Job summary
The Black
Country ICB has created a transformational 5 year primary care strategy to
improve the way services are organised and delivered as part of integrated
health and care teams, and importantly to make working in one of our Primary
Care networks and practices the best place to work. This is a joint initiative between the
Primary Care Collaborative (PCC), the ICB and our primary and community care
providers with wide ranging benefits for patients and our wider partner
organisations.
We are
excited to recruit into a new position of Primary Care Business
Operations and Transformation Lead, working closely with our general practices,
Primary Care Networks, PCCs, ICB Primary Care team and
wider health and care partnerships across the Black Country.
To enable
delivery of the strategy, the Primary Care Support and Development Unit (PCDSU)
is being established. This post will
provide day to day leadership and management to the new Transformation team
that represents the first function within the PCSDU. The postholder will have a key role in recruiting
to the new team as well as shaping the way the PCDSU will work, the range of
offers to providers and demonstrating the added value the Unit. Creating the right team and culture will be
crucial for success. It will be a pivotal role in supporting the Primary Care
Collaborative to achieve its vision, and to deliver its remit to provide
clinical leadership and direction to the Future Primary Care transformation
programme.
Main duties of the job
Reporting
to the Associate Director Primary Care (strategy and transformation), working
closely with the PCC Chair/Vice Chair, and clinical
leads, you will manage all aspects of the programme adopting the MSP best
practice programme management framework that will ensure alignment to
organisational strategy and enable enterprise agility. Working with and through
stakeholders, the postholder will ensure focus on the delivery of outcomes of
benefit, while mitigating risk and actively engaging stakeholders. Programme
level reporting and organisational development of the PCC and PCDSU are key
elements of this posts remit.
Delivering the Future Primary Care transformation strategy is a
significant task in the context of the operating environment and complexity of
the challenges to be overcome in realising our ambitions. You need to be an accomplished Programme
Manager with excellent working knowledge and appreciation of primary care
operations and drivers for change. You
need to be tenacious in your approach to your work and adopt a readily adaptive
style to get the job done. The role is
not for the faint hearted, requiring determination and energy to drive the
programme forward and achieve consensus decisions with clinical support. If you're passionate about ensuring a
sustainable, integrated primary care service fit for the future, have the
proven skills and experience to excel in the role as described in the job
description, we would love to hear from you!
About us
The Black Country Integrated Care Board (ICB) is a statutory NHS
organisation responsible for developing a plan for meeting the health needs of
1.26 million people in the Black Country. We manage the NHS budget for
the area (Dudley, Sandwell, Walsall and Wolverhampton) and we are
responsible for planning and buying Primary Medical Services (GPs), dental,
optometry and pharmacy services.
Working for the ICB means you are making
a difference to the lives and health of people in the Black Country.
We are part of the Black Country Integrated Care System (ICS),
known as Healthier Futures, which is a partnership of organisations working
together to bring health and social care services closer together for the good
of our communities. We support the ICS vision for a healthier place with
healthier people and healthier futures.
The ICB has five core values that underpin the
way we work and help to guide our actions and the decisions we make for local
people and communities. These are compassion, inclusivity, integrity,
fairness and trust.
We are an equal opportunities employer who actively supports and
encourages increasing the diversity of our employees, and welcome applications
from people with transferable skills gained through experience across the full
range of health and social care settings.
We are also a bronze award holder under the Defence Employer
Recognition Scheme (ERS). The ERS recognises commitment and support from UK
employers for defence personnel.
Job description
Job responsibilities
Primary Care Strategy
The post
holder will provide the full range of project management capabilities which
will include:
- Translate the
strategy into programme and project plans, co-designing with clinicians and ICB
staff to ensure clarity on where the responsibility sits for delivery
- Ensure and agree
milestones and inter-dependencies ensuring the identification and agreement of
timescales for delivery
- Allocate work plans
to other members of the project team, ensuring oversight of delivery in line
with milestones
- Ensure the
development and implementation of effective governance and associated reporting
- Manage performance,
ensuring the recording and escalation of issues, risks and delays to the external stake holders, including but not
limited to GPs, HEE, Local Medical Committees and associate director setting out potential remedial
action/solutions as appropriate
- Work with the Communications and Involvement
team to ensure a strong patient voice, engaging with Healthwatch as required
- Ensure the delivery of the engagement and
involvement approach, ensuring the active participation of a range of internal
and external stakeholders which includes patients, patient groups and their
representative bodies
- Horizon scanning to anticipate and ensure the
alignment national policy with the local direction; identifying any challenges that
may be faced that may compromise delivery
- Undertake regular surveys/audits
to inform and review the delivery of the Primary Care Strategy and its
associated programmes of work
- Reporting into the PC
Transformation Board on a monthly basis on progress against key milestones.
