Job summary
We have an exciting opportunity for a Senior Officer to join the Individual Funding Request Team (IFR), supporting case management for IFRs and managing Prior Approvals and criteria-based applications, each having their own Commissioning Policies.
This interesting, yet challenging role will provide Senior Officer support and ensure that an effective IFR & Prior Approval service is delivered in line with the IFR Policy, established policies, Standard Operating procedures (SOP) and ICB contractual agreements, ensuring quality standards thus avoiding legal challenge.
The role is part time for 20 hours per week on a fixed term contract or secondment until the end of September 2025.
Main duties of the job
The IFR Team is a specialist team consisting of 5 staff. There is a requirement to cover if staff are on leave and prioritise daily.
The post holder will need to be extremely well organised, a strong clear communicator with excellent writing skills to ensure that all requests are managed in line with ICB policy. Co-ordination and scheduling of Prior Approval, IFR Screening & IFR Panels is also required. Minute taking may be required on occasions.
Once treatment requests received, they are assessed against ICB Clinical Commissioning Policies, these may require clinical triage or preparation for Prior Approval, IFR Screening & IFR Panels.
For governance, each treatment request requires an accurate audit trail, recorded on the IFR/PA system for monitoring and reporting.
The postholder will also support the IFR Specialist & the IFR & Prior Approval Manager in delivering an efficient and effective IFR & Prior Approval Service for the ICB.
The successful candidate will be able to manage and prioritise their own and the teams workload, problem solve and be able to respond to sudden unexpected demands. They should have high degree of accuracy and pay strong attention to detail with the ability to extract key messages from complex analysis. They should be analytical and be able to provide reports as requested.
The postholder will have knowledge and practice of using other electronic systems for example SBS, Blueteq, NHS Summary Care Records.
About us
The Black Country Integrated Care Board (ICB) is a statutory NHS
organisation responsible for developing a plan for meeting the health needs of
1.26 million people in the Black Country. We manage the NHS budget for Dudley, Sandwell, Walsall and Wolverhampton and are
responsible for planning and buying Primary Medical Services (GPs), dental,
optometry and pharmacy services.
We are part of the Black Country Integrated Care System (ICS),
known as Healthier Futures, which is a partnership of organisations working
together to bring health and social care services closer together for the good
of our communities. We support the ICS vision for a healthier place with
healthier people and healthier futures.
The ICB has five core values that underpin the
way we work and help to guide our actions and the decisions we make for local
people and communities. These are compassion, inclusivity, integrity,
fairness and trust.
We are an equal opportunities employer who actively supports and
encourages increasing the diversity of our employees, and welcome applications
from people with transferable skills gained through experience across the full
range of health and social care settings.
We are also a bronze award holder under the Defence Employer
Recognition Scheme (ERS). The ERS recognises commitment and support from UK
employers for defence personnel.
Note: in case of fraudulent activity please ensure you check the sender which will be from bcicb.recruitment.workforce@nhs.net
Job description
Job responsibilities
- The post holder will be required to oversee the
process for approving Prior Approval and IFR requests. They will ensure the
prior approval and IFR process is strictly followed, and decisions are given
within the appropriate timeframes.
- Support delivery of standard operating procedures
within the team, highlighting instances where these need to be reviewed or
amended for continuous improvement.
- Adhere to the service guidance, and work within
established policies, procedures, protocols, and systems ensuring quality
standards and performance as directed by the IFR Specialists.
- Attend and support IFR panels as a non-voting
member, collating relevant papers and administering minutes, agendas, reports,
and letters, as required.
- Undertake reporting and analysis of information to
support delivery and deputise for IFR Specialist.
- Promote and support the effective use of data,
information, knowledge, and technology to improve, inform and support a
portfolio of projects, services, and initiatives.
- Network, develop and maintain relationships
ensuring accurate and open communication with key staff including GP Practices,
acute trusts etc. to enable effective and streamline working practices.
- Working proactively with the IFR Specialist to
ensure delivery and compliance with key performance indicators and other
performance metrics.
- To line manage the administration team and ensure
that all duties are carried out and recorded on the relevant systems in line
with internal policies and procedures e.g., sickness reporting, appraisals,
annual leave.
- Support preparation of correspondence and papers as
required.
- Participate in relevant internal working
groups/projects services and initiatives which may be complex, sensitive,
political and contain contentious information with the aim of providing
information and analytical advice to the teams.
- Update, maintain, organise, gather, and analyse
information to meet future organisational and team needs by identifying best
professional practice.
- Contribute to the communication of information,
risks, issues, and dependencies, including briefings and reports to project
teams, line managers and a range of internal and external staff. Progressing workstreams as requested.
- Ensure accurate and open communication and
co-ordination with a range of organisations and individuals.
- Provide coordination of and participate in relevant
meetings, reporting attendance and proving information, feedback and advice
where requested.
