Job summary
The Urgent and Emergency Care Directory of Services (DoS) is a database of health services commissioned across England. The DoS is used by NHS 111 telephony and online, ambulance services and health care professionals to signpost or refer patients to services to meet their needs. DoS content is maintained by regional teams; it needs to be current, accurate and reflect the requirements of respective Integrated Care Systems (ICS).
The DoS is continuously developing to meet the demands of healthcare systems and the post-holder will work as part of a small, pro-active team covering the West Midlands. This will involve working collaboratively with the team, linking with a range of stakeholders and being able to identify issues requiring escalation. There will be a mix of under-taking delegated tasks and working autonomously on designated areas of responsibility.
This is a new role in the team and the post-holder will be expected to contribute to it being successfully implemented. The individual will need to have excellent communication and prioritisation skills, attention to detail and a flexible attitude to meeting the demands and dynamic nature of urgent and emergency care.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The post holder will carry out any other duties as may reasonably be required by their line manager.
Main duties of the job
- Maintaining service profiles to reflect new versions of the DoS and NHS Pathways
- Updating service profiles following provider and/or commissioner requests for change
- Creating new service profiles to support service developments
- Undertaking quality assurance checks on DoS content
- Supporting the testing of DoS interactions with different products
- Developing productive relationships and engaging with a range of stakeholders
- Operating within governance procedures including around scope of role and maintaining an accurate record of profile changes
- Contributing to quality improvement by identifying potential issues or risks
- Monitoring mailboxes and undertaking actions or escalating as appropriate
- Responding to general queries
- Collating data and reports to support service improvement
- Providing business and administrative support to the Directory of Services team
About us
The Black Country Integrated Care Board (ICB) is a statutory NHS
organisation responsible for developing a plan for meeting the health needs of
1.26 million people in the Black Country. We manage the NHS budget for
the area (Dudley, Sandwell, Walsall and Wolverhampton)and we are
responsible for planning and buying Primary Medical Services (GPs), dental,
optometry and pharmacy services.
Working for the ICB means you are making
a difference to the lives and health of people in the Black Country.
We are part of the Black Country Integrated Care System (ICS),
known as Healthier Futures, which is a partnership of organisations working
together to bring health and social care services closer together for the good
of our communities. We support the ICS vision for a healthier place with
healthier people and healthier futures.
The ICB hasfive core valuesthat underpin the
way we work and help to guide our actions and the decisions we make for local
people and communities. These are compassion, inclusivity, integrity,
fairness and trust.
We are an equal opportunities employer who actively supports and
encourages increasing the diversity of our employees, and welcome applications
from people with transferable skills gained through experience across the full
range of health and social care settings.
We are also a bronze award holder under the Defence Employer
Recognition Scheme (ERS). The ERS recognises commitment and support from UK
employers for defence personnel.
Job description
Job responsibilities
- The post holder will need to
have an overview of the status of actions and milestones of DoS workstreams,
and support colleagues in adhering to deadlines with the required information
or completion of tasks.
- The post holder will schedule
multi-disciplinary meetings and participate in testing of systems, NHS Pathways
releases, DoS functionality updates and business continuity plans.
- Due to the dynamic nature of
urgent and emergency care there will be a requirement to be able to adapt and
reprioritise activities and workplans.
- The post holder will be required
to record actions from meetings, taking appropriate follow up actions as
required.
- The post holder will be required
to arrange meetings including booking venues, refreshments, and travel
arrangements.
- The post
holder will update service profiles on the DoS to reflect new versions of the
DoS, NHS Pathways and changes in service provision.
- There is a
requirement to analyse data which may require comparison of benchmarking of
information. The post holder will highlight any trends or issues and suggest
solutions.
- To manage,
review, and update computer systems and DoS database
- The
post holder will develop, update, and maintain DoS resources, tools, templates
or documents as required. For example
(but not limited to)
- Action logs
- Pharmacy service registration and supporting documents
- DoS team inbox
- Team workplans
- Extract data from NHS Pathways Intelligent Data
Tool, NHS111 Online data portal and local DoS dashboard
- There is a requirement
to actively participate in quality assurance activities.
- The post holder will respond to
queries from internal and external stakeholders across a wide range of
workstreams.
- The postholder will need to demonstrate the ability
to communicate and receive complex information
to external stakeholders where there may be a gap in understanding.
- Communicate business sensitive
information to a range of stakeholders
- There will be a requirement to train and support stakeholders
in how to navigate and utilise different DoS related tools effectively.
- There is a requirement for
the post holder to comment and make suggestions to policy and procedural
documents to improve effectiveness of the team by supporting implementation and
contribute to improved patient experience.
- The post holder will be
required to collate and manipulate data for the clinically focused audits
undertaken by the team.
