Job summary
The post holder will play a key role in supporting the All Age Continuing Health Care service across the region.
This role provides clinical leadership and professional expertise to manage a large team of clinical and non-clinical staff. You would be responsible for setting and maintaining nursing quality standards ensuring adherence to the National Framework for Continuing Healthcare and Funded Nursing Care, Children and Young People's Continuing Care and S117 guidance.
The post holder will oversee systematic monitoring and intelligence gathering ensuring the quality and safety of care provision and working with colleagues in social care to coordinate timely remedial action when required. They will be responsible for ensuring equity in the assessment of patients for Continuing Healthcare and Funded Nursing Care and Children and Young People's Continuing Care either via directly employed staff or through trained assessors in acute and other settings. The post works closely with the CHC commissioning, contracting, business and account management functions to ensure that strategic and operational decision making is underpinned by strong clinical leadership.
This includes responsible for development of clear quality thresholds for providers as part of a robust commercial quality strategy, with organisational policies and procedures through to implementation and performance management, in relation to customer requirements.
Main duties of the job
Key Responsibilities
- Provide clinical leadership and expertise
- Work with ICB quality leads to agree and deliver actions in response to poor provider performance.
- Lead on the delivery of the All Age Continuing Care processes ensuring organisational clinical compliance with the National Framework for Continuing Health Care and Funded Nursing Care, Children and Young People's Continuing Care and S117 guidance.
- Lead and manage highly complex, high-profile cases, acting as the health representative for legal proceedings.
- Lead on development of Clinical Key Performance Indicators and Clinical Contract Schedules in line with customer requirements.
- Provide specialist clinical advice regarding commercial market provision and interpretation of population needs analysis data to ensure commissioning managers are supported to commission appropriate and efficient services to meet the needs of the population.
- Maintain oversight and management of the safeguarding process to ensure all safeguarding referrals are investigated in line with policy and framework within the service
- Working with the Clinical Leads to ensure that the function is able to adapt and respond to realise opportunities to develop and grow the business.
- Set stretching objectives and targets for the senior management team which deliver both contractual and developmental outcomes.
About us
Lancashire & South Cumbria ICB is a fully-authorised ICB responsible for the full range of ICB statutory duties and powers. The ICB aim is to improve the health of the people of Lancashire & South Cumbria and reduce health inequalities through strong, clinically-led commissioning of high quality healthcare services.
This is an exciting opportunity to work within a successful, progressive ICB and to make a positive contribution to the lives of people in Lancashire & South Cumbria.
Our hours of work are Monday -Friday, 9am -5pm with the opportunity for agile working. Lancashire & South Cumbria ICB is committed to the personal and professional development of their staff and offers a wide selection of learning and development opportunities.
Job description
Job responsibilities
Communication and Relationship Skills
- Communicating information, risks, issues and dependencies, including briefings and reports
- Working closely with care providers involved in delivery of the service
- Develop key relationships, through networking with national and local partners and stakeholders.
- Link with managers and members of other functions, to address inter-dependencies and ensure alignment.
- Support peers across the ICB regions, expanding on knowledge, skills and experience within core functions.
- Pro-actively manage stakeholders, respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms.
- Deal with conflicting and contentious situations in a professional empathetic manner.
- Proactively engage with internal and external stakeholders. Forge close positive working relationships, to support an effective matrix approach to achieve NHS objectives.
Knowledge, training and Experience
- The post holder will need to maintain a good knowledge of emerging policies from government departments. This will assist in the thinking and definition of the strategy discussions for the service line and stakeholders.
- The post holder will have an extensive knowledge and experience of NHS Continuing Healthcare
- The post holder will have a wide experience of cross-sector partnership
Analytical and judgement skills
- Undertake research and development as required to support the service.
- Use qualitative and quantitative information and work with the Business Team to develop robust business cases and contribute to project and performance outputs
- Use data to highlight issues, risks and support decision making.
- Responsible for proposing and drafting changes, implementation and interpretation to policies & guidelines which may impact service.
- Propose changes to own function making recommendations for other processes and service delivery.
- Ensure the flexibility of services if required to meet conflicting/changing requirements.
Planning and organisational skills
- Contribute to maintenance and monitoring of service standards around quality
- Managing the Continuing Healthcare team to ensure that workstream plans are fulfilled and supervised effectively to ensure successful delivery
- Develop short, medium and long-term business plans, achieving quality outcomes.
