Job summary
The Lancashire and South Cumbria Integrated Care Board (ICB) has ambitious plans to tackle the long-standing health inequalities that exist within its geography, improving population health, outcomes and experience for its residents across the four places.
We are seeking a Quality Lead for the Blackburn with Darwen place who will provide leadership to our work on improving the quality and safety of our services, ensuring we meet the needs of our residents and support the ICB's strategic direction. You will use data and insights to identify key areas of focus for Blackburn with Darwen, ensuring that quality concerns and risks to the provision of high-quality services are identified and managed appropriately. Working collaboratively across all partners, including the NHS, local authorities and the voluntary, community, faith and social enterprise (VCFSE) sector, you will identify opportunities for improvement and support the design and implementation of new ways of working.
Main duties of the job
You will also work with the ICB Director of Quality Assurance & Safety, offering the opportunity to share and learn about innovative and successful practice across LSC.
Residents living in Blackburn with Darwen face a number of challenges in their health and wellbeing and life expectancy is lower than the national average. However, Blackburn with Darwen is a place where vibrant towns are surrounded by glorious, rolling countryside. Where a strong heritage is celebrated with an exciting new cultural scene, it is a place with an 'anything is possible' attitude, a deep sense of community pride and with powerful partnerships as a force for good. We are committed to putting residents at the heart of what we do, listening to people with lived experience, understanding their needs and co-designing solutions that work best for them.We want to adopt innovative solutions to ensure provision of high-quality care that supports our residents to stay well and our workforce to be most effective.
You should be a clinical or social care professional, currently practicing in a partner organisation within Blackburn with Darwen. You will have exceptional communication skills and the confidence to develop working relationships across professions and sectors. Passionate about improving care and outcomes, you should have a strong, demonstrable understanding of current national health and care aims and policies in relation to quality of care and a good local knowledge of Blackburn with Darwen.
About us
Risk ManagementYou are required to contribute to the control of risk and use the incident reporting system to alert the ICB of incidents or near misses that may compromise the quality of services.
Equality & DiversityThe ICB is committed to equality and diversity and works hard to make sure all staff and service users have access to an environment that is open and a free from discrimination. As an ICB we value the diversity of our staff and service users, and therefore recognise and appreciate that everyone associated with the ICB is different and so should be treated in ways that are consistent with their needs and preferences.
The Blackburn with Darwen place is committed to putting our residents at the heart of what we do, listening to people with lived experience, understanding their needs and co-designing solutions that work best for our communities. A geographically large and diverse place, we support residents across coastal and rural areas, with a mixture of affluent and highly deprived populations. We are keen to adopt innovative solutions that support our residents to stay well and our workforce to be most effective.
Job description
Job responsibilities
Role Specific Responsibilities
- To always have citizens, patients, carers and families at the heart of decision making and pathway development within the place.
- To be clinically aware, ensuring a rounded view of all aspects of care provision that may have an impact on the quality of care. This includes maintaining a thorough understanding of issues that may be presented by wider multidisciplinary and multiagency organisations.
- To support the understanding of quality ambitions in Place
- Be an advocate for ensuring that all aspects of care provided are safe, effective and provide a good experience.
- To ensure that matters affecting quality within the place are escalated in the most appropriate manner, and to work with colleagues to ensure that people understand the current systems in place. Engage with the ICB Quality Assurance, Patient Safety and Patient Experience Teams to share information, lessons learned etc and to ensure accurate reporting into ICB Quality Committee and Public Involvement and Engagement Advisory Committee or subgroups of the committees, in line with the ICB Quality Assurance Framework.
- To maintain credibility with all key players within the place, fostering a culture of collaboration for the delivery of equitable, high-quality care. At times this will include acting as an honest broker, reconciling conflicting views and interests.