Primary Care Support and Development Unit (PCSDU)
The post holder will lead the
development of the PCSDU; this will include:
- Work with clinical teams and senior team
across the ICB to ensure the design of the PCSDU to ensure its functions align
to the needs and requirements of providers
- To collect data and complete the necessary
analysis to aid in the design and development of the unit
- To ensure the development of business cases;
translating the vision of the PCSDU into viable delivery plans
- To work with external agencies (CQC and NHSE
and other related regulators) to ensure their involvement in the design and
delivery of the PCSDUs functions
- To ensure the active involvement of the
collaborative in the development and oversight of the design and delivery
Black Country Primary Care
Collaborative (BCPCC)
- To work with members to design, develop and
implement a roadmap for their development as the single voice of primary care
providers across the Black Country
- Manage and co-ordinate the affairs of the Black
Country Primary Care Collaborative (BCPCC) to work in line with agreed
governance, showcase their work, engage with stakeholders, organise effective
meetings and engagement events
- Lead and manage scoping and preparation of bids for
funding on behalf of the Black Country Primary Care Collaborative (BCPCC)
- Plan and organise activities to
align with transformation objectives working collaboratively with place-based
teams, realise change providing expert knowledge and clarification where needed
to achieve the objective(s).
- Take budgetary responsibility for
recurring ICB funding to Black Country Primary Care Collaborative (BCPCC).
- Be responsible for the financial
transaction approval in support of the Associate Director of Primary Care
(Transformation and Strategy).
- Determine, drive and support the
development of the Black Country Primary Care Collaborative (BCPCC) identifying
opportunities to showcase good practice and bid for funding that will aid
transformation.
Job description
Job responsibilities
Primary Care Strategy
The post
holder will provide the full range of project management capabilities which
will include:
- Translate the
strategy into programme and project plans, co-designing with clinicians and ICB
staff to ensure clarity on where the responsibility sits for delivery
- Ensure and agree
milestones and inter-dependencies ensuring the identification and agreement of
timescales for delivery
- Allocate work plans
to other members of the project team, ensuring oversight of delivery in line
with milestones
- Ensure the
development and implementation of effective governance and associated reporting
- Manage performance,
ensuring the recording and escalation of issues, risks and delays to the external stake holders, including but not
limited to GPs, HEE, Local Medical Committees and associate director setting out potential remedial
action/solutions as appropriate
- Work with the Communications and Involvement
team to ensure a strong patient voice, engaging with Healthwatch as required
- Ensure the delivery of the engagement and
involvement approach, ensuring the active participation of a range of internal
and external stakeholders which includes patients, patient groups and their
representative bodies
- Horizon scanning to anticipate and ensure the
alignment national policy with the local direction; identifying any challenges that
may be faced that may compromise delivery
- Undertake regular surveys/audits
to inform and review the delivery of the Primary Care Strategy and its
associated programmes of work
- Reporting into the PC
Transformation Board on a monthly basis on progress against key milestones.
Primary Care Support and Development Unit (PCSDU)
The post holder will lead the
development of the PCSDU; this will include:
- Work with clinical teams and senior team
across the ICB to ensure the design of the PCSDU to ensure its functions align
to the needs and requirements of providers
- To collect data and complete the necessary
analysis to aid in the design and development of the unit
- To ensure the development of business cases;
translating the vision of the PCSDU into viable delivery plans
- To work with external agencies (CQC and NHSE
and other related regulators) to ensure their involvement in the design and
delivery of the PCSDUs functions
- To ensure the active involvement of the
collaborative in the development and oversight of the design and delivery
Black Country Primary Care
Collaborative (BCPCC)
- To work with members to design, develop and
implement a roadmap for their development as the single voice of primary care
providers across the Black Country
- Manage and co-ordinate the affairs of the Black
Country Primary Care Collaborative (BCPCC) to work in line with agreed
governance, showcase their work, engage with stakeholders, organise effective
meetings and engagement events
- Lead and manage scoping and preparation of bids for
funding on behalf of the Black Country Primary Care Collaborative (BCPCC)
- Plan and organise activities to
align with transformation objectives working collaboratively with place-based
teams, realise change providing expert knowledge and clarification where needed
to achieve the objective(s).
- Take budgetary responsibility for
recurring ICB funding to Black Country Primary Care Collaborative (BCPCC).
- Be responsible for the financial
transaction approval in support of the Associate Director of Primary Care
(Transformation and Strategy).
- Determine, drive and support the
development of the Black Country Primary Care Collaborative (BCPCC) identifying
opportunities to showcase good practice and bid for funding that will aid
transformation.
Person Specification
Qualifications
Essential
- Educated to masters level or have equivalent level of experience working at a senior level in a specialist area, such as programme and strategy development and training, developing, managing and delivering programmes and projects in a healthcare setting.
- Comprehensive understanding of project principles techniques and tools such as Prince 2 and/or Managing Successful Programmes (MSP)
- Evidence of post qualifying and continuing professional development.
Experience
Essential
- Must understand the background of the aims of current primary care policy, best practice and the implications of this on other ICB/ICS programmes of work.
- Should understand the relationship between the Department of Health, NHS England and the Black Country ICS
- Must have significant experience of managing internal and external stakeholder engagement and management at a senior level being an advocate and guardian of quality improvement across the ICS footprint.
