Referral Facilitator
This job is now closed
Job summary
The post holder will:
- Work as a member of the NHS Lincolnshire Integrated Care Board (ICB) Referral Facilitation Service (RFS) based within the Elective Activity Co-ordination Hub (EACH)
- Work as a member of the ICB Elective Activity Co-ordination Hub Team
Work within a team to deliver an electronic patient triage and appointment booking service
Main duties of the job
Your main duty is to receive electronic referral for patients, undertake an admin check to ensure all relevant information is present, schedule the patient for clinical triage and then liaise with the patient by telephone to book them the most appropriate appointment.
Theservice works to strict deadlines and requires you to handle confidential, complex and sensitive patient's clinical information on a daily basis. You will also be required to communicate with other partners (GPs, Providers) who provide the direct patient care.
- Excellent verbal communication & interpersonal skills
- Knowledge ofall clerical and administrative processes
- Effective time management & ability to work to tight deadlines
- Ability to carryout the role with minimum supervision.
- Effective team working and ability to cover for colleagues in their absence.
- Ability to work with staff of all levels in a positive, helpful, and constructive manner.
- Ability to cope with change
About us
NHS Lincolnshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Lincolnshire delivering the commitments set out in the NHS Long Term Plan.
As a strategic commissioner we are responsible for meeting the needs of our population through commissioning high quality services. We seek to improve patient experience and are committed at looking at innovative ways we can improve care and offer more choice. Patients are at the heart of everything we do and it's important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally.
The Referral Facilitation Service forms part of the Elective Care Hub which is responsible for navigating patients and providing choice in their journey between presenting to their GP and them requiring specialist consultation and/or treatment.
Details
Date posted
06 December 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year per annum or pro rata per annum
Contract
Permanent
Working pattern
Full-time
Reference number
116-6824787
Job locations
Welton House
Lime Kiln Way
Lincoln
LN2 4WH
Employer details
Employer name
NHS Lincolnshire Integrated Care Board
Address
Welton House
Lime Kiln Way
Lincoln
LN2 4WH
Employer's website
https://lincolnshire.icb.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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