Job summary
The post holder will work as a member of the NHS Lincolnshire Integrated Care Board Continuing Healthcare Team.
The post holder will support the CHC Business and Clinical heads of service in discharging their responsibility to provide assurance to all stakeholders that the CHC service are delivering a high quality, effective, person centred and value for money service.
The post holder will support the CHC team in the implementation of quality improvement and assurance programmes and will ensure that quality and performances of both internal and commissioned services through CHC are monitored effectively, enhancing the patient experience
The post holder will be required to develop and maintain effective communications with a range of people including clinicians in health and social care settings, LICB managers and directors, private providers, charities and commissioning support services, on complex matters in relation to quality and performance.
The role will support the delivery of the LICBs statutory obligations in respect of CHC delivery, as well as supporting Lincolnshire's Personal Health Budget programme and leading the delivery of the QIPP programme
The post holder will support the provision of effective quality work programmes, to enable Lincolnshire ICB to meet its statutory responsibilities
Main duties of the job
The post holder is responsible for implementing, undertaking and monitoring a range of quality and governance processes. This includes, but is not limited to:
- Supporting the quality monitoring of care providers including care homes and domiciliary providers, responsible for completing quality visits and reporting findings to the quality lead
- Responsible for continuing healthcare eligibility and care package sign off up to matrix authorisation level, ensuring package meets the needs of the person and offers value for money.
- Supports the authorisation of fast-track funding within the 2-hour time frame
- Supports the internal audit of CHC assessment documentation including PHB
- Undertaking CHC training for internal and external staff and stakeholders
- Responsible for completing retrospective reviews including completing needs portrayal documents, DSTs, meetings with the individuals and their family
- Attends the CHC eligibility panel as a panel member
- Conducts Local resolution meetings following Disputes
- Supports Patient experience surveys & feedback
- Where appropriate, support development of documentation, policies & procedures
- Supporting the development of the monthly quality report
- Supports freedom of information requests and subject access requests
- Undertake DSTs and reviews if required, and to ensure clinical CHC knowledge is maintained
- Adopt a matrix team working style working closely with CHC's and ICBs other key functions and teams
About us
NHS Lincolnshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Lincolnshire delivering the commitments set out in the NHS Long Term Plan.
As a strategic commissioner we are responsible for meeting the needs of our population through commissioning high quality services. We seek to improve patient experience and are committed at looking at innovative ways we can improve care and offer more choice. Patients are at the heart of everything we do and it's important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally.
In conjunction, with patient experience and the growing demands of our population; we are facing increasing financial challenge. We are required to reduce expenditure to sustainable levels (in alignment to the ICS 5 year strategic plan) which broadly fall into three types of scheme; system wide transformation, system wide efficiency, ICB only efficiency.
The ICB will promote good governance and proper stewardship of public resources in pursuance of its goals and in meeting its statutory duties. Good corporate governance arrangements are critical to achieving the ICB's objectives and financial sustainability.
Job description
Job responsibilities
Analytical and judgment skills
- Good working knowledge of specialist subject, analysis and interpretation of government legislation, ICB Policy etc.
- Theoretical and practical knowledge of a range of work practices and procedures e.g. eligibility sign-off, quality assurance tools, risk management, information governance etc.
Communication and relationship skills
- Excellent report writing and presentational skills with an ability to summarise and communicate highly complex data to a wide variety of audiences
- Ability to use negotiation and influencing skills to facilitate service redesign
- Presents highly complex information in a clear, convincing way to a range of audiences from experienced clinicians and managers to members of the public
- Communicates effectively across complex, distributed organisations ensuring key messages and priorities are conveyed effectively
- Excellent understanding of CHC
- An understanding of quality monitoring
- Act as a reference point for queries and information
- Develop positive relationships with colleagues to provide support
- Advanced verbal and non-verbal skills in order to be able to communicate and liaise effectively with a wide range of public and service users
Planning and organisation skills
- Ability to plan and prioritise own workload and to meet conflicting deadlines
- Organising work flows to meet demand.
- Plan and organise a number of meetings and case conferences
Physical skills
- Light physical effort-keyboard input and driving required
Direct/Indirect patient care
- Elements of this role will require direct involvement with individuals and their representatives, via telephone or on-line platforms, and face to face
- Support individuals and their representatives to contribute to and be confident in the CHC process by encouraging their participation in a transparent and equitable process.
- Demonstrates ability to complete documentation or enter data accurately, consistently and in a timely manner
- Ensures credible evidence is documented fully to support decision making and later review of the case through audit and/or independent review
- The post requires skills of evaluating care. Accuracy is important. Good observational skills are essential
Policy and Service Development
- Support the development and implementation of a range of policy and service developments that meets the needs of Lincolnshire in relation to the CHC service
- Required to analyse, interpret, and communicate complex national directives into processes, policies and presentations for application.
