Job summary
The Black
Country ICB set up nationally mandated System Control Centres (SCC) in October
2022. The purpose of System Control Centres (SCCs) is to always ensure the
safest and highest quality of care possible for the entire population across
every area by balancing the clinical risk within and across all acute,
community, mental health, primary care, and social care services.
SCCs will
deliver:
- Visibility of
operational pressures and risks across providers and system partners
- Concerted
action across the ICS on key systemic and emergent issues impacting patient
flow, ambulance handover delays and other performance, clinical and operational
challenges
- Dynamic
responses to emerging challenges and mutual aid
- Efficient
flows of information
The ICB is looking to recruit a SCC Duty Manager, it is an office based role, working on a rota system, the office hours are 08:00 - 20:00.
If you would like an informal discussion about the role please
contact either Steve Wheaton, Deputy Director of Operations, steve.wheaton1@nhs.net or Mandeep Duhra, SCC Senior Duty Manager, 07785 333233, mduhra@nhs.net, respectively
Previous applicants need not apply
Main duties of the job
-
Provide operational management to the SCC
function.
-
Working within the overall strategic
objectives, devise, implement and monitor the Tactical and Operational plans
put in place to achieve the strategy.
-
Personally lead, support, and contribute to
formal negotiations with senior level staff from external stakeholders,
providing a high level of negotiating expertise to secure the most advantageous
arrangements.
-
Challenge ways of working and persuade, motivate,
and influence other senior managers to realign their practice where necessary.
Additional duties can be found in the job description.
About us
The Black Country Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of 1.26 million people in the Black Country. We manage the NHS budget for the area and arrange for the provision of health services locally (Dudley, Sandwell, Walsall and Wolverhampton).
We are part of the Black Country Integrated Care System (ICS), known as Healthier Futures, which is a partnership of organisations working together to bring health and social care services closer together for the good of our communities and we support the ICS vision for a healthier place with healthier people and healthier futures.
As an ICB we take responsibility for planning and buying Primary Medical Services (GPs). In April 2023, we also took responsibility for the planning and buying of dental, optometry and pharmacy services from NHS England.
Working for the ICB means you are making a difference to the lives and health of people in the Black Country.
We are an equal opportunities employer who actively supports and encourages increasing the diversity of our employees, and welcome applications from people with transferable skills gained through experience across the full range of health and social care settings.
We are also a bronze award holder under the Defence Employer Recognition Scheme (ERS).The ERS recognises commitment and support from UK employers for defence personnel.
Job description
Job responsibilities
The post holder will be responsible for:
-
Managing the
teams business support function
-
Liaising with
functions across the ICB and its partners.
-
Managing all
corporate business returns, including planning returns.
-
Developing and
implementing a robust management system to ensure information is effectively
managed and best practice is shared across the team, Directorate and the wider
health and social care organisations.
-
Taking a lead in
the coordination of training and development and recruitment activity across
the Department.
Operational requirements
-
Working within
the overall strategic objectives, devise, implement and monitor the Tactical
and Operational plans put in place to achieve the strategy.
-
Provide operational
management to the SCC function.
-
Interpret,
develop, and implement qualitative and quantitative measures to determine
performance against the organisational strategy. Report progress against the
strategy through personal representation at senior management forums and by
written reports to appropriate boards and groups of staff.
-
Present complex
information on all aspects of function practice in a clear, understandable, and
audience-appropriate manner.
-
Ensure that best
practice is developed and delivered at organisational and departmental levels.
Challenge ways of working and persuade, motivate, and influence other senior
managers to realign their practice where necessary.
-
Personally lead,
support, and contribute to formal negotiations with senior level staff from
external stakeholders, providing a high level of negotiating expertise to
secure the most advantageous arrangements.
-
Advise on
innovative opportunities and support all departments in their strategies and
programmes to maximise service benefits.
-
Oversee the
tracking of progress against plans and transition milestones, ensuring
appropriate processes are in place to flag issues, risks, and concerns with the
relevant stakeholders.
-
Devise, manage
and update policies and procedures for the SCC, ensuring the adoption of best
practice methodology, rules, standards, and thresholds. Disseminating these
methodologies etc. to staff within the department and throughout the
organisation.
-
Collect and
report on information of expenditure within the organisation and other relevant
governing bodies.
Planning and Organisation
-
Contributes to
the development and implementation of general policy and service development.
-
Drives and leads
development and improvement of processes.
-
Ensures stakeholder
representation is engaged throughout the cycle.
-
Drives process
efficiency in the continuous development of the end-to-end cycle and its
associated performance metrics.
-
Responsible for
linking people, resource, and strategy to organisational strategy.
Policy and Service Development
-
Develop plans and
seize opportunities, mitigate threats, and deliver the ICBs strategic
objectives.
-
Responsible for
proposing and drafting changes, implementation and interpretation to policies,
guidelines, and service level agreements (SLAs) which may impact services and
Sector.
-
Proposes changes
to own function making recommendations for other service delivery.
-
Contribute to the
review and development of existing information management systems and
contribute to the development of an integrated systemwide approach to patient
care.
