Job summary
System Delivery & Improvement Lead, Internal/External Secondment opportunity until 30 September 2024, Band 8b. (Bank may also be considered)
1 WTE, (37.5 hours over a 7-day operating model including unsocial hours).
In this role, you will be at the heart of system working, to lead and manage operational pressures across the Devon Integrated Care System (ICS) , where every day will be different.
About the service...
The NHS Devon System Control Centre (SCC) service is a 7-day function for escalation, to support the Devon ICS in managing System wide live operational pressures, surge and escalation oversight and reduction of clinical risk to service users which includes a variety of complex, and contentious situations. We are regularly working across all Acute, ambulance, community, mental health, primary care providers, and social care services to ensure they have robust plans, assurance and escalation strategies to effectively provide patient flow and safety. This includes responses to emergency situations in urgent care pathways, critical incidents, increased pressure or other scenarios.
Main duties of the job
About the role...
- You will be a registered clinician (GMC, NMC or HCPC) working as part of a small team, where you will report to, and work closely with the Head of System Delivery and Improvement
- Communicate and provide highly complex information to a wide range of senior internal and external stakeholders and responding to incidents as they occur
- Chair System wide tactical level calls with Acutes, other ICS providers and NHS England, to plan improvement and maintaining performance throughout the day
- Act as the lead for escalation and mutual aid asks across the Devon ICS providing high standard assurance to NHS England. This will include providing strategic leadership and supporting management of major incidents and serious incidents
- Provide a strategic view to improving systems and processes and advise colleagues as to how best practice might be adopted
- Proactively ensure KPI (qualitative and quantitative) reports are current, relevant, and reflective of the services
- Producing performance and sitrep reports for the ICB executive team and external executives
- Must be able to work in a pressurised and intense working environment where there is the need to be dynamic in decision making, act on behalf of the ICB and engage directly with senior provider and partner leads
- Working as part of a small team, you will report to, and work closely with the Head of System Delivery and Improvement
About us
As an Integrated Care System (ICS), we recognise now more than ever that we can only provide the care that people really need by working together. Together for Devon therefore represents a partnership where health and care services work together with local communities to improve peoples health, wellbeing and care. It aims to transform health and care services so they are clinically, socially and financially sustainable.
Our vision is simple: equal chances for everyone in Devon to lead long, happy and healthy lives. To achieve this, we have set out six ambitions for the next five years that will help us transform services including: Effective and efficient care, embedding the Integrated Care Model, the Devon deal (a citizen-led approach to health and care), Children and young people, Digital Devon and ensuring Equality.
As part of the Devon ICS, NHS Devon Integrated Care Board is responsible for the majority of county's NHS budget, and develops a plan to improve peoples health, deliver high-quality care and better value for money. The organisation is led by a diverse board, with an aim to improve peoples lives in Devon wherever they live, to reduce health inequalities and make sure we can deliver these services for the long term.
Job description
Job responsibilities
About you...
- Able to be part of a 7-day operating model, including unsocial hours and have a flexible approach ensuring the SCC rota is fully resourced
- Excellent communication and facilitation skills on managing complex matters
- Excellent understanding of the Devon ICS provider landscape at a tactical level
- Able to thrive in a fast-paced environment and be reactive to rising or immediate issues impacting on services
- Has worked in an operational delivery role at a senior level and able to work autonomously
- Experience of working in a similar role or transferable skills to be able to hit the ground running
- Vacancies may close early if a high volume of applications are received.
- Priority will be given to internal applicants.
For an informal discussion about this exciting opportunity please contact Rich Buckley, Head of System Delivery & Improvement. richard.buckley2@nhs.net
Please see the attached Job description and person specification for full details of the role and responsibilities.
Job description
Job responsibilities
About you...
- Able to be part of a 7-day operating model, including unsocial hours and have a flexible approach ensuring the SCC rota is fully resourced
- Excellent communication and facilitation skills on managing complex matters
- Excellent understanding of the Devon ICS provider landscape at a tactical level
- Able to thrive in a fast-paced environment and be reactive to rising or immediate issues impacting on services
- Has worked in an operational delivery role at a senior level and able to work autonomously
- Experience of working in a similar role or transferable skills to be able to hit the ground running
- Vacancies may close early if a high volume of applications are received.
- Priority will be given to internal applicants.
For an informal discussion about this exciting opportunity please contact Rich Buckley, Head of System Delivery & Improvement. richard.buckley2@nhs.net
Please see the attached Job description and person specification for full details of the role and responsibilities.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
- Experience of working in an operational delivery role at senior level with the ability to work autonomously
- Evidence of post qualifying and continuing professional development
- Must have an understanding of the background to and aims of current healthcare policy of NHSE/I and individual provider organisations and appreciate the implications of this on engagement
- Should have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations Member of relevant professional body
- Registered clinician (GMC, NMC or HCPC)
Communication skills
Essential
- Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level
- Good presentational skills for conveying complex concepts
- Ability to use informed persuasion to influence others
Analytical
Essential
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery
- Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution
Planning, Physical and Management skills
Essential
- Evidence of planning and delivering programmes and projects and services on time
- Abilities for financial and staff management
- Facilitation skills
- Working knowledge of Microsoft Office with intermediate keyboard skills
Autonomy & Equality and Diversity
Essential
- Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
- Interpreting national policy for implementation
- Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda
Financial and Physical Resources & Other skills
Essential
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
- Team working skills
- Self-motivated
- Ability to move between details and the bigger picture
- Demonstrates honesty and integrity and promotes organisational values
- Embrace change, viewing it as an opportunity to learn and develop
Person Specification
Knowledge, Training and Experience
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
- Experience of working in an operational delivery role at senior level with the ability to work autonomously
- Evidence of post qualifying and continuing professional development
- Must have an understanding of the background to and aims of current healthcare policy of NHSE/I and individual provider organisations and appreciate the implications of this on engagement
- Should have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations Member of relevant professional body
- Registered clinician (GMC, NMC or HCPC)
Communication skills
Essential
- Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level
- Good presentational skills for conveying complex concepts
- Ability to use informed persuasion to influence others
Analytical
Essential
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery
- Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution
Planning, Physical and Management skills
Essential
- Evidence of planning and delivering programmes and projects and services on time
- Abilities for financial and staff management
- Facilitation skills
- Working knowledge of Microsoft Office with intermediate keyboard skills
Autonomy & Equality and Diversity
Essential
- Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
- Interpreting national policy for implementation
- Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda
Financial and Physical Resources & Other skills
Essential
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
- Team working skills
- Self-motivated
- Ability to move between details and the bigger picture
- Demonstrates honesty and integrity and promotes organisational values
- Embrace change, viewing it as an opportunity to learn and develop
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
