Job summary
We have an exciting opportunity to join the South Norfolk Locality Team, working in a diverse role supporting integrated working within an embedded system. You will be working closely with Practice Managers, Clinical Directors and system leaders at all levels to support development and provide assurance on delivery across a broad range of areas.
Main duties of the job
A comprehensive knowledge of general practice, the local health and social care landscape and our local communities together with a proven track record of fostering and maintaining productive working relationships, alongside an ability to respond to day-to-day operational pressures whilst managing multiple projects spanning across multiple organisations will all be key for the successful candidate. Previous knowledge of the PCN DES and a good understanding of PCN Development is essential.
You will need to be able to receive complex information, digest, prepare and share relevant points with a range of stakeholders as well as respond and offer solutions to a wide range of queries which come into the team.
The ability to support effective partnership working, often within tight timescale in a pressurised environment where there can be multiple and completing demands will also be key to balance the need to deliver transformational change with day-to-day operational pressures.
You will need to demonstrate your track record in building excellent relationships, the ability to work autonomously as well as sound judgement when dealing with competing priorities and tight timescales.
About us
Health and care services in Norfolk and Waveney are working closely together to further improve services and provide more joined-up care for local people. In Norfolk and Waveney, we have already achieved a lot by working in partnership to improve health and care outcomes. These changes have been made possible by different organisations - NHS hospitals, GPs, mental health and community health services, local councils, care homes and social workers, voluntary and community organisations and others - joining forces to agree and plan for local people's needs.
Norfolk and Waveney Integrated Care System (ICS) includes a statutory Integrated Care Partnership (ICP), and an Integrated Care Board (ICB) called NHS Norfolk and Waveney. This partnership and organisation dedicated to making sure that organisations work together for the benefit of our residents, staff and communities is an important step change, helping to create positive differences to local people and joining up health and social care. This is the culmination of many years of effort to build partnership working across the NHS, local authorities, the third sector and patient groups.
Job description
Job responsibilities
- To support the development of primary care networks to become fit for purpose to build resilient primary care that can deliver the ambitions of national and local strategies.
- To work with the PCN Development team, GPPO, PCNs and system partners to support redesign, commissioning and implementation activities within the PCN areas.
- To support practices with day to day operational issues and work with colleagues across all departments to find appropriate solutions.
- Identify needs around key enablers including workforce, estates and resilience and work with the relevant teams in the offices of the AD of Primary Care and the CFO to establish appropriate solutions.
- Working in the context of the wider team and the strategic commissioning team support the delivery of a programme of GP Visits and educational events.
- Deliver a comprehensive programme of communication and engagement, to build strong relationships and mutual understanding.
- To support the management and implementation of development initiatives, supporting service redesign, QIPP delivery and integration.
- The post holder will be expected to support all aspects of primary caredevelopment and transformation.
- You will be required to interface and liaise with a range of organisations including for example; GP Networks, NHS England, local Acute and community colleagues, patients and Social care and voluntary organisations
- The post holder will have a particular focus on supporting the GP Network and assist in putting plans in place to improve primary care access/transformation.
- To contribute to the strategic planning and development of practices/services to respond to the needs of the practice populations
- To develop and maintain positive credible relationships with key partners within the network, fostering a culture of collaboration for the delivery of equitable, high quality care.
- Responsible for drafting changes, implementation and interpretation to policies, guidelines and service level agreements (SLAs)
- Initiate and update reports including a risk and issue register
- Promote, develop and enable effective communication across primary care, other PCN Networks and the wider system
- Act as lead for projects identified by the PCN and endorsed by the Clinical Director
- Act as key point of liaison internally and externally for matters relating to general practice ensuring a timely response.
- Represent the PCN at local and national events
- Implement national service specifications as per the GP contract
- Liaise with the Contracting Team to ensure newly developed pathways are feasible and are delivered/implemented.
- Contribute to policy and procedures for new Service and Pathway developments
- Contribute to the strategic planning of place and PCN projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary
- Involvement in the performance monitoring of key national targets associated with the core areas of work associated with the programme board
Job description
Job responsibilities
- To support the development of primary care networks to become fit for purpose to build resilient primary care that can deliver the ambitions of national and local strategies.
- To work with the PCN Development team, GPPO, PCNs and system partners to support redesign, commissioning and implementation activities within the PCN areas.
- To support practices with day to day operational issues and work with colleagues across all departments to find appropriate solutions.
- Identify needs around key enablers including workforce, estates and resilience and work with the relevant teams in the offices of the AD of Primary Care and the CFO to establish appropriate solutions.
- Working in the context of the wider team and the strategic commissioning team support the delivery of a programme of GP Visits and educational events.
- Deliver a comprehensive programme of communication and engagement, to build strong relationships and mutual understanding.
- To support the management and implementation of development initiatives, supporting service redesign, QIPP delivery and integration.
- The post holder will be expected to support all aspects of primary caredevelopment and transformation.
- You will be required to interface and liaise with a range of organisations including for example; GP Networks, NHS England, local Acute and community colleagues, patients and Social care and voluntary organisations
- The post holder will have a particular focus on supporting the GP Network and assist in putting plans in place to improve primary care access/transformation.
- To contribute to the strategic planning and development of practices/services to respond to the needs of the practice populations
- To develop and maintain positive credible relationships with key partners within the network, fostering a culture of collaboration for the delivery of equitable, high quality care.
- Responsible for drafting changes, implementation and interpretation to policies, guidelines and service level agreements (SLAs)
- Initiate and update reports including a risk and issue register
- Promote, develop and enable effective communication across primary care, other PCN Networks and the wider system
- Act as lead for projects identified by the PCN and endorsed by the Clinical Director
- Act as key point of liaison internally and externally for matters relating to general practice ensuring a timely response.
- Represent the PCN at local and national events
- Implement national service specifications as per the GP contract
- Liaise with the Contracting Team to ensure newly developed pathways are feasible and are delivered/implemented.
- Contribute to policy and procedures for new Service and Pathway developments
- Contribute to the strategic planning of place and PCN projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary
- Involvement in the performance monitoring of key national targets associated with the core areas of work associated with the programme board
Person Specification
Job Description criteria
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- Significant experience of successfully operating in a politically sensitive environment
- Desirable - Experience of drafting briefing papers and correspondence at SMT level
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project
- Clinical commissioning/provider experience with an understanding of services from a delivery perspective
Desirable
- Communication Skills (Essential) - Ability to prepare, produce and present concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
- Highly refined skills in relationship development, management and maintenance. Able to facilitate productive working across internal and external stakeholders and across organisational teams
Job description
Essential
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
Desirable
- Communication Skills (Essential) - Ability to prepare, produce and present concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
Person Specification
Job Description criteria
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- Significant experience of successfully operating in a politically sensitive environment
- Desirable - Experience of drafting briefing papers and correspondence at SMT level
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project
- Clinical commissioning/provider experience with an understanding of services from a delivery perspective
Desirable
- Communication Skills (Essential) - Ability to prepare, produce and present concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
- Highly refined skills in relationship development, management and maintenance. Able to facilitate productive working across internal and external stakeholders and across organisational teams
Job description
Essential
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
Desirable
- Communication Skills (Essential) - Ability to prepare, produce and present concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
