Job summary
We are looking for a creative, organised and hardworking Communications and Engagement Officer who can support our busy Communications and Engagement team.
The successful candidate will be skilled at written and verbal communications, with experience in managing projects and excellent organisational skills.
It's an exciting time to join NHS Norfolk and Waveney Integrated Care Board (ICB) as we work with our Integrated Care System partners to transform local health and care services for local people.
We operate a flexible/ hybrid model of working so this role could be performed mostly remotely, with a need to travel as per the needs of the business.
Main duties of the job
You will play a key role in the team delivering important components of our communications and engagement strategy, playing a critical role in helping us deliver successful communications and engage with our staff, patients and community across Norfolk and Waveney.
You will lead on internal communications within the ICB, using a wide range of channels to communicate and engage with staff. Managing our staff intranet, producing our internal newsletter, and coordinating our all organisation-wide online meetings are a few of the duties that you will lead on to support this.
Supporting the wider team is another key component of this role. You will sometimes be involved in supporting with engagement activities, digital communications and media relations, and you will be able to multitask across a range of projects. We are looking for someone who is innovative and dedicated, and who has a talent for developing eye-catching content to inform, educate and inspire our communities.
The successful candidate will have excellent IT skills, and be able to learn new software and systems quickly. They will also be confident in building and maintaining rapports with a range of stakeholders, including senior management.
This position will require the successful candidate to work from home, with some travel across Norfolk and Waveney as per the needs of the organisation
About us
Health and care services in Norfolk and Waveney are working closely together to further improve services and provide more joined-up care for local people. In Norfolk and Waveney, we have already achieved a lot by working in partnership to improve health and care outcomes. These changes have been made possible by different organisations - NHS hospitals, GPs, mental health and community health services, local councils, care homes and social workers, voluntary and community organisations and others - joining forces to agree and plan for local people's needs.
Norfolk and Waveney Integrated Care System (ICS) includes a statutory Integrated Care Partnership (ICP), and an Integrated Care Board (ICB) called NHS Norfolk and Waveney. This partnership and organisation dedicated to making sure that organisations work together for the benefit of our residents, staff and communities is an important step change, helping to create positive differences to local people and joining up health and social care. This is the culmination of many years of effort to build partnership working across the NHS, local authorities, the third sector and patient groups.
Job description
Job responsibilities
The post holder is a key member of the Communications and Engagement team who will support the team to fulfil their duty to communicate and engage with patients, staff and communities across Norfolk and Waveney.
The post holder will take a lead on internal communications and engagement across Norfolk and Waveney Integrated Care Board (ICB) and Norfolk and Waveney Integrated Care System (ICS).
The post holder will manage the ICBs staff intranet site, working with colleagues across the ICB to ensure content is up to date and the site is functioning effectively.
Maximise the use of internal communication and engagement opportunities to ensure staff are informed and feel engaged to do the best they can.
In addition to leading on internal communications, the post holder will provide broader administrative, communications and engagement support to the wider team.
The post holder will provide some support to the following areas:Media enquiries and press releases: This may include responding to media enquiries from the press, liaising with colleagues across the ICB/ICS as appropriate, and writing copy for press releases. Digital communications: This may include writing and scheduling social media posts, using graphic design skills to create printed and digital materials, creating and editing webpages, and editing videos. Engagement activities and events: This may include creating surveys and coordinating events.
Job description
Job responsibilities
The post holder is a key member of the Communications and Engagement team who will support the team to fulfil their duty to communicate and engage with patients, staff and communities across Norfolk and Waveney.
The post holder will take a lead on internal communications and engagement across Norfolk and Waveney Integrated Care Board (ICB) and Norfolk and Waveney Integrated Care System (ICS).
The post holder will manage the ICBs staff intranet site, working with colleagues across the ICB to ensure content is up to date and the site is functioning effectively.
Maximise the use of internal communication and engagement opportunities to ensure staff are informed and feel engaged to do the best they can.
In addition to leading on internal communications, the post holder will provide broader administrative, communications and engagement support to the wider team.
The post holder will provide some support to the following areas:Media enquiries and press releases: This may include responding to media enquiries from the press, liaising with colleagues across the ICB/ICS as appropriate, and writing copy for press releases. Digital communications: This may include writing and scheduling social media posts, using graphic design skills to create printed and digital materials, creating and editing webpages, and editing videos. Engagement activities and events: This may include creating surveys and coordinating events.
Person Specification
Qualifications
Essential
- Degree in relevant subject or equivalent
Desirable
Knowledge, training and experience
Essential
- Significant knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Microsoft Teams
- Good general knowledge of the NHS
- Understanding of the importance of engaging with patients and communities to maintain and improve NHS services
- Knowledge of basic social media principles
Desirable
- Previously worked in similar position within the public sector
- Experience of liaising with press or writing press releases
- Understanding of basic graphic design principles/basic graphic design experience
- Basic video editing skills
Communication skills
Essential
- Developed interpersonal and oral communication skills
- Excellent written communication skills with the ability to make complex information accessible and easy to understand
- Respectful and able to exercise discretion and handle sensitive topics and situations appropriately
- Ability to communicate effectively with a wide range of stakeholders, including senior management
Desirable
- Negotiating, networking and persuasive skills
Analytical, planning and management skills
Essential
- Problem solving skills and ability to respond to sudden unexpected demands
- Excellent time management skills with the ability to re-prioritise
- Experience of planning and leading projects to successful completion
- General organisational and administrative skills
Desirable
- Event management experience
- Skills for managing aspects of projects ensuring they meet financial targets.
Additional skills and other
Essential
- Ability to learn new software and processes quickly
- Understanding of and commitment to equality of opportunity and good working relationships
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
- Reliable and resilient, and able to work effectively and enthusiastically with communications and engagement colleagues
- Willing to travel within and outside of the ICB's geographical area
Desirable
- Ability to travel to places of work that may not be accessible by public transport
Person Specification
Qualifications
Essential
- Degree in relevant subject or equivalent
Desirable
Knowledge, training and experience
Essential
- Significant knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Microsoft Teams
- Good general knowledge of the NHS
- Understanding of the importance of engaging with patients and communities to maintain and improve NHS services
- Knowledge of basic social media principles
Desirable
- Previously worked in similar position within the public sector
- Experience of liaising with press or writing press releases
- Understanding of basic graphic design principles/basic graphic design experience
- Basic video editing skills
Communication skills
Essential
- Developed interpersonal and oral communication skills
- Excellent written communication skills with the ability to make complex information accessible and easy to understand
- Respectful and able to exercise discretion and handle sensitive topics and situations appropriately
- Ability to communicate effectively with a wide range of stakeholders, including senior management
Desirable
- Negotiating, networking and persuasive skills
Analytical, planning and management skills
Essential
- Problem solving skills and ability to respond to sudden unexpected demands
- Excellent time management skills with the ability to re-prioritise
- Experience of planning and leading projects to successful completion
- General organisational and administrative skills
Desirable
- Event management experience
- Skills for managing aspects of projects ensuring they meet financial targets.
Additional skills and other
Essential
- Ability to learn new software and processes quickly
- Understanding of and commitment to equality of opportunity and good working relationships
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
- Reliable and resilient, and able to work effectively and enthusiastically with communications and engagement colleagues
- Willing to travel within and outside of the ICB's geographical area
Desirable
- Ability to travel to places of work that may not be accessible by public transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