- The postholder will contribute to
ensuring DoS content is accurate and meets the requirements of Integrated Care
Boards (ICB).
- The postholder will work collaboratively
within the DoS team and a range of stakeholders. There will be a mix of
under-taking delegated tasks and working autonomously on designated areas of
responsibility.
- The post holder is a key
member of the team whose overarching goal is to enable, promote and support the
effective use of the DoS to ensure patients access the care they need.
- The postholder will undertake
reporting, analysis, and comparison of information to support the delivery of
workstreams.
- The post-holder will coordinate
administrative and secretarial services including preparation of agenda and
minutes, taking appropriate follow-up action as required for the DoS Team.
- The post-holder will be expected
to contribute to it being successfully implemented new procedures etc.
Job description
Job responsibilities
- The post holder will need to
have an overview of the status of actions and milestones of DoS workstreams,
and support colleagues in adhering to deadlines with the required information
or completion of tasks.
- The post holder will schedule
multi-disciplinary meetings and participate in testing of systems, NHS Pathways
releases, DoS functionality updates and business continuity plans.
- Due to the dynamic nature of
urgent and emergency care there will be a requirement to be able to adapt and
reprioritise activities and workplans.
- The post holder will be required
to record actions from meetings, taking appropriate follow up actions as
required.
- The post holder will be required
to arrange meetings including booking venues, refreshments, and travel
arrangements.
- The post
holder will update service profiles on the DoS to reflect new versions of the
DoS, NHS Pathways and changes in service provision.
- There is a
requirement to analyse data which may require comparison of benchmarking of
information. The post holder will highlight any trends or issues and suggest
solutions.
- To manage,
review, and update computer systems and DoS database
- The
post holder will develop, update, and maintain DoS resources, tools, templates
or documents as required. For example
(but not limited to)
- Action logs
- Pharmacy service registration and supporting documents
- DoS team inbox
- Team workplans
- Extract data from NHS Pathways Intelligent Data
Tool, NHS111 Online data portal and local DoS dashboard
- There is a requirement
to actively participate in quality assurance activities.
- The post holder will respond to
queries from internal and external stakeholders across a wide range of
workstreams.
- The postholder will need to demonstrate the ability
to communicate and receive complex information
to external stakeholders where there may be a gap in understanding.
- Communicate business sensitive
information to a range of stakeholders
- There will be a requirement to train and support stakeholders
in how to navigate and utilise different DoS related tools effectively.
- There is a requirement for
the post holder to comment and make suggestions to policy and procedural
documents to improve effectiveness of the team by supporting implementation and
contribute to improved patient experience.
- The post holder will be
required to collate and manipulate data for the clinically focused audits
undertaken by the team.
- The postholder will contribute to
ensuring DoS content is accurate and meets the requirements of Integrated Care
Boards (ICB).
- The postholder will work collaboratively
within the DoS team and a range of stakeholders. There will be a mix of
under-taking delegated tasks and working autonomously on designated areas of
responsibility.
- The post holder is a key
member of the team whose overarching goal is to enable, promote and support the
effective use of the DoS to ensure patients access the care they need.
- The postholder will undertake
reporting, analysis, and comparison of information to support the delivery of
workstreams.
- The post-holder will coordinate
administrative and secretarial services including preparation of agenda and
minutes, taking appropriate follow-up action as required for the DoS Team.
- The post-holder will be expected
to contribute to it being successfully implemented new procedures etc.
Person Specification
Qualifications
Essential
- Educated to degree level in programme or Project management or equivalent experience
- Knowledge of administration process and procedures
Experience
Essential
- Experience of liaising with internal and external stakeholders
- Experience of working within a team
- Experience of working at similar level including the drafting, editing and production of reports and other documents
- Experience of supporting change projects
Skills and Knowledge
Essential
- Developed interpersonal and oral/written communication skills
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel and PowerPoint
- Accuracy and attention to detail
- Interpersonal skills of working effectively within a team
- Ability to multi-task and respond to sudden unexpected demands
- Excellent time management and organisational skills
- Problem solving ability to summarise information, analyse information and create graphs and charts
- Ability to absorb new and unfamiliar information
Person Specification
Qualifications
Essential
- Educated to degree level in programme or Project management or equivalent experience
- Knowledge of administration process and procedures
Experience
Essential
- Experience of liaising with internal and external stakeholders
- Experience of working within a team
- Experience of working at similar level including the drafting, editing and production of reports and other documents
- Experience of supporting change projects
Skills and Knowledge
Essential
- Developed interpersonal and oral/written communication skills
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel and PowerPoint
- Accuracy and attention to detail
- Interpersonal skills of working effectively within a team
- Ability to multi-task and respond to sudden unexpected demands
- Excellent time management and organisational skills
- Problem solving ability to summarise information, analyse information and create graphs and charts
- Ability to absorb new and unfamiliar information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
