Job summary
NHS Continuing Healthcare (CHC)
is the name given to a package of care that is arranged and funded solely by
the NHS for individuals who are not in hospital, but who have complex ongoing
healthcare needs.
Main duties of the job
This dynamic role that sits within the All Age Continuing Healthcare
Administration Team (AACC). The role will operate within a fast paced,
supportive environment where the patient is at the centre of everything we
do. The team are looking for a
self-motivated, organised, driven candidate, able to adapt and cope with
changing demands. The Administrator will
support the Administration Leads and Business Operational Managers to provide a
modern, effective, and customer-focused administration service. The post-holder
will process AACC referrals through the eligibility process. The team act as a
point of contact for the department, triaging enquiries, dealing with routine
and specialist queries in a friendly and professional manner.
About us
NHS Sussex ICB recognises the positive value
of diversity, promotes equality and challenges discrimination and welcomes applications from people of diverse backgrounds and identities. We
particularly welcome applications from disabled and ethnically diverse candidates as these staff groups are currently
under-represented throughout our organisation currently. We have also made a positive commitment to employing people from the Armed Forces Community,
We are also committed to enabling team members
to work in an agile, more flexible way, recognising that this will lead to more
effective and efficient ways of working. We will empower our people to work
where, when, and how they choose with minimum constraints to optimise
performance and delivery of results. Smarter working is not just related to
working from different locations or at different times. It is about gaining the
benefit of utilising technology to change work practices and to work
differently which should increase the effectiveness of the service and deliver
benefits to ICB business.
NHS Sussex has committed to achieving Net Zero
Carbon emissions by 2045. As a member of staff you will be encouraged and
supported to implement new ways of working that will help us achieve that goal.
Working
for us - Sussex Health and Care (ics.nhs.uk)
Job description
Job responsibilities
To provide comprehensive administration support and delivering excellent customer service for patients and their families or carers, local authority and NHS stakeholders.
The role will encompass varied duties supporting non clinical and clinical colleagues, diary management, requesting and collating information, first point of contact for all enquiries, the preparation of agendas and taking minutes, maintaining detailed and accurate record keeping using a variety of mediums and electronic systems, which is core to the role.
Job description
Job responsibilities
To provide comprehensive administration support and delivering excellent customer service for patients and their families or carers, local authority and NHS stakeholders.
The role will encompass varied duties supporting non clinical and clinical colleagues, diary management, requesting and collating information, first point of contact for all enquiries, the preparation of agendas and taking minutes, maintaining detailed and accurate record keeping using a variety of mediums and electronic systems, which is core to the role.
Person Specification
Qualifications
Essential
- Good General Education
- RSA Level 3 or equivalent
- Education to NVQ Level 3 Administration or equivalent level of education or evidence of experience equivalent to level of qualification.
- Microsoft office word and excel
Experience
Essential
- Experience of working in an office environment
- Experience of formal minutes and note taking
- Experience of working in a confidential environment
- Experience of working to deadlines
- Effective Personal skills
- Experience of prioritising own workload
- Ongoing professional development
Skills and Knowledge
Essential
- Ability to work to tight deadlines in a busy and pressurised environment
- Ability to use own initiative and problem-solving skills
- Ensures confidentiality where required
- The ability to work well as part of a team
- Up to date office procedures
- Knowledge of principles of patient confidentiality
- A team player with a high level of self-motivation and strong desire to motivate others
- Adaptable approach and ability to remain calm under pressure
- Resilient able to deal effectively with contentious situations
Person Specification
Qualifications
Essential
- Good General Education
- RSA Level 3 or equivalent
- Education to NVQ Level 3 Administration or equivalent level of education or evidence of experience equivalent to level of qualification.
- Microsoft office word and excel
Experience
Essential
- Experience of working in an office environment
- Experience of formal minutes and note taking
- Experience of working in a confidential environment
- Experience of working to deadlines
- Effective Personal skills
- Experience of prioritising own workload
- Ongoing professional development
Skills and Knowledge
Essential
- Ability to work to tight deadlines in a busy and pressurised environment
- Ability to use own initiative and problem-solving skills
- Ensures confidentiality where required
- The ability to work well as part of a team
- Up to date office procedures
- Knowledge of principles of patient confidentiality
- A team player with a high level of self-motivation and strong desire to motivate others
- Adaptable approach and ability to remain calm under pressure
- Resilient able to deal effectively with contentious situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