- Quality monitor services commissioned by the continuing health service
- Monitor and analyse the patent experience
Job description
Job responsibilities
Analytical and judgment skills
- Good working knowledge of specialist subject, analysis and interpretation of government legislation, ICB Policy etc.
- Theoretical and practical knowledge of a range of work practices and procedures e.g. eligibility sign-off, quality assurance tools, risk management, information governance etc.
Communication and relationship skills
- Excellent report writing and presentational skills with an ability to summarise and communicate highly complex data to a wide variety of audiences
- Ability to use negotiation and influencing skills to facilitate service redesign
- Presents highly complex information in a clear, convincing way to a range of audiences from experienced clinicians and managers to members of the public
- Communicates effectively across complex, distributed organisations ensuring key messages and priorities are conveyed effectively
- Excellent understanding of CHC
- An understanding of quality monitoring
- Act as a reference point for queries and information
- Develop positive relationships with colleagues to provide support
- Advanced verbal and non-verbal skills in order to be able to communicate and liaise effectively with a wide range of public and service users
Planning and organisation skills
- Ability to plan and prioritise own workload and to meet conflicting deadlines
- Organising work flows to meet demand.
- Plan and organise a number of meetings and case conferences
Physical skills
- Light physical effort-keyboard input and driving required
Direct/Indirect patient care
- Elements of this role will require direct involvement with individuals and their representatives, via telephone or on-line platforms, and face to face
- Support individuals and their representatives to contribute to and be confident in the CHC process by encouraging their participation in a transparent and equitable process.
- Demonstrates ability to complete documentation or enter data accurately, consistently and in a timely manner
- Ensures credible evidence is documented fully to support decision making and later review of the case through audit and/or independent review
- The post requires skills of evaluating care. Accuracy is important. Good observational skills are essential
Policy and Service Development
- Support the development and implementation of a range of policy and service developments that meets the needs of Lincolnshire in relation to the CHC service
- Required to analyse, interpret, and communicate complex national directives into processes, policies and presentations for application.
- Quality monitor services commissioned by the continuing health service
- Monitor and analyse the patent experience
Person Specification
Application form
Essential
- Qualification at degree level or equivalent experience or competencies Evidence of a extensive knowledge of CHC policy and processes whether through formal qualification or equivalent experience Clinical Qualification Evidence of ongoing CPD / learning
- oReport writing oDemonstrable experience of effective team management oCHC clinical experience
- oGood working knowledge of CHC processes and procedures is essential oProduction of high quality reports oAble to understand and work within complexity and translate it into understandable knowledge oExcellent inter-personal skills able to communicate complex information effectively across all disciplines and at all levels with tact and diplomacy. oAn effective and supportive team player able to work independently where circumstances dictate oNumerate oDeveloped presentation skills oExcellent keyboard skills and good working knowledge of MS software packages oUnderstanding of the National Framework for Continuing HealthCare
- oAwareness of equality and valuing diversity principles Understanding of Confidentiality and Data Protection Act
- Highly proficient writing and numeracy skills oAttention to detail and accuracy oAbility to present information clearly and logically oAbility to interact well with colleagues at all levels within the ICB and external organisations oA high level of communication skills will be required including highly developed interpersonal, negotiation, influencing and conflict management skills
Desirable
- Management Qualification
- Experience of eligibility and package authorisation Good working knowledge of broadcare
Person Specification
Application form
Essential
- Qualification at degree level or equivalent experience or competencies Evidence of a extensive knowledge of CHC policy and processes whether through formal qualification or equivalent experience Clinical Qualification Evidence of ongoing CPD / learning
- oReport writing oDemonstrable experience of effective team management oCHC clinical experience
- oGood working knowledge of CHC processes and procedures is essential oProduction of high quality reports oAble to understand and work within complexity and translate it into understandable knowledge oExcellent inter-personal skills able to communicate complex information effectively across all disciplines and at all levels with tact and diplomacy. oAn effective and supportive team player able to work independently where circumstances dictate oNumerate oDeveloped presentation skills oExcellent keyboard skills and good working knowledge of MS software packages oUnderstanding of the National Framework for Continuing HealthCare
- oAwareness of equality and valuing diversity principles Understanding of Confidentiality and Data Protection Act
- Highly proficient writing and numeracy skills oAttention to detail and accuracy oAbility to present information clearly and logically oAbility to interact well with colleagues at all levels within the ICB and external organisations oA high level of communication skills will be required including highly developed interpersonal, negotiation, influencing and conflict management skills
Desirable
- Management Qualification
- Experience of eligibility and package authorisation Good working knowledge of broadcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
