Clinical Quality Improvement Manager

Job responsibilities

The Clinical Quality Manager will lead on the development and delivery of a continual quality improvement plan across the local Health and Care system, with a focus on Infection Prevention, to improve the quality and safety for our population. This plan will be based on local intelligence and regional direction. The post holder will also work with the Nursing and Quality Team to deliver the quality assurance processes across all commissioned care, under the leadership of the Patient Safety Lead.

Key Responsibilities

Plan and deliver a programme of quality improvement priorities, across the health and care system, based on local intelligence and regional direction

Review Quality Assurance Processes and report on these under the leadership of the Patient Safety Lead

Analysis quality information to support the delivery of high quality/safe care throughout all commissioned services. This will include both NHS and non-NHS providers.

Produce briefings, reports and correspondence

Actively involve patients in their own care and promote patients to be involved in their own safety. Listen to patients and consider all issues from a patient perspective

Promote and support the effective use of data, information, knowledge and technology to continually improve, inform and support a portfolio of projects, services, and initiatives in order to improve the quality and safety of our population.

Work collaboratively with the provider organisations, stakeholders, co -commissioners and service users to meet organisational and system needs and focus on transformation, sustainability and improvement

Lead on Infection Prevention and Control agenda: - provide information, analysis and reporting - provide outbreak control support to care homes and represent ICB at outbreak management meetings. - develop and deliver the IPC strategy North East and North Cumbria Integrated Care Board Job Description and Person Specification

Provide a programme of Infection Prevention training to care homes, domiciliary care and Primary Care, creating link networks.

Be effective and efficient in ensuring deadlines are met and completed to a high and accurate professional standard and that the appropriate political and corporate image is always portrayed.

Develop and implementing relevant policies

Work within the organisational visions and values

Communication

Communicate relevant information which may be highly complex, sensitive, or contentious relating to improvement projects and programmes to small and large groups, up to director level, in a clear, concise, and easily understood manner.

Present complex, sensitive or contentious information to small or large groups with the aim of gaining agreement or co-operation.

Persuade partners multi-agency leads/senior managers and senior clinicians of the importance of the initiative/programme, to negotiate with and motivate staff on delivery.

Make formal presentations to large groups including presenting potentially sensitive information about performance and change.

Engage with patient and staff groups across partner agencies to ensure patient and staff engagement is at the heart of transformation.

Provide an effective interface with both internal and external colleagues, stakeholders, partners, and commissioners ensuring a positive image of the ICB.

The post holder must maintain the confidentiality of information about patients, staff and ICB business in accordance with the Data Protection Act 1998 and Caldecott principles.

Analytical and Judgement Skills

Collaborating with and supporting senior managers and lead clinicians to define, design and deliver their improvement programmes, involving the analysis of often complex or conflicting facts/situations, requiring interpretation and comparison of a range of options.

Building quality programme considering all available information and scheduling work to maximise synergies and prevent conflicts.

Making decisions on a range of complex/highly complex quality issues, providing data and interpretation on national or local guidance.

Ensure up-to- date quality and Health Care Acquired Infections data is available and have full understanding of what the data means in terms of impact on patient safety.

Promote quality improvement through the development of performance dashboards and other information tools using experience and advanced knowledge to highlight any key quality issues.

Audit process understanding, and to participate in internal and external audits occasionally

Planning and Organisational Skills

Organising and managing the scheduling and agendas of meetings between agencies/partners

Overseeing on behalf of senior managers the planning, organisation and management of a complex portfolio on a broadrange of quality improvement programmes.

Human Resources

The post holder will have responsibilities for co-ordination and delving specialist training.

They will promote the continual development of staff within the infection prevention and patient safety agenda.

They will undertake professional and clinical supervision per ICB guidance. Providing Nurse leadership across the system on matters relating to quality improvement and Infection Prevention.

Patient and Client Care

The post holder will have contact with patients and their relatives either remotely and/or face to face to offer support, advice and information on a regular basis.

Will work as a specialist to provide highly specialised advice on infection prevention and quality assurance to the ICB, other professionals across the system, patients/clients, carers and relatives.

Develops and implements training programmes across the system

Policy and Service Development

Responsible for proposing changes on polices which have an impact on other disciplines and on occasion developing and Implementing the Infection Prevention Policy, strategy, guidance, standards and procedures in line with the ICB and national requirements.

Financial and Physical Resources

The post holder will not have budgetary responsibilities.

Qualifications

Essential

• Registered General Nurse with current NMC registration
• BSc in Nursing or relevant subject
• MSc in Nursing or relevant or equivalent or working towards this.
• Quality Improvement qualification and /or experience

Desirable

• Infection Prevention qualification and /or experience

Experience

Essential

• Audit and teaching experience.
• Experience of working collaboratively, across teams, organisations, and other boundaries.
• Experience of successfully leading or participating in, change in patient pathways/wider services in a complex and sensitive environment, including delivery of the implementation of change.
• Experience in managing and improving services, projects and programmes, delivering on time and within budget in a complex environment.

Responsibilities For Patient/ Client Care

Essential

• Will have contact with patients therefore must have good listening skills.

Communication and Relationship Skills

Essential

• Strong stakeholder management skills with the ability to influence, persuade, challenge and negotiate with all stakeholders as well as external partners.
• Skills in patient/public engagement in service improvement.
• Ability to present sensitive/complex information, to a wide range of stakeholders, where persuasive, motivational, negotiating and reassurance skills are required.
• The ability to communicate issues to a lay audience in a clear and readily understandable manner.

Analytical and Judgemental Skills

Essential

• The ability to collate, sift and critically evaluate data.
• The ability to think strategically and challenge existing traditions, customs and practice together with proven ability to develop medium- and long-term organisation wide strategies.

Planning and Organisational Skills

Essential

• Experience of leading a complex portfolio of work, with effective planning and organisation skills.

Physical Skills

Essential

• Keyboard Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).