- Hold people to account for the quality of care that is provided by individuals, teams and organisations, using constructive challenge, appreciative inquiry and root cause analysis to understand reasons for any failures in the quality of care provision and ensure that these are addressed. Engage with the ICB Quality Assurance, Patient Safety and Patient Experience Teams to ensure a consistent and proportionate approach to quality governance of individuals, teams, and organisations, in line with the ICB Quality Assurance Framework.
- Ensure that lessons learned are shared effectively across the place and wider system.
- Be aware of and consider the impact of changes / pathways on citizens, patients, carers and families.
- To foster a culture of multi-professional engagement in the improvement of care across integrated pathways within the place. This will include collaborating and engaging with clinical and professional colleagues across different sectors to deliver ambitious programmes of quality improvement.
- To foster engagement with Primary Care Network (PCN) and Blackburn with Darwen Primary Care Neighbourhood leads and support the neighbourhoods to improve health outcomes and inequalities in their locality.
- To ensure quality improvement programmes benefit from the best professional expertise and evidence available.
- Where there is clear benefit, support quality reviews/audits across places within the Lancashire and South Cumbria ICB footprint.
Specific priorities, objectives and work programmes will be agreed with the Clinical and Care Professional Lead (Blackburn with Darwen) in conjunction with the Director of Quality Assurance and Safety for the ICB.
The main duties and responsibilities described above are not exhaustive and the post holder can expect to take on other responsibilities or specific tasks as required. Further, over time it is likely the remit and requirements of the role will evolve, and the post holder will be expected to adjust their working approach and style to accommodate these. As a new post within the organisation reflect the above, it is expected that this job description would be reviewed regularly, by agreement, initially at 6 monthly intervals (by the Clinical and Care Professional Lead (Blackburn with Darwen) and the Director of Quality Assurance and Safety for the ICB.
Job description
Job responsibilities
Role Specific Responsibilities
- To always have citizens, patients, carers and families at the heart of decision making and pathway development within the place.
- To be clinically aware, ensuring a rounded view of all aspects of care provision that may have an impact on the quality of care. This includes maintaining a thorough understanding of issues that may be presented by wider multidisciplinary and multiagency organisations.
- To support the understanding of quality ambitions in Place
- Be an advocate for ensuring that all aspects of care provided are safe, effective and provide a good experience.
- To ensure that matters affecting quality within the place are escalated in the most appropriate manner, and to work with colleagues to ensure that people understand the current systems in place. Engage with the ICB Quality Assurance, Patient Safety and Patient Experience Teams to share information, lessons learned etc and to ensure accurate reporting into ICB Quality Committee and Public Involvement and Engagement Advisory Committee or subgroups of the committees, in line with the ICB Quality Assurance Framework.
- To maintain credibility with all key players within the place, fostering a culture of collaboration for the delivery of equitable, high-quality care. At times this will include acting as an honest broker, reconciling conflicting views and interests.
- Hold people to account for the quality of care that is provided by individuals, teams and organisations, using constructive challenge, appreciative inquiry and root cause analysis to understand reasons for any failures in the quality of care provision and ensure that these are addressed. Engage with the ICB Quality Assurance, Patient Safety and Patient Experience Teams to ensure a consistent and proportionate approach to quality governance of individuals, teams, and organisations, in line with the ICB Quality Assurance Framework.
- Ensure that lessons learned are shared effectively across the place and wider system.
- Be aware of and consider the impact of changes / pathways on citizens, patients, carers and families.
- To foster a culture of multi-professional engagement in the improvement of care across integrated pathways within the place. This will include collaborating and engaging with clinical and professional colleagues across different sectors to deliver ambitious programmes of quality improvement.
- To foster engagement with Primary Care Network (PCN) and Blackburn with Darwen Primary Care Neighbourhood leads and support the neighbourhoods to improve health outcomes and inequalities in their locality.
- To ensure quality improvement programmes benefit from the best professional expertise and evidence available.
- Where there is clear benefit, support quality reviews/audits across places within the Lancashire and South Cumbria ICB footprint.
Specific priorities, objectives and work programmes will be agreed with the Clinical and Care Professional Lead (Blackburn with Darwen) in conjunction with the Director of Quality Assurance and Safety for the ICB.
