Head of Chief Executive's Office

Job responsibilities

Strategic and corporate responsibilities

1. Provide effective day to day support to the Chief Executive including:
   • Providing advice and support.
   • Undertaking research and analyses, making recommendations and preparing co-ordinate briefings
   • Providing an effective policy analysis, review, and developmental role.
   • Write complex and sensitive briefings, advice papers and reports.
   • On behalf of the Chief Executive, to review internal/external reports and recommend changes.
   • Have strategic oversight of high-level projects on larger scale organisation initiatives. Reviewing internal and external communications for the Chief Executive, preparing presentations as required.
2. To maintain a detailed, nuanced, and current working understanding of the statutory, regulatory and policy environment in which the ICB and wider NHS operates, staying abreast of national, regional and local developments.
3. To maintain relevant and proportionate understanding of the trends and issues relating to areas of specific responsibility and public services as whole.
4. To establish effective communications and working relations with system leaders, NHSE, Members of Parliament, Local Authorities and other external bodies.
5. To manage the Chief Executives communications proactively, initiating and actioning work independently, bringing urgent matters to their attention, solving problems independently, using initiative in making decisions and referring to the Chief Executive, Directors and others only when appropriate.
6. To prioritise the Chief Executives time according to their priorities locally, regionally, nationally and internationally and making sound judgments on priorities, including through the effective management of the Chief Executives private office function and staff.
7. To prioritise the Chief Executives work, taking the initiative to deal with issues on their behalf to ensure their time is focused on key priorities and work programmes, including through the effective management of the Chief Executives private office function and staff.
8. To demonstrate strong negotiation and influencing skills as well as tact and diplomacy when dealing with people at all levels while maintaining a strong impact.
9. To maintain strategic oversight of a complex schedule and electronic diary, putting in place appropriate mechanisms to ensure informed judgements, appropriate prioritisation and all logistical arrangements are in place around the Chief Executives diary, implementing and maintaining electronic and other systems and databases to maximise effectiveness.
10. To resolve conflicts proactively and effectively to obtain a satisfactory resolution/outcome.
11. To ensure high standards of transparency, conduct and probity in the public life, and to ensure that all actions and records relating to the Chief Executive adhere to all required standards and are exemplary in this regard.
12. To be the lead officer on behalf of the Chief Executive and minimise any operational and performance issues that may have a reputational impact on the Chief Executive.

Knowledge, Training and Experience

Essential

• Educated to masters level or equivalent level of experience of working at a senior level in similar role.
• Senior level experience in a corporate setting
• Evidence of continuing professional development
• Must have an understanding of the background to and aims of current health and social policy and appreciate the implications of this across work area.
• Demonstrable experience of managing finance and budgets.
• Significant experience of building effective teams and networks, including across organisational boundaries.
• Sound understanding of the relationship between, NHS England, Integrated Care Systems, Integrated Care Boards and Partner Organisations.
• Strategic thinker and planner.
• Problem solver, with excellent analytical skills.
• Good understanding of the current social and political environment and of clinical and corporate governance issues.

Communication Skills

Essential

• Provide and receive highly complex, sensitive or contentious information, negotiate on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
• Negotiate on difficult and controversial issues including performance and change.

Analytical

Essential

• Problem solving skills and ability to respond to sudden unexpected demands
• Ability to analyse complex facts and situations and develop a range of options
• Take decisions on difficult and contentious issues where there may be a number of courses of action
• Ability to anticipate and resolve problems before they arise

Planning Skills

Essential

• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
• Ability to develop business plans, strategy for area of activity, and ability to make major contribution to corporate policies and strategy
• Comprehensive experience of project principles techniques and tools such as Prince 2

Management Skills

Essential

• Must be able to prioritise own work effectively and be able to direct activities of others.
• Experience of managing and motivating a team and reviewing performance of the individuals.
• Significant experience of building effective teams and networks, including across organisational boundaries.

Auonomy Freedom to Act

Essential

• Must be able to use initiative to decide relevant actions and make recommendations to CEO and other leaders.
• Ability to make decisions autonomously, when required, on difficult issues, working to tight deadlines and often changing timescales
• Experience of identifying and interpreting National policy.
• Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/practices which could be implemented successfully (advising on policy implementation)

Physical Skills

Essential

• Excellent knowledge of Microsoft with intermediate keyboard skills

Equality and Diversity

Essential

• Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems

Financial and Physical Resources

Essential

• Previously responsible for a budget, involved in budget setting and working knowledge of financial processes

Other

Essential

• Used to working in a busy environment
• Adaptability, flexibility and ability to cope with uncertainty and change
• Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
• Professional calm and efficient manner
• Effective organizer, influencer and networker
• Demonstrates a strong desire to improve performance and make a difference by focusing on goals
• Completer / Finisher

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).