Job summary
The aim of our System Co-ordination Centre (SCCs) will be to ensure the safest, highest quality of care possible for the entire population across every area by balancing the clinical risk within and across all acute, community, mental health, primary care and social care services. Led by senior clinicians and operational leaders, our SCCs will ensure a consistent and collective approach to managing system demand and capacity as well as mitigation of risks. SCCs will lead and facilitate collaboration through senior system level operational leadership and will deliver:
Visibility of operational pressures and risk across providers and system partners
Concerted action across the ICS on key systemic and emergent issues impacting patient flow, ambulance handover delays and other performance, clinical and operational challenges
Dynamic responses to emerging challenges and mutual aid
Efficient flows of information.
We utilise the SHREWD system which provides visibility of key urgent care metrics and will form the digital cockpit of information to help us navigate our way through winter and beyond.
The SCC will operate 7 days a week, 365 days a year 8am - 8pm and will connect with the ICB on call functions and wok closely with our ICB Single Point of Contact.
Main duties of the job
The SCC Duty Managers (Band 7) will be the daily lead for operations across the ICB and will be responsible for ongoing monitoring of SHREWD, chairing regular system calls, liaison across partners and escalation of risks to duty managers or in the out of hours period to the ICB Tactical on Call. Hours of work will be 8am - 8pm, worked as a 12-hour shift, with a rota across 7 day working.
This role needs skills in organisation, problem solving, co-ordination and relationship building and management are essential.
About us
The ICB is part of a wider Lincolnshire Integrated Care System which has four key objectives.
1. Improve outcomes in population health and healthcare.
2. Tackle inequalities in outcomes, experience and access.
3. Enhance productivity and value for money.
4. Help the NHS support broader social and economic development.
Job description
Job responsibilities
The post holder will:
Be responsible for monitoring key operational, clinical and quality metrics via a range of dashboards to swiftly identify deterioration in UEC performance across the system and escalate where required.
Work with the Operational Improvement Manager and Clinical Improvement Manager and Associate Commanders to implement all national and local guidance and ensuring system assurance is established through clear actions and pre-set targets.
Support the wider urgent care team to delivery against national and local priorities as set out in the NHSE policy to improve and transform urgent and emergency care for the population of Lincolnshire, driving better outcomes, improved operational performance and value or money in planning and commissioning.
Be required to work five days across the seven day period, 8am until 8pm including weekends and bank holidays.
Work closely with the Clinical Improvement Manager, Operational Improvement Manager, Duty Head of SCC, Deputy Director for System Delivery and on call commanders to balance risk across the system in times of escalation.
Job description
Job responsibilities
The post holder will:
Be responsible for monitoring key operational, clinical and quality metrics via a range of dashboards to swiftly identify deterioration in UEC performance across the system and escalate where required.
Work with the Operational Improvement Manager and Clinical Improvement Manager and Associate Commanders to implement all national and local guidance and ensuring system assurance is established through clear actions and pre-set targets.
Support the wider urgent care team to delivery against national and local priorities as set out in the NHSE policy to improve and transform urgent and emergency care for the population of Lincolnshire, driving better outcomes, improved operational performance and value or money in planning and commissioning.
Be required to work five days across the seven day period, 8am until 8pm including weekends and bank holidays.
Work closely with the Clinical Improvement Manager, Operational Improvement Manager, Duty Head of SCC, Deputy Director for System Delivery and on call commanders to balance risk across the system in times of escalation.
Person Specification
Essential/Desirable
Essential
- Relevant qualifications or equivalent experience to Master's level within the Health & Social Care Sector
- Operational experience within the NHS or social at senior level
- Experience of working with a range of stakeholders
- Understanding of the public sector
- Experience of working collaboratively across organisational and administrative boundaries
- Experience of managing risk
- Understanding of relationship between health, NHSE, DoH, providers and commissioning organisations
- Knowlede of current pressures in system flow and the government targets/requirements to improve
- Proven presentation skills, experience of training design and delivery
- Excellent verbal and written communication skills, must be able to negotiate on difficult and controversial issues including performance and change
- Excellent planning and organisationak skills
- Awareness of equality and valuing diversity principles Understanding of Confidentiality and Data Protection Act
- Ability to achieve goals with deadlines
- Resilience, coping with adversity and ambiguity and acceptance of contrstructive criticism
- Ability to work on own initiative and organise workload allocating work as necessary
- Establish, drive and the ability to cope in challenging situations
- Ability to work with individuals at all levels of the organisation, stakeholders and members of the public
- Adaptability, flexibility and ability to cope with uncertainty and change
- Ability to travel between sites across Lincolnshire, regionally and nationally.
- Ability to work flexxibly. May require some out of hours within agreed framework
Desirable
- Project Manangement Qualification
- Experience of working in urgent care
- Experience of SHREWD and Ambulance CAD systems
Person Specification
Essential/Desirable
Essential
- Relevant qualifications or equivalent experience to Master's level within the Health & Social Care Sector
- Operational experience within the NHS or social at senior level
- Experience of working with a range of stakeholders
- Understanding of the public sector
- Experience of working collaboratively across organisational and administrative boundaries
- Experience of managing risk
- Understanding of relationship between health, NHSE, DoH, providers and commissioning organisations
- Knowlede of current pressures in system flow and the government targets/requirements to improve
- Proven presentation skills, experience of training design and delivery
- Excellent verbal and written communication skills, must be able to negotiate on difficult and controversial issues including performance and change
- Excellent planning and organisationak skills
- Awareness of equality and valuing diversity principles Understanding of Confidentiality and Data Protection Act
- Ability to achieve goals with deadlines
- Resilience, coping with adversity and ambiguity and acceptance of contrstructive criticism
- Ability to work on own initiative and organise workload allocating work as necessary
- Establish, drive and the ability to cope in challenging situations
- Ability to work with individuals at all levels of the organisation, stakeholders and members of the public
- Adaptability, flexibility and ability to cope with uncertainty and change
- Ability to travel between sites across Lincolnshire, regionally and nationally.
- Ability to work flexxibly. May require some out of hours within agreed framework
Desirable
- Project Manangement Qualification
- Experience of working in urgent care
- Experience of SHREWD and Ambulance CAD systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