The main duties and responsibilities described above are not exhaustive and the post holder can expect to take on other responsibilities or specific tasks as required. Further, over time it is likely the remit and requirements of the role will evolve, and the post holder will be expected to adjust their working approach and style to accommodate these. As a new post within the organisation reflect the above, it is expected that this job description would be reviewed regularly, by agreement, initially at 6 monthly intervals (by the Clinical and Care Professional Lead (Blackburn with Darwen) and the Director of Quality Assurance and Safety for the ICB.
Person Specification
Qualifications
Essential
- Registered healthcare professional, currently practicing in a partner organisation within the Blackburn with Darwen place.
- Qualification or evidence of special interest in lead area.
Leadership
Essential
- Be competent, confident and willing to give an unbiased strategic clinical or professional view on aspects of quality and safety within the PBP.
- Have the skills and experience to plan and chair meetings with multi-professional and multiple stakeholder involvement.
Knowledge
Essential
- Knowledge and understanding of health, care and local government landscape, and integrated care agenda, particularly related to the planning and provision of cancer services.
- Knowledge and understanding of population health inequalities and how this impacts people's outcomes and experience of health and care provision, particularly related to the planning and provision of cancer services.
- General understanding of the LSC system, and its population.
- Good understanding of the Blackburn with Darwen Place, its population, its health and care inequalities and the challenges facing partners in care provision.
- Knowledge and understanding of the different health and care systems in use in Blackburn with Darwen and LSC, and the possibilities for interoperability
Experience
Essential
- Registered healthcare professional or social care professional, currently practicing in a partner organisation within the Blackburn with Darwen place.
- Experience of working within Blackburn with Darwen place as part of the LSC health and care system.
- Experience of the complaints process, particularly how residents and service providers can be supported to use the complaints process positively to drive quality improvement.
- Experience of leading quality improvements in a team / organisation
- Experience of using resident/patient/service user lived experience to support residents and service providers to drive quality improvement.
- Making sound operational or clinical judgements that ensure safe and effective service provision.
- Proven ability to engage people by the way they communicate and interact, including residents, patients and service users, their carers, and clinical and professional leaders.
- Working across boundaries and collaborative working, including with communities.
Person Specification
Qualifications
Essential
- Registered healthcare professional, currently practicing in a partner organisation within the Blackburn with Darwen place.
- Qualification or evidence of special interest in lead area.
Leadership
Essential
- Be competent, confident and willing to give an unbiased strategic clinical or professional view on aspects of quality and safety within the PBP.
- Have the skills and experience to plan and chair meetings with multi-professional and multiple stakeholder involvement.
Knowledge
Essential
- Knowledge and understanding of health, care and local government landscape, and integrated care agenda, particularly related to the planning and provision of cancer services.
- Knowledge and understanding of population health inequalities and how this impacts people's outcomes and experience of health and care provision, particularly related to the planning and provision of cancer services.
- General understanding of the LSC system, and its population.
- Good understanding of the Blackburn with Darwen Place, its population, its health and care inequalities and the challenges facing partners in care provision.
- Knowledge and understanding of the different health and care systems in use in Blackburn with Darwen and LSC, and the possibilities for interoperability
Experience
Essential
- Registered healthcare professional or social care professional, currently practicing in a partner organisation within the Blackburn with Darwen place.
- Experience of working within Blackburn with Darwen place as part of the LSC health and care system.
- Experience of the complaints process, particularly how residents and service providers can be supported to use the complaints process positively to drive quality improvement.
- Experience of leading quality improvements in a team / organisation
- Experience of using resident/patient/service user lived experience to support residents and service providers to drive quality improvement.
- Making sound operational or clinical judgements that ensure safe and effective service provision.
- Proven ability to engage people by the way they communicate and interact, including residents, patients and service users, their carers, and clinical and professional leaders.
- Working across boundaries and collaborative working, including with communities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).