NHS Devon Integrated Care Board

System Coordination Centre Officer

This job is now closed

Job summary

System Coordination Centre Officer, Band 4, Permanent role

The NHS Devon System Coordination Centre (SCC) is a key high-profile service delivered by NHS Devon.the team are the first point of contact for healthcare providers across Devon (including Ambulances, Mental Health, Community, Trusts and more) to provide system emergency and incident support, when required.

In this role, you will act as first point of contact for the System Delivery & Improvement Team, dealing with enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.

About you...

We are looking for an individual that have demonstrable experience of working in an administrative environment and with working knowledge of Microsoft Office. This is a fast paced role and it's important that individuals are able to work on their own initiative and be organised. However, what most important is that you are willing to learning and full training will be given. Note taking or loggist experience is essential.

Main duties of the job

Provide specialist support and advice to the senior manager/s by:
Recording of action points for System Coordination Centre (meetings (template provided)
Accurately updating and logging actions on spreadsheets using Microsoft Excel
Responsible for organising any meetings for the team, managing the team mailbox and planning any administrative work as required.
Monitoring and managing the SPOC inbox including all requests from national, regional, system and provider stakeholders.
Managing all elements of cascade and any relevant associated follow up actions
Manage all action trackers and associated actions timely and appropriately.
Ensure SCC room lead is provided with all escalations that require senior input.
Accurately updating and logging actions on spreadsheets using Microsoft Excel with information
Responsible for organising any meetings for the team, managing the team mailbox and planning any administrative work as required.
Support the management of the System Delivery & Improvement Team's mailbox using Microsoft Outlook, responding to emails and forwarding on as appropriate.
Taking Actions for System Meetings.

For further information on this opportunity please contact Rich Buckley, Head of System Delivery & Improvement via Richard.buckley2@nhs.net

About us

NHS Devon Integrated Care System

As an Integrated Care System (ICS), we recognise now more than ever that we can only provide the care that people really need by working together. Together for Devon therefore represents a partnership where health and care services work together with local communities to improve peoples health, wellbeing and care. It aims to transform health and care services so they are clinically, socially and financially sustainable.

Our vision is simple: equal chances for everyone in Devon to lead long, happy and healthy lives. To achieve this, we have set out six ambitions for the next five years that will help us transform services including: Effective and efficient care, embedding the Integrated Care Model, the Devon deal (a citizen-led approach to health and care), Children and young people, Digital Devon and ensuring Equality.

About NHS Devon

As part of the Devon ICS, NHS Devon Integrated Care Board is responsible for the majority of county's NHS budget, and develops a plan to improve peoples health, deliver high-quality care and better value for money. The organisation is led by a diverse board, with an aim to improve peoples lives in Devon wherever they live, to reduce health inequalities and make sure we can deliver these services for the long term.

For more information, visit ourwebsite www.onedevon.org.uk

Date posted

29 January 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

144-JW06-COO-25

Job locations

NHS Devon ICB, Aperture House

Rydon Lane, Pynes Hill

Exeter

EX2 5SP

Job description

Job responsibilities

Please see attached job description and person specification for full details of the role and responsibilities.

Job description

Job responsibilities

Please see attached job description and person specification for full details of the role and responsibilities.

Person Specification

Experience, Knowledge & Qualifications

Essential

Significant administrative or relevant experience including initiating and maintaining office systems.
Experience in dealing with sensitive and confidential information.
Knowledge or experience of minute taking or note taking skills.
Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.
Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Desirable

Knowledge of NHS issues. oUnderstanding of Data Protection Act
Understanding of Data Protection Act

Communication Skills

Essential

Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
Ability to work effectively as part of a team.

Equality & Diversity

Essential

Understanding of and commitment to equality of opportunity and good working relationships.

Analytical Skills

Essential

Problem solving skills
Time management skills with the ability to re-prioritise.

Management Skills

Essential

Skills for supporting aspects of projects ensuring they meet financial targets.

Desirable

Training or experience of direct line management

Physical Skills

Essential

Advanced keyboard skills with a high degree of accuracy for minute taking and data input

Autonomy / Freedom to Act

Essential

Ability to work without supervision.
Able to work on own initiative, organising and prioritising own and others' workloads to changing and often tight deadlines.

Other

Essential

An ability to maintain confidentiality and trust.
Professional, calm and efficient manner.
Commitment to continuing professional development.
Positive, flexible and pro-active approach to work.

Person Specification

Experience, Knowledge & Qualifications

Essential

Significant administrative or relevant experience including initiating and maintaining office systems.
Experience in dealing with sensitive and confidential information.
Knowledge or experience of minute taking or note taking skills.
Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.
Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Desirable

Knowledge of NHS issues. oUnderstanding of Data Protection Act
Understanding of Data Protection Act

Communication Skills

Essential

Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
Ability to work effectively as part of a team.

Equality & Diversity

Essential

Understanding of and commitment to equality of opportunity and good working relationships.

Analytical Skills

Essential

Problem solving skills
Time management skills with the ability to re-prioritise.

Management Skills

Essential

Skills for supporting aspects of projects ensuring they meet financial targets.

Desirable

Training or experience of direct line management

Physical Skills

Essential

Advanced keyboard skills with a high degree of accuracy for minute taking and data input

Autonomy / Freedom to Act

Essential

Ability to work without supervision.
Able to work on own initiative, organising and prioritising own and others' workloads to changing and often tight deadlines.

Other

Essential

An ability to maintain confidentiality and trust.
Professional, calm and efficient manner.
Commitment to continuing professional development.
Positive, flexible and pro-active approach to work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Devon Integrated Care Board

Address

NHS Devon ICB, Aperture House

Rydon Lane, Pynes Hill

Exeter

EX2 5SP

Employer's website

https://onedevon.org.uk/ (Opens in a new tab)

Employer details

Employer name

NHS Devon Integrated Care Board

Address

NHS Devon ICB, Aperture House

Rydon Lane, Pynes Hill

Exeter

EX2 5SP

Employer's website

https://onedevon.org.uk/ (Opens in a new tab)