach to work
- Commitment to equality, diversity and inclusion and an understanding of equal opportunities
Qualifications
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or equivalent previous proven experience.
- Working knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
