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Trauma Informed Administrator

NHS Lancashire and South Cumbria Integrated Care Board (125)

Information:

This job is now closed

Job summary

The Trauma Informed Administrator role will deliver an effective and competent level of clerical support and consistently deliver a "client-focused" service which promotes good customer service and effective working relationships.

Main duties of the job

  • Act as first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.
  • Answer telephone calls, taking messages and passing on accurately to the relevant departments/person.
  • Promote the image of the department.
  • Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.
  • Word processing documents, letters, emails, minutes and reports when required. Post holder must have a standard level of keyboard skills and able to use Microsoft Office programmes.
  • Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.

About us

The Lancashire and South Integrated Care Board(ICB) was formally established as a new statutory body on 1 July 2022, replacing the eight clinical commissioning groups across Lancashire and South Cumbria.

Our role is to join up health and care services, improve people's health and wellbeing, and to make sure everyone has the same access to services and gets the same outcomes from treatment. We also oversee how money is spent and make sure health services work well and are of high quality.

Lancashire and South Cumbria ICB is a highly complex organisation serving a population of over 1.8 million people.

Date posted

09 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Pro Rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

125-ICB036-24

Job locations

Hybrid -- Agile/ Satellite Base

Preston

PR1 8JX


Job description

Job responsibilities

The Trauma Informed Administrator role will deliver an effective and competent level of clerical support and consistently deliver a client-focused service which promotes good customer service and effective working relationships.The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

  • Have a flexible/adaptable approach to their work in order to meet various deadlines.
  • Responsible for organising meetings for the department and planning any administrative work as required.
  • Demonstrate office systems and department requirements to new starters.
  • Inputting into, monitoring and printing reports from computerised systems
  • Undertake Research and Development as directed.
  • To carry out other appropriate delegated duties as required

Job description

Job responsibilities

The Trauma Informed Administrator role will deliver an effective and competent level of clerical support and consistently deliver a client-focused service which promotes good customer service and effective working relationships.The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

  • Have a flexible/adaptable approach to their work in order to meet various deadlines.
  • Responsible for organising meetings for the department and planning any administrative work as required.
  • Demonstrate office systems and department requirements to new starters.
  • Inputting into, monitoring and printing reports from computerised systems
  • Undertake Research and Development as directed.
  • To carry out other appropriate delegated duties as required

Person Specification

Communication

Essential

  • Clear communicator with good writing, data entry and telephone skills
  • Ability to work effectively as part of a team
  • Problem solving skills

Equality and Diversity

Essential

  • Understand of and commitment to equality of opportunity and good working relationships

Knowledge

Essential

  • Working knowledge of Microsoft Office including Word and Excel

Desirable

  • Knowledge of NHS issues

Experience

Essential

  • Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
  • Demonstrable experience of working in an administrative environment and working with computerised data systems
  • Able to work on own initiative, organising and prioritising own workload to set deadlines

Desirable

  • Experience of working in a health care environment
  • Understanding of Data Protection legislation
Person Specification

Communication

Essential

  • Clear communicator with good writing, data entry and telephone skills
  • Ability to work effectively as part of a team
  • Problem solving skills

Equality and Diversity

Essential

  • Understand of and commitment to equality of opportunity and good working relationships

Knowledge

Essential

  • Working knowledge of Microsoft Office including Word and Excel

Desirable

  • Knowledge of NHS issues

Experience

Essential

  • Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
  • Demonstrable experience of working in an administrative environment and working with computerised data systems
  • Able to work on own initiative, organising and prioritising own workload to set deadlines

Desirable

  • Experience of working in a health care environment
  • Understanding of Data Protection legislation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Lancashire and South Cumbria Integrated Care Board (125)

Address

Hybrid -- Agile/ Satellite Base

Preston

PR1 8JX


Employer's website

https://www.lancashireandsouthcumbria.icb.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS Lancashire and South Cumbria Integrated Care Board (125)

Address

Hybrid -- Agile/ Satellite Base

Preston

PR1 8JX


Employer's website

https://www.lancashireandsouthcumbria.icb.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Designated Nurse Safeguarding Adults

Kelly Short

kelly.short@nhs.net

07929777957

Date posted

09 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Pro Rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

125-ICB036-24

Job locations

Hybrid -- Agile/ Satellite Base

Preston

PR1 8JX


Supporting documents

Privacy notice

NHS Lancashire and South Cumbria Integrated Care Board (125)'s privacy notice (opens in a new tab)