Fast Track Support Officer

Job summary

We are looking for someone who is interested in working closely with the Fast Track Clinical Team as their support officer. You will be someone who finds working with data exciting as a key to this role is the reporting and analysis of information for the team and senior management.

You will not only have excellent interpersonal skills but will be a good communicator, keen team player and show initiative.

You will be responsible for directly line managing a team of Fast Track Care Commissioning Support Officers whose role it is to source care packages for those that have been found to be eligible for Fast Track funding.

We are a busy team who deliver excellent patient focused care and you will need to be able to flex and meet the demands on the team.

You will track the patients journey through their journey while they are under the care of the team.

You will be joining a very supportive team.

Main duties of the job

• Provide high quality project, service, initiative and administrative support to the Fast Track, standard NHS Continuing Healthcare and NHS-funded Nursing Care function within the NHS Continuing Healthcare team, including information and analysis.
• The post holder will undertake reporting and analysis of information to support and improve Fast Track, standard NHS Continuing Healthcare and NHS-funded Nursing Care service delivery.
• The post holder is a key member of the team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support the fast track team, standard NHS Continuing Healthcare and NHS-funded Nursing Care, projects, services, and associated initiatives.
• The Post Holder will directly line manage the team of Fast Track Care Commissioning Support Officer's (CCSO)
• The Post Holder will be responsible for ensuring daily trackers and systems are updated within a timely manner to enable regular and accurate data to be captured.
• Provide the Team Lead and Senior Lead Nurse weekly updates of work through put of the team.
• Tracking the progress of Fast Track and CHC Patients through the care process.

About us

Health and care services in Norfolk and Waveney are working closely together to further improve services and provide more joined-up care for local people. In Norfolk and Waveney, we have already achieved a lot by working in partnership to improve health and care outcomes. These changes have been made possible by different organisations - NHS hospitals, GPs, mental health and community health services, local councils, care homes and social workers, voluntary and community organisations and others - joining forces to agree and plan for local people's needs.

Norfolk and Waveney Integrated Care System (ICS) includes a statutory Integrated Care Partnership (ICP), and an Integrated Care Board (ICB) called NHS Norfolk and Waveney. This partnership and organisation dedicated to making sure that organisations work together for the benefit of our residents, staff and communities is an important step change, helping to create positive differences to local people and joining up health and social care. This is the culmination of many years of effort to build partnership working across the NHS, local authorities, the third sector and patient groups.