-
The post holder
will need to maintain a good knowledge of emerging policies from government
departments that effect or influence local delivery.
Financial and Physical Resources
-
The post holder
will have responsibility to ensure that resources allocated to the SCC are used
efficiently and effectively.
-
Act in a way that
is compliant with Standing Orders and Standing Financial Instructions in the
discharge of this responsibility.
-
Constantly strive
for value for money and greater efficiency in the use of budgets and to ensure
that they operate in recurrent financial balance year on year.
Staff Management
-
Support and line
manage staff working within the SCC.
-
To forge positive
working relationships, to support an effective matrix approach to achieve NHS
objectives.
-
To work in a
matrix management style and to foster close working relations with other
managers within health and social care.
-
To manage,
motivate and develop staff within the team to ensure that they can deliver the
responsibilities of the IC, including the management of disciplinary procedures
as required, undertake staff consultation, and consider welfare and safety
matters, taking into account instructions and guidelines issued.
-
To recruit as
necessary and performance manage a team that delivers a range of tasks within a
matrix structure in a new and challenging environment.
-
Use appraisal and
development policy and procedure at ensure that appraisals are undertaken
regularly.
Information Management
-
Responsible for
devising, developing, and implementing appropriate information sharing systems
to: facilitate effective working practices for the end-to-end processes and
ensure accurate analysis of management information.
-
Responsible for
the operation and maintenance of information systems, adapting systems where
necessary to suit changing information needs.
-
Ensure processes
and staff behaviours are in place for appropriate information sharing.
Research and Development
-
Ensures that
relevant groups can access best practice and current information.
-
Ensures that
benefits from research and development and from innovation are realised by
stakeholder organisations.
Job description
Job responsibilities
The post holder will be responsible for:
-
Managing the
teams business support function
-
Liaising with
functions across the ICB and its partners.
-
Managing all
corporate business returns, including planning returns.
-
Developing and
implementing a robust management system to ensure information is effectively
managed and best practice is shared across the team, Directorate and the wider
health and social care organisations.
-
Taking a lead in
the coordination of training and development and recruitment activity across
the Department.
Operational requirements
-
Working within
the overall strategic objectives, devise, implement and monitor the Tactical
and Operational plans put in place to achieve the strategy.
-
Provide operational
management to the SCC function.
-
Interpret,
develop, and implement qualitative and quantitative measures to determine
performance against the organisational strategy. Report progress against the
strategy through personal representation at senior management forums and by
written reports to appropriate boards and groups of staff.
-
Present complex
information on all aspects of function practice in a clear, understandable, and
audience-appropriate manner.
-
Ensure that best
practice is developed and delivered at organisational and departmental levels.
Challenge ways of working and persuade, motivate, and influence other senior
managers to realign their practice where necessary.
-
Personally lead,
support, and contribute to formal negotiations with senior level staff from
external stakeholders, providing a high level of negotiating expertise to
secure the most advantageous arrangements.
-
Advise on
innovative opportunities and support all departments in their strategies and
programmes to maximise service benefits.
-
Oversee the
tracking of progress against plans and transition milestones, ensuring
appropriate processes are in place to flag issues, risks, and concerns with the
relevant stakeholders.
-
Devise, manage
and update policies and procedures for the SCC, ensuring the adoption of best
practice methodology, rules, standards, and thresholds. Disseminating these
methodologies etc. to staff within the department and throughout the
organisation.
-
Collect and
report on information of expenditure within the organisation and other relevant
governing bodies.
Planning and Organisation
-
Contributes to
the development and implementation of general policy and service development.
-
Drives and leads
development and improvement of processes.
-
Ensures stakeholder
representation is engaged throughout the cycle.
-
Drives process
efficiency in the continuous development of the end-to-end cycle and its
associated performance metrics.
-
Responsible for
linking people, resource, and strategy to organisational strategy.
Policy and Service Development
-
Develop plans and
seize opportunities, mitigate threats, and deliver the ICBs strategic
objectives.
-
Responsible for
proposing and drafting changes, implementation and interpretation to policies,
guidelines, and service level agreements (SLAs) which may impact services and
Sector.
-
Proposes changes
to own function making recommendations for other service delivery.
-
Contribute to the
review and development of existing information management systems and
contribute to the development of an integrated systemwide approach to patient
care.
-
The post holder
will need to maintain a good knowledge of emerging policies from government
departments that effect or influence local delivery.
Financial and Physical Resources
-
The post holder
will have responsibility to ensure that resources allocated to the SCC are used
efficiently and effectively.
-
Act in a way that
is compliant with Standing Orders and Standing Financial Instructions in the
discharge of this responsibility.
-
Constantly strive
for value for money and greater efficiency in the use of budgets and to ensure
that they operate in recurrent financial balance year on year.
Staff Management
-
Support and line
manage staff working within the SCC.
-
To forge positive
working relationships, to support an effective matrix approach to achieve NHS
objectives.
-
To work in a
matrix management style and to foster close working relations with other
managers within health and social care.
