NHS South Yorkshire Integrated Care Board

Project Support Officer

Information:

This job is now closed

Job summary

An exciting opportunity has arisen for an enthusiastic project support officer with excellent organisational skills to join the Transformation and Delivery Team of the ICB based in Barnsley.

The Transformation and Delivery Team in Barnsley supports the ICB and partners to deliver our ambitions as set out within the Barnsley Health and Care Plan alongside the broader ambitions of South Yorkshire ICB.

The Project Support Officer will work as part of the transformation, delivery and improvement team delivering an effective project and business support service; providing efficient and effective administrative project support to the team.

You will be an excellent communicator with the ability to organise and prioritise workflow, you will be proficient in scheduling and managing a variety of tasks with competing deadlines. A key element of this role is engaging with stakeholders across the place partnership therefore having good interpersonal skills is essential.

This is an excellent role for someone wishing to gain experience working within project management to develop their skills and knowledge should they wish to progress into project management in the future.

Main duties of the job

The post holder will support the delivery of specific work streams and programmes; the below are examples of the areas of work this will include but will not be limited to:

  • Supporting the transformation work streams across ICB Place
  • Providing support and assisting with the completion of timely project management documentation.
  • Supporting meetings that are in place as part of programme governance arrangements.
  • Other business support arrangements such as organising events and meetings, booking rooms, coordination of Freedom of Information Requests that require a response from the team etc
  • Supporting the Transformation & Delivery team with Quality, Service Improvement and Redesign (QSIR)

About us

NHS South Yorkshire Integrated Care Board oversees health and social care for a population of 1.4m people. Working through our four places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on the strengths, capacity and knowledge of all those directly involved with our local communities to deliver our four key aims of Improving outcomes in population health and healthcare; Tackling inequalities in outcomes, experience and access; Enhancing productivity and value for money; and Helping the NHS support broader social and economic development.

Our near 1,000 staff are committed to addressing the broader health, public health, and social care needs of the population across South Yorkshire through our values of One Team, Empowered and Innovative. We work as a key partner with the Integrated Care Partnership (ICP) of health and care providers within the South Yorkshire Integrated Care System (ICS) to collectively deliver health and care services that meet the needs of the local population. In total there are 186 GP practices in the region, 72,000 health and social care professionals working across seven NHS trusts and four local authorities, and a further 6,000 voluntary, community and social enterprise sector (VCSE) organisations. We work alongside all these colleagues through local councils, our VCSE partners and other partners to address health inequalities and wider determinants of health in South Yorkshire.

Details

Date posted

19 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time

Reference number

D9133-958

Job locations

NHS SY ICB - Barnsley

Hillder House, 49-51 Gawber Road

Barnsley

South Yorkshire

S75 2PY


Job description

Job responsibilities

Communication and relationships

  • A point of contact for the project team, managing a range of queries and issues from colleagues and a range of stakeholders, escalating as appropriate.
  • Ensure complaints, comments and suggestions are dealt with sensitively and helpfully, escalating as needed.
  • Explain sometimes complex administrative and project processes in an understandable way to colleagues, internal or external stakeholders.
  • Promote a positive image of the service in all dealings; being professional, tactful and helpful.

Analytical and judgement

  • Exercise judgement when dealing with queries, resolving issues where possible and escalating as appropriate.
  • Planning and organisation
  • Support colleagues with administrative tasks.
  • Prepare agendas and take notes at meetings.
  • Assist in coordinating meetings and events.
  • Manage own time effectively.
  • Organise meetings for the team.
  • Plan complex administrative tasks/activities; supporting project work to be achieved within set timeframes.

Job description

Job responsibilities

Communication and relationships

  • A point of contact for the project team, managing a range of queries and issues from colleagues and a range of stakeholders, escalating as appropriate.
  • Ensure complaints, comments and suggestions are dealt with sensitively and helpfully, escalating as needed.
  • Explain sometimes complex administrative and project processes in an understandable way to colleagues, internal or external stakeholders.
  • Promote a positive image of the service in all dealings; being professional, tactful and helpful.

Analytical and judgement

  • Exercise judgement when dealing with queries, resolving issues where possible and escalating as appropriate.
  • Planning and organisation
  • Support colleagues with administrative tasks.
  • Prepare agendas and take notes at meetings.
  • Assist in coordinating meetings and events.
  • Manage own time effectively.
  • Organise meetings for the team.
  • Plan complex administrative tasks/activities; supporting project work to be achieved within set timeframes.

Person Specification

Skills and Competencies

Essential

  • Able to work on own initiative and unsupervised, within defined policies and procedures.
  • Good customer service skills.
  • Good written and verbal communication skills.
  • Able to use tact and persuasion to support problem solving.
  • Intermediate knowledge of IT systems and software such as Microsoft Office.

Desirable

  • Able to explain processes and procedures to those unfamiliar with them.

Attributes

Essential

  • Fosters good working relationships and values difference.
  • Able to work well as part of a team.

Experience

Essential

  • Experience of working in an office or team environment.

Desirable

  • Experience of working in healthcare or public sector environment.

Qualifications

Essential

  • Educated to diploma level/ NVQ level 4 in relevant administrative field i.e. project management or equivalent experience.

Knowledge and Understanding

Essential

  • Knowledge of administrative systems and processes.
  • Understanding of confidentiality.

Desirable

  • Awareness of health services provision.
Person Specification

Skills and Competencies

Essential

  • Able to work on own initiative and unsupervised, within defined policies and procedures.
  • Good customer service skills.
  • Good written and verbal communication skills.
  • Able to use tact and persuasion to support problem solving.
  • Intermediate knowledge of IT systems and software such as Microsoft Office.

Desirable

  • Able to explain processes and procedures to those unfamiliar with them.

Attributes

Essential

  • Fosters good working relationships and values difference.
  • Able to work well as part of a team.

Experience

Essential

  • Experience of working in an office or team environment.

Desirable

  • Experience of working in healthcare or public sector environment.

Qualifications

Essential

  • Educated to diploma level/ NVQ level 4 in relevant administrative field i.e. project management or equivalent experience.

Knowledge and Understanding

Essential

  • Knowledge of administrative systems and processes.
  • Understanding of confidentiality.

Desirable

  • Awareness of health services provision.

Employer details

Employer name

NHS South Yorkshire Integrated Care Board

Address

NHS SY ICB - Barnsley

Hillder House, 49-51 Gawber Road

Barnsley

South Yorkshire

S75 2PY


Employer's website

https://southyorkshire.icb.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS South Yorkshire Integrated Care Board

Address

NHS SY ICB - Barnsley

Hillder House, 49-51 Gawber Road

Barnsley

South Yorkshire

S75 2PY


Employer's website

https://southyorkshire.icb.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Delivery Manager

Josh Lumb

joshua.lumb@nhs.net

Details

Date posted

19 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time

Reference number

D9133-958

Job locations

NHS SY ICB - Barnsley

Hillder House, 49-51 Gawber Road

Barnsley

South Yorkshire

S75 2PY


Supporting documents

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