- Ensure that the services maintain business and clinical focus, have clear authority and that the context, including risks, are actively managed in alignment with the strategic priorities of NHS
- Responsible for making recommendations, providing advice and able to prepare reports/briefings for the Senior management Team, Steering/Reference Groups and others as required.
- Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes
Physical skills
- Keyboard skills
- Access to vehicle for occasional travel to visit individuals, providers and other site
Patient/Client Care
- Managing & supporting the team in the arrangement of services required to meet the needs of individuals who qualify for NHS Continuing Healthcare and for the healthcare element of a joint care package
- Fostering transparency and a person-centred approach with patients, families and representatives
- Ensure the principles and duties of safeguarding are holistically, consistently and contentiously applied
Policy/Service Development
- Manage a team of Continuing Healthcare Assessors, ensuring a high-quality service is delivered, supporting staff to achieve continuous improvement.
- Ensuring Continuing Healthcare guidance is followed and services are delivered to maximise patient safety
- Actively supporting & managing the Continuing Healthcare team in working towards goals and objectives
- Comply with NHS Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies
Finance and Physical Resources
- Extensive Knowledge of Personal Health Budget process
- Be responsible for a high standard of work supporting the delivery of services on time, to quality standards and in a cost-effective manner.
- Adherence to the budget, ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny working jointly with Business Manager
Human Resources/Staff Management
- To ensure revalidation of professional registration for self and staff is maintained
- Support training and induction of new staff
- Responsible for the recruitment of team staff, chair of recruitment panels and acting as the recruiting officer as required.
- Responsible for undertaking appraisal, clinical supervision and personal development including progressing any disciplinary or capability issues.
- To ensure own and teams compliance with all statutory and mandatory training
- To support, motivate and develop staff within the team to ensure that they can deliver the new responsibilities of the NHS strategy
Information/Resources
- Providing accurate and legible recording of information
- Ensuring data systems are kept up to date and maintained in line with standard operating policy and procedures
- Provide and receive highly complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in a formal setting
Freedom to Act
- Comply with NHS Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies
- Managing the team to ensure that all processes implemented are compliant with the NHS Continuing Healthcare National Framework
- Delivering against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines
- The post holder will be responsible for ensuring their mandatory training is up-to-date
Any other duties within the framework of the post
- The post holder will be required to undertake any other duties and responsibilities within the framework of the post.
- To carry out other appropriate delegated duties as required within the scope of the service.
- The post holder will carry out any other duties as may reasonably be required by their line manager.
- The post holder will be expected to keep up to date with local, regional, national and international developments both within the NHS and Social Care and externally.
Job description
Job responsibilities
Communication and Relationship Skills
- Communicating information, risks, issues and dependencies, including briefings and reports
- Working closely with care providers involved in delivery of the service
- Develop key relationships, through networking with national and local partners and stakeholders.
- Link with managers and members of other functions, to address inter-dependencies and ensure alignment.
- Support peers across the ICB regions, expanding on knowledge, skills and experience within core functions.
- Pro-actively manage stakeholders, respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms.
- Deal with conflicting and contentious situations in a professional empathetic manner.
- Proactively engage with internal and external stakeholders. Forge close positive working relationships, to support an effective matrix approach to achieve NHS objectives.
Knowledge, training and Experience
- The post holder will need to maintain a good knowledge of emerging policies from government departments. This will assist in the thinking and definition of the strategy discussions for the service line and stakeholders.
- The post holder will have an extensive knowledge and experience of NHS Continuing Healthcare
- The post holder will have a wide experience of cross-sector partnership
Analytical and judgement skills
- Undertake research and development as required to support the service.
- Use qualitative and quantitative information and work with the Business Team to develop robust business cases and contribute to project and performance outputs
- Use data to highlight issues, risks and support decision making.
- Responsible for proposing and drafting changes, implementation and interpretation to policies & guidelines which may impact service.
- Propose changes to own function making recommendations for other processes and service delivery.
- Ensure the flexibility of services if required to meet conflicting/changing requirements.
Planning and organisational skills
- Contribute to maintenance and monitoring of service standards around quality
- Managing the Continuing Healthcare team to ensure that workstream plans are fulfilled and supervised effectively to ensure successful delivery
- Develop short, medium and long-term business plans, achieving quality outcomes.
- Ensure that the services maintain business and clinical focus, have clear authority and that the context, including risks, are actively managed in alignment with the strategic priorities of NHS
- Responsible for making recommendations, providing advice and able to prepare reports/briefings for the Senior management Team, Steering/Reference Groups and others as required.
- Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes
Physical skills
- Keyboard skills
- Access to vehicle for occasional travel to visit individuals, providers and other site
Patient/Client Care
- Managing & supporting the team in the arrangement of services required to meet the needs of individuals who qualify for NHS Continuing Healthcare and for the healthcare element of a joint care package
- Fostering transparency and a person-centred approach with patients, families and representatives
- Ensure the principles and duties of safeguarding are holistically, consistently and contentiously applied
Policy/Service Development
- Manage a team of Continuing Healthcare Assessors, ensuring a high-quality service is delivered, supporting staff to achieve continuous improvement.
- Ensuring Continuing Healthcare guidance is followed and services are delivered to maximise patient safety
- Actively supporting & managing the Continuing Healthcare team in working towards goals and objectives
- Comply with NHS Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies
Finance and Physical Resources
- Extensive Knowledge of Personal Health Budget process
- Be responsible for a high standard of work supporting the delivery of services on time, to quality standards and in a cost-effective manner.
- Adherence to the budget, ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny working jointly with Business Manager
Human Resources/Staff Management
- To ensure revalidation of professional registration for self and staff is maintained
- Support training and induction of new staff
- Responsible for the recruitment of team staff, chair of recruitment panels and acting as the recruiting officer as required.
- Responsible for undertaking appraisal, clinical supervision and personal development including progressing any disciplinary or capability issues.
- To ensure own and teams compliance with all statutory and mandatory training
- To support, motivate and develop staff within the team to ensure that they can deliver the new responsibilities of the NHS strategy
Information/Resources
- Providing accurate and legible recording of information
- Ensuring data systems are kept up to date and maintained in line with standard operating policy and procedures
- Provide and receive highly complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in a formal setting
Freedom to Act
- Comply with NHS Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies
- Managing the team to ensure that all processes implemented are compliant with the NHS Continuing Healthcare National Framework
- Delivering against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines
- The post holder will be responsible for ensuring their mandatory training is up-to-date
Any other duties within the framework of the post
- The post holder will be required to undertake any other duties and responsibilities within the framework of the post.
- To carry out other appropriate delegated duties as required within the scope of the service.
- The post holder will carry out any other duties as may reasonably be required by their line manager.
- The post holder will be expected to keep up to date with local, regional, national and international developments both within the NHS and Social Care and externally.
Person Specification
Experience
Essential
- Significant Continuing health care experience both as a nurse and a Senior Service Manager
- Experienced in safeguarding policy and practice and in working with social care colleagues in relation to safeguarding investigations in care settings
- Experience of managing a large team of clinical staff and in the delivery of clinical supervision.
Desirable
- Extensive experience of working as a clinician at a senior level in commissioning, in relation to contracting with providers.
Knowledge
Essential
- Understanding of the background to and aims of current healthcare policy and able to interpret the implications of this on the CHC and Complex Case service.
- Understanding of the relationship between the Department of Health, NHS England, and individual provider and commissioning organisations.
- Knowledge of safeguarding policy and practice.
Skills
Essential
- Ability to provide and receive highly complex, sensitive or contentious information; negotiate with senior stakeholders on difficult and controversial issues including performance and change and present complex and sensitive information to large and influential groups.
- Ability to analyse highly complex issues and data and make decisions where opinions differ, there are a number of courses of action, and there is no obvious solution.
- Effective organiser with demonstrated capability to plan and deliver programmes and projects over the short, medium, and long-term, and adjust plans and resource requirements accordingly.
Person Specification
Experience
Essential
- Significant Continuing health care experience both as a nurse and a Senior Service Manager
- Experienced in safeguarding policy and practice and in working with social care colleagues in relation to safeguarding investigations in care settings
- Experience of managing a large team of clinical staff and in the delivery of clinical supervision.
Desirable
- Extensive experience of working as a clinician at a senior level in commissioning, in relation to contracting with providers.
Knowledge
Essential
- Understanding of the background to and aims of current healthcare policy and able to interpret the implications of this on the CHC and Complex Case service.
- Understanding of the relationship between the Department of Health, NHS England, and individual provider and commissioning organisations.
- Knowledge of safeguarding policy and practice.
Skills
Essential
- Ability to provide and receive highly complex, sensitive or contentious information; negotiate with senior stakeholders on difficult and controversial issues including performance and change and present complex and sensitive information to large and influential groups.
- Ability to analyse highly complex issues and data and make decisions where opinions differ, there are a number of courses of action, and there is no obvious solution.
- Effective organiser with demonstrated capability to plan and deliver programmes and projects over the short, medium, and long-term, and adjust plans and resource requirements accordingly.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).