Delivery Manager Urgent and Emergency Care

Job description

Job responsibilities

Main duties and responsibilities

1. Planning & Organisation

• Contribute to the strategic planning of UEC delivery plan, identifying interdependencies across projects/functions, potential impacts on partner organisations, resource requirements and building in contingency and adjustments as necessary.
• Contribute to the UEC programme planning process, providing input as required, and taking a lead on specific work streams as appropriate.
• Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes for UEC, in accordance with local and national priorities.
• Contribute to short, medium and long-term business plans, achieving quality outcomes.
• Undertake service reviews, interpret data intelligently to inform service change and devise service specifications to support implementation.

2. Project Management

• Lead on a range of contracts/ portfolio/project areas and be responsible for the transformation, delivery and programme management of these.
• Lead on the development and implementation of programme and project plans for transformation initiatives within the L&SC UEC Programme, clearly outlining milestones, risks and outcome measures.
• To work alongside clinical and managerial colleagues to secure successful outcomes. Ensure that transformation project outputs are of high quality and produced on time and within budget, in line with the requirements outlined in the programme/project plan.
• To develop new pathways, processes, protocols and policies to support change management work arising within the programme areas.
• To proactively monitor progress, issues and risks in projects for which the post holder is lead, taking corrective and mitigating action where necessary.
• Ensure completion of UEC ICB, regional and national returns as required.

1. Resources

• Secure quality, safe and robust services, which provide value for money for the local population and promote integration. Support the ICB in the delivery of a balanced budget.

• Deliver against programme objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.
• To provide regular feedback and update reports on progress, issues and risks to senior stakeholders. Presenting complex information and analysis in a simple, succinct understandable way.
• To lead on evaluation, audit and develop benefit plans for UEC as required and/or outlined within the programme/project plan to produce an evidence base.

• To undertake research into policy and best practice to inform plans for UEC.
• Participate in or lead relevant internal and external working groups which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice and expertise.

1. Stakeholder Engagement

• To work closely with service providers to ensure implementation of transformation initiatives, escalating any concerns as appropriate
• Work with and provide support to managers, clinicians and other stakeholders to enable a whole systems approach to sharing, influencing and implementing new processes, managing conflicting priorities between stakeholders with different expectations when necessary. Embed collaborative and effective partnership working.
• Lead and manage project steering groups to enable processing changes which have wider implications on successful service-wide performance.
• To work effectively within teams, demonstrating sound leadership capabilities in managing change, specifically within projects that will have a lasting effect on clinical services and patient experience.
• Ensure teams and relevant stakeholders have effective opportunities to contribute to the development of the projects to discuss, influence and progress joint plans, facilitating collaborative working.
• To communicate effectively with others, employing skills to motivate, negotiate and influence opinions both internally and externally with our partners in primary, secondary care and other agencies.

1. Staff Management

• Provide leadership and guidance as a senior member of the team.
• Line management responsibilities of recruitment, induction, training, appraisals and progressing any disciplinary or capability issues as necessary.
• Deputise for the Senior Manager as appropriate and required.

The main duties and responsibilities described above are not exhaustive and the post holder can expect to take on other responsibilities or specific tasks as required.

Person Specification

Experience

Essential

• Experience of change management techniques relevant to the public sector, e.g. NHS Improvement methodology or Lean.

Experience

Essential

• Experience of working in an NHS or local government environment.

Qualifications

Essential

• Educated to Master's degree level or equivalent demonstrable post professional registration experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Lancashire and South Cumbria Integrated Care Board (125)

Address

County Hall

Fishergate Hill, Level 3 Christ Church Precinct

Preston

PR1 8XB

Employer's website

https://www.lancashireandsouthcumbria.icb.nhs.uk/ (Opens in a new tab)