Job summary
The North East & North Cumbria Integrated Care Board is recruiting to a permanent post of Senior Complex Care Case Manager within the Mental Health, Learning Disabilities and Autism Complex Care Service.
The Senior Complex Care Case Manager will provide clinical expertise to support the delivery of complex care within Sunderland and South Tyneside. The post holder will take a lead clinical role for complex care.
This is a challenging complex care commissioning portfolio including individual, operational, and strategic objectives and initiatives to deliver better care for people, local ambitions and national targets. The post holder will deliver long term solutions to improve health outcomes, improve services and tackle areas of underperformance. The post holder will need to take a whole systems approach working across organisations in NENC.
Main duties of the job
The post holder has managerial responsibility for the identification of individual and service improvement opportunities and the development of service and pathway redesign projects aligned to the delivery plan. This will involve ensuring that inter-dependencies with Secondary Care, Mental Health, Maternity, Community Services, Urgent Care, Ageing Well and Children and Young Peoples transformation programmes are understood, and meet the needs of the local populations.
Due to the nature of the role, there will be requirement for the post holder to travel within North East and North Cumbria.
About us
Our Integrated Care Board (ICB) is the largest in the country.
The ICB is responsible for ensuring that high quality and safe health services are accessible to all of our communities. It has a wide range of functions, including; promoting integration of health and care services, improving peoples health and well-being, reducing health inequalities.
With a £6.6 billion budget and a workforce of 170,000 people across the North East and North Cumbria. As well as strategic functions, ICB staff also work at place level with local health and wellbeing boards in each of our 14 local authority areas. These teams also work alongside our 67 primary care networks which are groups of local GP practices, social care teams and other community- based area providers.
The ICB works with our Provider Collaborative too, this includes the 11 NHS Foundation Trusts in the region, to deliver our shared priorities.
Job description
Job responsibilities
Please see attached job description for more details or to discuss this post contact the Head of Complex Care janhemingway@nhs.net.
Job description
Job responsibilities
Please see attached job description for more details or to discuss this post contact the Head of Complex Care janhemingway@nhs.net.
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- Professional Qualification NMC, HCPC or equivalent
- Evidence of sustained personal & professional development
- Degree level qualification or equivalent
- Master's level qualification or equivalent experience
Desirable
- Project management qualification e.g. Prince 2
PREVIOUS KNOWLEDGE & EXPERIENCE
Essential
- Significant health care experience is essential with a demonstrable track record of success in NHS organisation.
- A proven track record of implementing and overseeing improvements in performance and standards of care and delivering change within an organisation
- A proven track record of transformation, planning and delivery across a range of, areas and services with specific insight into commissioning.
- Experience in the management of multi-project programmes of work.
- A wide range of improvement tools and approaches
- Experience of effective partnership and working with internal and external stakeholders at a senior level.
- Experience in developing programme or project plans across multiple partners and stakeholders, achieving consensus and managing successful delivery.
- Experience in performance management approaches including analysis of data and performance reporting.
- Knowledge and experience of staff line management.
- Knowledge and experience of working within financial budgets.
- Experience of managing relationships with stakeholders.
Desirable
- Whole systems management
- Experience of commissioning and oversight and assurance / regulatory organisations
Skills
Essential
- Programme management skills and experience.
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- Professional Qualification NMC, HCPC or equivalent
- Evidence of sustained personal & professional development
- Degree level qualification or equivalent
- Master's level qualification or equivalent experience
Desirable
- Project management qualification e.g. Prince 2
PREVIOUS KNOWLEDGE & EXPERIENCE
Essential
- Significant health care experience is essential with a demonstrable track record of success in NHS organisation.
- A proven track record of implementing and overseeing improvements in performance and standards of care and delivering change within an organisation
- A proven track record of transformation, planning and delivery across a range of, areas and services with specific insight into commissioning.
- Experience in the management of multi-project programmes of work.
- A wide range of improvement tools and approaches
- Experience of effective partnership and working with internal and external stakeholders at a senior level.
- Experience in developing programme or project plans across multiple partners and stakeholders, achieving consensus and managing successful delivery.
- Experience in performance management approaches including analysis of data and performance reporting.
- Knowledge and experience of staff line management.
- Knowledge and experience of working within financial budgets.
- Experience of managing relationships with stakeholders.
Desirable
- Whole systems management
- Experience of commissioning and oversight and assurance / regulatory organisations
Skills
Essential
- Programme management skills and experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
