Job summary
Funded by Sheffield City
Council (SCC) and hosted by the South Yorkshire Integrated Care Board
(SYICB), this is a new community IPC service (3.5 WTE Band 6 and x1 WTE Band
3 Admin that has been developed to support Care Homes, Domiciliary Care,
Extras Care & Supported Living, Short Break Homes, supported
accommodation for vulnerable people (e.g., homeless and asylum seeker
settings), to improve IPC Practice.
To ensure that South
Yorkshire Integrated Care Board, Sheffield (SYICB), in partnership with the
Sheffield City Council, delivers its responsibilities in gaining assurance
and supporting the improvement of infection control practice in a range of
community-based settings, in relation to surveillance, control of infection
and reducing Healthcare Acquired Infections (HCAI) in the community.
The post holder will
work as part of a team delivering an efficient and effective Business
Management Support service.
Main duties of the job
The service
is primarily advisory; therefore the principle point of access will be
through telephone and email contact, initiated by either the CIPC team or
community care provider. The service must ensure that it is readily
accessible to all of the organisations that it is required to support and
should respond to queries within one working day.
About us
NHS South Yorkshire Integrated Care Board oversees health
and social care for a population of 1.4m people. Working through our four places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on the
strengths, capacity and knowledge of all those directly involved with our local
communities to deliver our four key aims of Improving outcomes in
population health and healthcare; Tackling inequalities in outcomes, experience
and access; Enhancing productivity and value for money; and Helping the NHS
support broader social and economic development.
Our near 1,000 staff are committed to addressing the broader
health, public health, and social care needs of the population across South
Yorkshire through our values of One Team, Empowered and Innovative. We work as a key partner with the
Integrated Care Partnership (ICP) of health and care providers within the South
Yorkshire Integrated Care System (ICS) to collectively deliver health and care
services that meet the needs of the local population. In total there are 186 GP
practices in the region, 72,000 health and social care professionals working
across seven NHS trusts and four local authorities, and a further 6,000
voluntary, community and social enterprise sector (VCSE) organisations. We work
alongside all these colleagues through local councils, our VCSE
partners and other partners to address health inequalities and wider
determinants of health in South Yorkshire.
Job description
Job responsibilities
Communication and relationships
- As the first point of contact for the team, managing a range of queries and issues from colleagues, service users and a range of organisations.
- Ensure complaints, comments and suggestions are dealt with sensitively and helpfully, referring on as needed.
- Explain sometimes complex administrative and team processes in an understandable way to colleagues, patients or external organisations.
- Working together with other administrators/PAs across the organisations to provide an effective network of communication including dealing with visitors and being flexible to cover other administrators general duties.
- Promote a positive image of the Service in all dealings; being professional, tactful and helpful.
Analytical and judgement
- Exercise judgement when dealing with queries, resolving issues where possible and escalating as appropriate.
Planning and organisation
- Plan and carry out administrative tasks, working independently, taking guidance and advice from line manager.
- Prepare word processing documents, letters, emails and reports when/if required.
- Plan and organise meetings for the department and plan any administrative work as required.
- Prepare agendas and take notes at meetings.
- Manage own time effectively.
Physical Skills
- Standard keyboard skills are required to use computer systems on a regular basis.
Patient/Client Care
- Provide non-clinical information to internal or external visitors and colleagues as required.
Policy and Service Development
- Follow all relevant policies and procedures.
- Suggest amendments and / or new processes to support the effective running of the service.
Finance and Physical Resources
- Ensure that general office supply levels are monitored, and stock replenished when necessary/ if applicable.
Human Resources
- Demonstrate administrative, project duties and systems to new starters and others.
Information Resources
- Input data into computerised systems.
- Monitor and print reports as needed.
- Contribute to the development of ways of working across the organisation
Research and Development
- Complete surveys and audits if required.
Job description
Job responsibilities
Communication and relationships
- As the first point of contact for the team, managing a range of queries and issues from colleagues, service users and a range of organisations.
- Ensure complaints, comments and suggestions are dealt with sensitively and helpfully, referring on as needed.
- Explain sometimes complex administrative and team processes in an understandable way to colleagues, patients or external organisations.
- Working together with other administrators/PAs across the organisations to provide an effective network of communication including dealing with visitors and being flexible to cover other administrators general duties.
- Promote a positive image of the Service in all dealings; being professional, tactful and helpful.
Analytical and judgement
- Exercise judgement when dealing with queries, resolving issues where possible and escalating as appropriate.
Planning and organisation
- Plan and carry out administrative tasks, working independently, taking guidance and advice from line manager.
- Prepare word processing documents, letters, emails and reports when/if required.
- Plan and organise meetings for the department and plan any administrative work as required.
- Prepare agendas and take notes at meetings.
- Manage own time effectively.
Physical Skills
- Standard keyboard skills are required to use computer systems on a regular basis.
Patient/Client Care
- Provide non-clinical information to internal or external visitors and colleagues as required.
Policy and Service Development
- Follow all relevant policies and procedures.
- Suggest amendments and / or new processes to support the effective running of the service.
Finance and Physical Resources
- Ensure that general office supply levels are monitored, and stock replenished when necessary/ if applicable.
Human Resources
- Demonstrate administrative, project duties and systems to new starters and others.
Information Resources
- Input data into computerised systems.
- Monitor and print reports as needed.
- Contribute to the development of ways of working across the organisation
Research and Development
- Complete surveys and audits if required.
Person Specification
Knowledge & Understanding
Essential
- Knowledge of administrative systems and processes.
- Understanding of confidentiality.
Desirable
- Awareness of health services provision.
Qualifications
Essential
- NVQ level 3 in Business Administration or equivalent experience.
Skills & Competencies
Essential
- Able to work on own initiative and unsupervised, within defined policies and procedures.
- Good customer service skills.
- Good written and verbal communication skills.
- Able to use tact and persuasion to support problem solving.
- Intermediate knowledge of IT systems and software such as Microsoft Office.
- Able to maintain concentration on tasks through interruptions.
Desirable
- Able to explain processes and procedures to those unfamiliar with them.
Attributes
Essential
- Fosters good working relationships and values difference.
- Able to work well as part of a team.
Experience
Essential
- Experience of working in an office or team environment.
Desirable
- Experience of working in healthcare or public sector environment.
Person Specification
Knowledge & Understanding
Essential
- Knowledge of administrative systems and processes.
- Understanding of confidentiality.
Desirable
- Awareness of health services provision.
Qualifications
Essential
- NVQ level 3 in Business Administration or equivalent experience.
Skills & Competencies
Essential
- Able to work on own initiative and unsupervised, within defined policies and procedures.
- Good customer service skills.
- Good written and verbal communication skills.
- Able to use tact and persuasion to support problem solving.
- Intermediate knowledge of IT systems and software such as Microsoft Office.
- Able to maintain concentration on tasks through interruptions.
Desirable
- Able to explain processes and procedures to those unfamiliar with them.
Attributes
Essential
- Fosters good working relationships and values difference.
- Able to work well as part of a team.
Experience
Essential
- Experience of working in an office or team environment.
Desirable
- Experience of working in healthcare or public sector environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.