-
To manage,
motivate and develop staff within the team to ensure that they can deliver the
responsibilities of the IC, including the management of disciplinary procedures
as required, undertake staff consultation, and consider welfare and safety
matters, taking into account instructions and guidelines issued.
-
To recruit as
necessary and performance manage a team that delivers a range of tasks within a
matrix structure in a new and challenging environment.
-
Use appraisal and
development policy and procedure at ensure that appraisals are undertaken
regularly.
Information Management
-
Responsible for
devising, developing, and implementing appropriate information sharing systems
to: facilitate effective working practices for the end-to-end processes and
ensure accurate analysis of management information.
-
Responsible for
the operation and maintenance of information systems, adapting systems where
necessary to suit changing information needs.
-
Ensure processes
and staff behaviours are in place for appropriate information sharing.
Research and Development
-
Ensures that
relevant groups can access best practice and current information.
-
Ensures that
benefits from research and development and from innovation are realised by
stakeholder organisations.
Person Specification
Autonomy
Essential
- Ability to work on own initiative and organise workload, allocating work as necessary
- Ability to make decisions autonomously, when required, on difficult issues
Personal Qualities
Essential
- Ability to work under pressure and to tight and often changing deadlines
- An ability to maintain confidentiality and trust
- Used to working in a busy environment
- Adaptability, flexibility, and ability to cope with uncertainty and change
- Commitment to continuing professional development
Qualifications
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area
- Extensive knowledge of healthcare systems and system wide operating
Experience
Essential
- Evidence of post qualifying and continuing professional development
- Must understand the background to and aims of current healthcare policy in the Black Country and appreciate the implications of this on engagement
- Should have an appreciation of the relationship between the Department of Health and Social Care, NHS England and individual provider and commissioning organisations
Skills and Knowledge
Essential
- Persuade senior managers of the respective merits of different options, innovation, and new market opportunities
- Negotiate on difficult and very complex and detailed issues
- Problem solving skills and ability to respond to sudden unexpected demands
- Ability to analyse complex facts and situations and develop a range of options.
- Takes decisions on difficult and contentious issues where there may be several courses of action
- Strategic thinking ability to anticipate and resolve problems before they arise
- Provide and receive highly complex, sensitive, and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances
- Inputs to strategic plans across NHS and within the specific teams
- Works with Stakeholders to develop performance improvement plans and to develop plans for innovation and opening the market
- Good use of available information sources to enable efficient and effective planning
- Skills for direct line management and job management
- Skills for delivering results through managing through others and using a range of levers in the absence of direct line management responsibility
- Skills for managing relationships with a range of different stakeholders
- Working knowledge of Microsoft Office with intermediate keyboard skills
- Manages team within the constraints of NHS strategic plan
- Demonstrates knowledge and understanding of equality of opportunity and diversity considering and being aware of how individual actions contribute to and make a difference to the equality agenda
- Ensures staff for whom the post holder has line management responsibility
- Demonstrates knowledge and understanding of equality of opportunity and diversity
Person Specification
Autonomy
Essential
- Ability to work on own initiative and organise workload, allocating work as necessary
- Ability to make decisions autonomously, when required, on difficult issues
Personal Qualities
Essential
- Ability to work under pressure and to tight and often changing deadlines
- An ability to maintain confidentiality and trust
- Used to working in a busy environment
- Adaptability, flexibility, and ability to cope with uncertainty and change
- Commitment to continuing professional development
Qualifications
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area
- Extensive knowledge of healthcare systems and system wide operating
Experience
Essential
- Evidence of post qualifying and continuing professional development
- Must understand the background to and aims of current healthcare policy in the Black Country and appreciate the implications of this on engagement
- Should have an appreciation of the relationship between the Department of Health and Social Care, NHS England and individual provider and commissioning organisations
Skills and Knowledge
Essential
- Persuade senior managers of the respective merits of different options, innovation, and new market opportunities
- Negotiate on difficult and very complex and detailed issues
- Problem solving skills and ability to respond to sudden unexpected demands
- Ability to analyse complex facts and situations and develop a range of options.
- Takes decisions on difficult and contentious issues where there may be several courses of action
- Strategic thinking ability to anticipate and resolve problems before they arise
- Provide and receive highly complex, sensitive, and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances
- Inputs to strategic plans across NHS and within the specific teams
- Works with Stakeholders to develop performance improvement plans and to develop plans for innovation and opening the market
- Good use of available information sources to enable efficient and effective planning
- Skills for direct line management and job management
- Skills for delivering results through managing through others and using a range of levers in the absence of direct line management responsibility
- Skills for managing relationships with a range of different stakeholders
- Working knowledge of Microsoft Office with intermediate keyboard skills
- Manages team within the constraints of NHS strategic plan
- Demonstrates knowledge and understanding of equality of opportunity and diversity considering and being aware of how individual actions contribute to and make a difference to the equality agenda
- Ensures staff for whom the post holder has line management responsibility
- Demonstrates knowledge and understanding of equality of opportunity and diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
