NHS Sussex ICB

Bank - Senior Administrator

This job is now closed

Job summary

Bank Full Time Band 4 Admin Support, 37.5 hours per week, Monday to Friday

NHS Sussex All-Age Continuing Health Care has an exciting opportunity for an individual with excellent communication and organisational skills to join all-age continuing care as part of the bank team. The successful candidate will provide administration support to admin, clinical and the wider team to provide an outstanding service and incorporating our values throughout. It is an exciting time to join our team and we look forward to receiving your application.

Main duties of the job

The Senior Administrator plays a leading role as part of a particularly dynamic customer facing team. The team act as first point of contact for the department, triaging enquiries, dealing with routine and specialist queries in a pleasant and helpful manner. Communicating relevant information to stakeholders (including the general public, patients, relatives, NHS professionals, adult social care, nursing homes and other providers), referring to AACC Practitioners (Nurses, Social Workers, Allied Health Professionals) as appropriate, taking messages and signposting to the relevant departments/person.

About us

NHS Sussex ICB recognises the positive value of diversity, promotes equality and challenges discrimination and welcomes applications from people of diverse backgrounds and identities. We particularly welcome applications from disabled and ethnically diverse candidates as these staff groups are currently under-represented throughout our organisation currently. We have also made a positive commitment to employing people from the Armed Forces Community,

We are also committed to enabling team members to work in an agile, more flexible way, recognising that this will lead to more effective and efficient ways of working. We will empower our people to work where, when, and how they choose with minimum constraints to optimise performance and delivery of results. Smarter working is not just related to working from different locations or at different times. It is about gaining the benefit of utilising technology to change work practices and to work differently which should increase the effectiveness of the service and deliver benefits to ICB business.

NHS Sussex has committed to achieving Net Zero Carbon emissions by 2045. As a member of staff you will be encouraged and supported to implement new ways of working that will help us achieve that goal.

Working for us - Sussex Health and Care (ics.nhs.uk)

Date posted

26 April 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£12.25 to £13.44 an hour

Contract

Bank

Working pattern

Full-time

Reference number

D9146-ICB-6520KB-A

Job locations

Wicker House

High Street

Worthing

BN11 1DJ

Job description

Job responsibilities

Responsible for day-to-day co-ordination of operational tasks and staff (as applicable), allocation and completion of work.

Management of aligned administrators, including supervision of daily activities, task allocation, monthly supervision and contribution to annual appraisals.

DELIVERING RESULTS/FUNCTIONAL RESPONSIBILITIES

To provide a comprehensive administration service, give support and advice to the AACC team. Tasks may range across AACC processes; co-ordination of initial assessments, verification/outcomes, care planning, brokerage, care reviews, including project work, quality assurance/data quality, internal job rotation and absence cover.

To process work in accordance with internal Standard Operating Procedures and ensure that clinical and financial related documentation is entered onto databases for all applicants/clients in a timely manner.

To liaise with families or representatives, ensuring they are kept fully informed and up to date throughout the AACC process.

To receive sensitive information via patient notes and reports from GPs, hospitals, care homes, Social Services, district nurses and other health professionals along with submissions from individuals and their representatives.

To request, monitor and respond to stakeholders to request for information, communicating and escalating to line managers where necessary to meet strict timeframes.

To be responsible for photocopying and checking legal documentation e.g., Power of Attorney and identification documents and returning them to sender.

Compile and maintain electronic individual files for all cases and source additional information as required to enable the CHC process to progress.

To understand the principles of electronic file management, apply them to daily work and adhere to the records management policies.

Ensure that patient confidentiality and the sharing of records is according to relevant legislation e.g., Data Protection Legislation, Information Governance and Caldicott Guidance.

Liaise with senior staff to ensure cases are allocated to professional staff to enable their completion.

To liaise with patient/representatives and stakeholders to arrange appointments for Continuing Healthcare assessments and care reviews.

To undertake general office duties including filing, processing incoming and outgoing post as well as scanning and photocopying.

To help support the management of the team email boxes.

Monitor progress of cases and liaise with senior staff to ensure agreed timescales are adhered to.

To type confidential correspondence ensuring all decisions in respect of Continuing Healthcare are conveyed to all relevant parties in agreed timescales adhering to the National Framework and local policies.

Ensure that all outgoing and internal material reflects a high standard according to the ICB and NHSs identity principles. Ensuring information is accessible where there are barriers to understanding.

To respond to Subject Access Request (SARs) in a timely and appropriate manner.

Produce reports as required on activity and performance.

To develop the role and undertake on-going training courses to meet the needs of the service and policy changes.

Develop a good working knowledge of NHS Continuing Healthcare and NHS-funded Nursing Care (FNC), the supporting National Framework and its relationship with Social Services funding.