Job summary
Are you looking to join a friendly and dynamic team, where your work can make a positive difference to people in receipt of healthcare funding across Lincolnshire? If so, we would love to hear from you.
All-Age Continuing Care (AACC) have an exciting supervisory opportunity within the busy administration team at Bridge House in Sleaford. We welcome applications from enthusiastic individuals who are looking to support and enhance our outstanding team. You must have a strong work ethic and sense of accountability, accompanied with the ability and experience to support, enable and lead a team within the wider operational function to work under pressure in a busy customer service environment.
We are keen to support, develop and encourage our staff with promotional opportunities throughout the organisation. As an employee of NHS Lincolnshire ICB, you will have access to multiple benefits including a comprehensive employee assistance programme, generous annual leave allowance, hybrid working and free on-site parking.
Previous applicants who have applied within the last 6 months need not apply.
Main duties of the job
You will be responsible for overseeing and delivering efficient administration along with line managing an operational admin team supporting there brokerage and clinical admin functions. You will be responsible for monitoring the caseload of your team and supporting with hospital discharges for AACC patients.
Brokerage focuses on sourcing care home placements and home care packages of care provided by agencies or the set up of a PHB. Clinical admin focuses on processing incoming referrals arranging assessments and processing review outcomes.
About us
NHS Lincolnshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Lincolnshire delivering the commitments set out in the NHS Long Term Plan.
As a strategic commissioner we are responsible for meeting the needs of our population through commissioning high quality services. We seek to improve patient experience and are committed at looking at innovative ways we can improve care and offer more choice. Patients are at the heart of everything we do and it's important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally.
Job description
Job responsibilities
- To support and line manage the AACC Operational Admin Team through delivery of efficient and effective administrative and data management processes and procedures, ensuring processes to deliver personalised care are embedded across the health community
- Where required, work very closely with the local authority teams to ensure continuity between services
- Accurately inputting into, monitoring and reporting from a range of computerised systems, regularly validating data to ensure accuracy
- Generate accurate data to enable local regional and national reporting to be undertaken
- Undertake quality audits, ensuring the correct documentation has been completed correctly for each active case before progression to sign off
- Coordinate local sign off panels
- Use effective management skills to ensure that the implementing package of care is planned, any adjustment to plans escalated to the locality manager as required and developing and updating relevant documentation
- Provide support to other members of the team as part of organisational development
- Deal with and resolve complex non-clinical individual, provider and invoice queries in an efficient and timely manner
- Work within established policies, procedures, protocols and systems to ensure confidentiality of information, quality standards and performance
- Ensure effective and timely collation and preparation of relevant documentation in support of service delivery
- Undertake all Operational Admin processes including setting up of appropriate care packages and booking of assessments
- Daily oversight of trackers to ensure KPIs are met
- Ensure that all written and verbal complaints, comments and suggestions are dealt with appropriately, resolving where possible and escalating when appropriate
- Organising meetings and larger events as required
- Oversee and implement a training structure for all staff
- Ensure compliance with all statutory and mandatory training
- Maintain an electronic database for tracking, monitoring and reporting on the active caseload, and that the service can be effectively reported
- Work closely with colleagues across AACC and the ICBs to ensure a joined-up approach to improving services is in place
- Establish and maintain close working relationships with AACC team, ICBs, providers and other stakeholders
- To work with regard to the ICBs policies and procedures at all times
Job description
Job responsibilities
- To support and line manage the AACC Operational Admin Team through delivery of efficient and effective administrative and data management processes and procedures, ensuring processes to deliver personalised care are embedded across the health community
- Where required, work very closely with the local authority teams to ensure continuity between services
- Accurately inputting into, monitoring and reporting from a range of computerised systems, regularly validating data to ensure accuracy
- Generate accurate data to enable local regional and national reporting to be undertaken
- Undertake quality audits, ensuring the correct documentation has been completed correctly for each active case before progression to sign off
- Coordinate local sign off panels
- Use effective management skills to ensure that the implementing package of care is planned, any adjustment to plans escalated to the locality manager as required and developing and updating relevant documentation
- Provide support to other members of the team as part of organisational development
- Deal with and resolve complex non-clinical individual, provider and invoice queries in an efficient and timely manner
- Work within established policies, procedures, protocols and systems to ensure confidentiality of information, quality standards and performance
- Ensure effective and timely collation and preparation of relevant documentation in support of service delivery
- Undertake all Operational Admin processes including setting up of appropriate care packages and booking of assessments
- Daily oversight of trackers to ensure KPIs are met
- Ensure that all written and verbal complaints, comments and suggestions are dealt with appropriately, resolving where possible and escalating when appropriate
- Organising meetings and larger events as required
- Oversee and implement a training structure for all staff
- Ensure compliance with all statutory and mandatory training
- Maintain an electronic database for tracking, monitoring and reporting on the active caseload, and that the service can be effectively reported
- Work closely with colleagues across AACC and the ICBs to ensure a joined-up approach to improving services is in place
- Establish and maintain close working relationships with AACC team, ICBs, providers and other stakeholders
- To work with regard to the ICBs policies and procedures at all times
Person Specification
Qualifications
Essential
- Educated to HNC level; or A' levels with relevant experience
- Evidence of recent and ongoing CPD/learning
Desirable
- Demonstrable experience of line management
Previous Experience
Essential
- Demonstrable experience of working in a busy administrative environment
- Experience of working in a health or social care environment
- Experience working with a range of computerised data systems
- Excellent working knowledge of Microsoft Office
- Experience of dealing with difficult situations
- Evidence of effective planning
- Demonstrable problem solving skills
- Ability to work effectively as part of a team
- Awareness of equality and valuing diversity principles
- Clear communicator with good writing, data entry and telephone skills
- Able to work on own initiative, organising and prioritising workload to set deadlines
- Highly proficient numeracy skills and attention to detail
- Evidence of effective time management
- Understanding of Confidentiality and General Data Protection Regulations
- Flexible approach to work & Multitasking
Desirable
Person Specification
Qualifications
Essential
- Educated to HNC level; or A' levels with relevant experience
- Evidence of recent and ongoing CPD/learning
Desirable
- Demonstrable experience of line management
Previous Experience
Essential
- Demonstrable experience of working in a busy administrative environment
- Experience of working in a health or social care environment
- Experience working with a range of computerised data systems
- Excellent working knowledge of Microsoft Office
- Experience of dealing with difficult situations
- Evidence of effective planning
- Demonstrable problem solving skills
- Ability to work effectively as part of a team
- Awareness of equality and valuing diversity principles
- Clear communicator with good writing, data entry and telephone skills
- Able to work on own initiative, organising and prioritising workload to set deadlines
- Highly proficient numeracy skills and attention to detail
- Evidence of effective time management
- Understanding of Confidentiality and General Data Protection Regulations
- Flexible approach to work & Multitasking
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