- Highly developed specialist knowledge of performance improvement and service redesign and have theoretical and practical experience of managing transformation and redesign programmes.
- Extensive and demonstrable experience of co-design and programme development with a proven track record of achievement within tight timelines and the ability to reprioritise using available resources.
- Experience of managing multiple funding streams and presenting complex financial information to a range of audiences both internal and external stakeholders.
- Experience of managing complex, sensitive and challenging disputes with provider(s)/ teams/team members including projects/providers who may not be performing to the required standard.
Skills and Knowledge
Essential
- Strong negotiation skills to deal with difficult and controversial issues such as performance and change
- Excellent planning and organisation skills
- Problem solving skills and ability to respond to sudden unexpected demands including preparation of remedial action plans to address shortfalls in performance and leadership skills to ensure team performance is sustained.
- Ability to manage people including objective setting, dispute and performance management for multiple team members within the Primary Care Support and Development Unit (PCSDU)
- Ability to analyse highly complex facts and situations and develop a range of options based on extensive knowledge of the strategic objective(s) for primary care.
- Ability to take decisions on difficult and contentious issues where there may be a number of courses of action.
- Strategic thinker ability to anticipate and resolve problems before they arise.
- Must be able to prioritise own work effectively and be able to direct activities of others.
- Experience of managing and motivating a team and reviewing performance of the individuals.
- Working knowledge of Microsoft Office with standard keyboard skills.
- Be an advocate for quality improvement actively leading the implementation of each work programme ensure business design and project content satisfy the ICB strategic objectives.
- Exposure to distressing or emotional circumstances in dealing with staff issues
- Interprets national guidance on behalf of the organisation to aid policy design and dispute resolution.
- Interprets national and regional guidance, ensuring information, instruction and training is given to own and other ICB Teams and those affected within general practice.
- Used to working in a busy environment with competing priorities and deadlines whilst effectively organising activities, influencing others and maintaining strong networks.
- Adaptable, flexible and able to cope with uncertainty and change.
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
- Professional calm and efficient manner focussed on completion/finishing tasks.
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals and continuous quality improvement on behalf of the organisation.
Person Specification
Qualifications
Essential
- Educated to masters level or have equivalent level of experience working at a senior level in a specialist area, such as programme and strategy development and training, developing, managing and delivering programmes and projects in a healthcare setting.
- Comprehensive understanding of project principles techniques and tools such as Prince 2 and/or Managing Successful Programmes (MSP)
- Evidence of post qualifying and continuing professional development.
Experience
Essential
- Must understand the background of the aims of current primary care policy, best practice and the implications of this on other ICB/ICS programmes of work.
- Should understand the relationship between the Department of Health, NHS England and the Black Country ICS
- Must have significant experience of managing internal and external stakeholder engagement and management at a senior level being an advocate and guardian of quality improvement across the ICS footprint.
- Highly developed specialist knowledge of performance improvement and service redesign and have theoretical and practical experience of managing transformation and redesign programmes.
- Extensive and demonstrable experience of co-design and programme development with a proven track record of achievement within tight timelines and the ability to reprioritise using available resources.
- Experience of managing multiple funding streams and presenting complex financial information to a range of audiences both internal and external stakeholders.
- Experience of managing complex, sensitive and challenging disputes with provider(s)/ teams/team members including projects/providers who may not be performing to the required standard.
Skills and Knowledge
Essential
- Strong negotiation skills to deal with difficult and controversial issues such as performance and change
- Excellent planning and organisation skills
- Problem solving skills and ability to respond to sudden unexpected demands including preparation of remedial action plans to address shortfalls in performance and leadership skills to ensure team performance is sustained.
- Ability to manage people including objective setting, dispute and performance management for multiple team members within the Primary Care Support and Development Unit (PCSDU)
- Ability to analyse highly complex facts and situations and develop a range of options based on extensive knowledge of the strategic objective(s) for primary care.
- Ability to take decisions on difficult and contentious issues where there may be a number of courses of action.
- Strategic thinker ability to anticipate and resolve problems before they arise.
- Must be able to prioritise own work effectively and be able to direct activities of others.
- Experience of managing and motivating a team and reviewing performance of the individuals.
- Working knowledge of Microsoft Office with standard keyboard skills.
- Be an advocate for quality improvement actively leading the implementation of each work programme ensure business design and project content satisfy the ICB strategic objectives.
- Exposure to distressing or emotional circumstances in dealing with staff issues
- Interprets national guidance on behalf of the organisation to aid policy design and dispute resolution.
- Interprets national and regional guidance, ensuring information, instruction and training is given to own and other ICB Teams and those affected within general practice.
- Used to working in a busy environment with competing priorities and deadlines whilst effectively organising activities, influencing others and maintaining strong networks.
- Adaptable, flexible and able to cope with uncertainty and change.
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
- Professional calm and efficient manner focussed on completion/finishing tasks.
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals and continuous quality improvement on behalf of the organisation.