- Deliver against specified organisational
objectives, achieving quality outcomes, prioritising own and teams workload to
deliver within tight deadlines.
- Undertake research and development as directed.
- Have a flexible/adaptable approach to their work to
meet various deadlines.
- Contribute to the financial deliver of the agreed
portfolio ensuring it is delivered on time.
- To ensure compliance with all statutory and
mandatory training.
- Support training and induction of new staff.
- Participate in the recruitment process of support
staff.
- Contributes to ensuring there are processes in
place for spreading and sharing learning and outcomes.
- The post holder will perform any other duties as
may reasonable be required by their line manager.
Job description
Job responsibilities
- The post holder will be required to oversee the
process for approving Prior Approval and IFR requests. They will ensure the
prior approval and IFR process is strictly followed, and decisions are given
within the appropriate timeframes.
- Support delivery of standard operating procedures
within the team, highlighting instances where these need to be reviewed or
amended for continuous improvement.
- Adhere to the service guidance, and work within
established policies, procedures, protocols, and systems ensuring quality
standards and performance as directed by the IFR Specialists.
- Attend and support IFR panels as a non-voting
member, collating relevant papers and administering minutes, agendas, reports,
and letters, as required.
- Undertake reporting and analysis of information to
support delivery and deputise for IFR Specialist.
- Promote and support the effective use of data,
information, knowledge, and technology to improve, inform and support a
portfolio of projects, services, and initiatives.
- Network, develop and maintain relationships
ensuring accurate and open communication with key staff including GP Practices,
acute trusts etc. to enable effective and streamline working practices.
- Working proactively with the IFR Specialist to
ensure delivery and compliance with key performance indicators and other
performance metrics.
- To line manage the administration team and ensure
that all duties are carried out and recorded on the relevant systems in line
with internal policies and procedures e.g., sickness reporting, appraisals,
annual leave.
- Support preparation of correspondence and papers as
required.
- Participate in relevant internal working
groups/projects services and initiatives which may be complex, sensitive,
political and contain contentious information with the aim of providing
information and analytical advice to the teams.
- Update, maintain, organise, gather, and analyse
information to meet future organisational and team needs by identifying best
professional practice.
- Contribute to the communication of information,
risks, issues, and dependencies, including briefings and reports to project
teams, line managers and a range of internal and external staff. Progressing workstreams as requested.
- Ensure accurate and open communication and
co-ordination with a range of organisations and individuals.
- Provide coordination of and participate in relevant
meetings, reporting attendance and proving information, feedback and advice
where requested.
- Deliver against specified organisational
objectives, achieving quality outcomes, prioritising own and teams workload to
deliver within tight deadlines.
- Undertake research and development as directed.
- Have a flexible/adaptable approach to their work to
meet various deadlines.
- Contribute to the financial deliver of the agreed
portfolio ensuring it is delivered on time.
- To ensure compliance with all statutory and
mandatory training.
- Support training and induction of new staff.
- Participate in the recruitment process of support
staff.
- Contributes to ensuring there are processes in
place for spreading and sharing learning and outcomes.
- The post holder will perform any other duties as
may reasonable be required by their line manager.
Person Specification
Experience
Essential
- Understanding of the health and social care environment and roles and responsibilities within it
- Knowledge of project/change management and/or health information systems development
- Workforce development knowledge and experience
- Awareness of equality and valuing diversity principles
- Understanding of Caldicott principle and information governance
- Understanding of Confidentiality and Data Protection Act
- Experience of working to targets and deadlines
- Experience of planning and diary management
- Experience of managing a wide range of administrative procedures
Skills and Knowledge
Essential
- Knowledge of project/change management and/or Health Information Systems
- Solid Knowledge and application of Microsoft Office Suite (Microsoft Office, Outlook, Excel, MS Teams, PowerPoint)
- Clear communicator with excellent writing, report writing and presentation skills
- Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
Qualifications
Essential
- Educated to degree/NVQ 5 level in relevant subject or equivalent level of experience of qualification or significant equivalent pervious proven experience
Person Specification
Experience
Essential
- Understanding of the health and social care environment and roles and responsibilities within it
- Knowledge of project/change management and/or health information systems development
- Workforce development knowledge and experience
- Awareness of equality and valuing diversity principles
- Understanding of Caldicott principle and information governance
- Understanding of Confidentiality and Data Protection Act
- Experience of working to targets and deadlines
- Experience of planning and diary management
- Experience of managing a wide range of administrative procedures
Skills and Knowledge
Essential
- Knowledge of project/change management and/or Health Information Systems
- Solid Knowledge and application of Microsoft Office Suite (Microsoft Office, Outlook, Excel, MS Teams, PowerPoint)
- Clear communicator with excellent writing, report writing and presentation skills
- Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
Qualifications
Essential
- Educated to degree/NVQ 5 level in relevant subject or equivalent level of experience of qualification or significant equivalent pervious proven experience
