All Age Continuing Care (AACC) Administrator

Job description

Job responsibilities

This role offers a diverse range of responsibilities and the opportunity to make a meaningful impact within our team and the broader healthcare community.

Primary point of contact: Serve as the main point of contact for the department, handling both routine and specialised enquiries in a friendly and helpful manner. Communicate relevant information to stakeholders and refer enquiries to others as necessary.

Data management: Input and maintain data in our systems, manage associated correspondence and ensure data integrity.

Meeting organisation: Organise department meetings, manage calendars, take minutes and handle any administrative tasks related to meeting planning.

Invoice management: Efficiently address and resolve invoice queries in a timely manner.

Policy adherence: Consistently adhere to service guidelines, policies, procedures, protocols and systems to ensure quality standards and performance.

Telephone and mail handling: Answer telephone calls, accurately take messages and forward them to the appropriate person/department. Manage all outgoing and incoming mail, ensuring compliance with Information Governance standards.

Document processing: Perform word processing, scanning, photocopying and other document processing tasks as needed.

Training and mentoring: Demonstrate office systems and departmental processes to new starters.

Independent work: Work independently and unsupervised, adhering to defined policies and procedures and meeting set deadlines.

Continuous improvement: Engage with peers, other professionals and colleagues to continuously improve the quality of work.

Promote the image of the department: Checking that leaflets and training materials are up to date and well presented.

Person Specification

Qualifications

Essential

• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience

Desirable

• Evidence of ongoing CPD / learning

Previous experience

Essential

• Demonstrable experience of working in a busy administrative environment
• Experience working with computerised data systems
• Excellent working knowledge of Microsoft Office
• Awareness of equality and valuing diversity principles Understanding of Confidentiality and Data Protection Act
• Experience dealing with customers or service users
• Ability to work effectively as part of a team Effective
• Able to work on own initiative, organising and prioritising own workload to set deadlines
• Problem solving
• Clear communicator with excellent data entry and telephone skills
• Good time keeping Professional calm and efficient manner

Desirable

• Experience of working in a health care environment
• Awareness of a range of Health Services provisions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Lincolnshire Integrated Care Board

Address

Bridge House

Lions Way

Sleaford

NG34 8GG

Employer's website

https://lincolnshire.icb.nhs.uk/ (Opens in a new tab)