Job summary
A rare opportunity has become available in the Corporate Services Directorate for a Band 3, head office receptionist based currently in Pemberton House, Sunderland. The successful applicant will work by our values and behaviours and help to achieve the ambitions and key priorities of the ICB and those of the directorate.
Please note this post is only accepting applications from current staff members of North East and North Cumbria Integrated Care Board.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
The post is part time 0.68WTE or equal to 25.5 hours per week. Currently spread over three full days Monday - Wednesday 8.30 - 5.30pm (8.5 hours per day) 30 minutes lunch break.
The nature of the role demands a significant degree of autonomy, the ability to manage and respond to day-to-day challenges as well as a high degree of intellectual flexibility.
You will possess excellent communication and engagement skills and meet the essential criteria outlined within the Job Description attached.
About us
Our Integrated Care Board (ICB) is the largest in the country.
The ICB is responsible for ensuring that high quality and safe health services are accessible to all of our communities. It has a wide range of functions, including; promoting integration of health and care services, improving peoples health and well-being, reducing health inequalities.
With a £6.6 billion budget and a workforce of 170,000 people across the North East and North Cumbria. As well as strategic functions, ICB staff also work at place level with local health and wellbeing boards in each of our 14 local authority areas. These teams also work alongside our 67 primary care networks which are groups of local GP practices, social care teams and other community- based area providers.
The ICB works with our Provider Collaborative too, this includes the 11 NHS Foundation Trusts in the region, to deliver our shared priorities.
Job description
Job responsibilities
Working with colleagues across the NENC ICB the post holder will provide an effective and efficient reception and single point of contact service to the organisation. This will be either, in person, over the telephone or other via any other source necessary to support delivery in the role.
The post holder will be a key member of the business support function and will contribute to the smooth and efficient running of the reception services by being resilient, flexible and adaptable to a changing workload and responsibilities, ensuring deadlines are achieved.
Ensuring the visitor register is updated and all visitors receive a visitor badge and are directed to their meetings in an efficient, polite and timely manner.
Providing general advice of a non-clinical nature to patients, public, clients and other NHS staff.
Respond and handle incoming telephone calls forwarding to the right person efficiently and professionally.
To provide role cover for job share arrangement for receptionist role for annual leave/training/other when necessary.
Proactively collate, update and maintain and apply own information retrieved through working knowledge and experience. Maintaining master copy for updating and sharing.
Job description
Job responsibilities
Working with colleagues across the NENC ICB the post holder will provide an effective and efficient reception and single point of contact service to the organisation. This will be either, in person, over the telephone or other via any other source necessary to support delivery in the role.
The post holder will be a key member of the business support function and will contribute to the smooth and efficient running of the reception services by being resilient, flexible and adaptable to a changing workload and responsibilities, ensuring deadlines are achieved.
Ensuring the visitor register is updated and all visitors receive a visitor badge and are directed to their meetings in an efficient, polite and timely manner.
Providing general advice of a non-clinical nature to patients, public, clients and other NHS staff.
Respond and handle incoming telephone calls forwarding to the right person efficiently and professionally.
To provide role cover for job share arrangement for receptionist role for annual leave/training/other when necessary.
Proactively collate, update and maintain and apply own information retrieved through working knowledge and experience. Maintaining master copy for updating and sharing.
Person Specification
Qualifications
Essential
- A good standard of secondary education to GCSE level or equivalent incl. mathematics and English
Desirable
- NVQ level 3 Business Administration qualification qualification/ equivalent or receptionist /business support experience.
- ECDL
Experience
Desirable
- Experience of working in an NHS or healthcare administrative environment
- Note/minute taking experience
Person Specification
Qualifications
Essential
- A good standard of secondary education to GCSE level or equivalent incl. mathematics and English
Desirable
- NVQ level 3 Business Administration qualification qualification/ equivalent or receptionist /business support experience.
- ECDL
Experience
Desirable
- Experience of working in an NHS or healthcare administrative environment
- Note/minute taking experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
