Job summary
NHS Lincolnshire ICB is seeking an experienced and enthusiastic Continuing Healthcare (CHC) Quality and DOLS Lead to join the CHC Quality Team.
By joining us you will play a key part in delivering an ambitious CHC development programme for Lincolnshire which aligns to the National Framework, Personalisation Agenda, NHSE's Strategic Improvement Programme and the Integrated Community Care model.
As CHC Quality and DOLS Lead, you will be responsible for delivering key quality functions for CHC
As a key member of the CHC quality team, the post holders will report directly to the Deputy Head of CHC Clinical Service and will work closely with members of the CHC Clinical, Business and Finance Teams and the ICB's Quality colleagues.
The successful candidate will have excellent interpersonal and communication skills, with significant proven experience of working within a quality environment. The successful candidate will need to be an enthusiastic team player, demonstrate the ability to work under pressure and build positive strategic and operational relationships with a range of key stakeholders.
In order to work effectively, you will be educated to degree level or equivalent experience and have a current clinical professional registration. You will be skilled at managing competing priorities and deadlines. You will be organized, forward thinking, self-motivated and enthusiastic with the ability to work collaboratively within multi-disciplinary teams and other external parties.
Main duties of the job
The post holder will support the CHC Business and Clinical heads of service in discharging their responsibility to provide assurance to all stakeholders that the CHC service are delivering a high quality, effective, person centred and value for money service.
The post holder will support the CHC team in the implementation of quality improvement and assurance programmes and will ensure that quality and performances of both internal and commissioned services through CHC are monitored effectively, enhancing the patient experience, ensuring the CHC team are completing their statutory duties in relation to Deprivation of Liberty Safeguards (DoLs).
The post holder will be required to develop and maintain effective communications with a range of people including clinicians in health and social care settings, ICB managers and directors, private providers, charities, and commissioning support services, on complex matters in relation to quality and performance.
The post holder will Line manage a team of continuing healthcare quality managers
The post holder will work collaboratively and closely with the ICBs Safeguarding team
About us
NHS Lincolnshire Integrated Care Board (ICB) is a new statutory organisation bringing the NHS together locally to improve population health and establish shared strategic priorities within the NHS.
The ICB is part of a wider Lincolnshire Integrated Care System which has four key objectives:
- Improve outcomes in population health and healthcare.
- Tackle inequalities in outcomes, experience and access.
- Enhance productivity and value for money.
- Help the NHS support broader social and economic development.
By working together with the ICB, the wider system will deliver its agreed vision of 'Better Lives for the people of Lincolnshire'. Lincolnshire ICB will use its resources and powers to achieve demonstrable progress on these aims, collaborating to tackle complex challenges including:
- Improving the health of children and young people.
- Supporting people to stay well and independent.
- Acting sooner to help those with preventable conditions.
- Supporting those with long-term conditions or mental health issues.
- Caring for those with multiple needs as populations age.
Getting the best from collective resources so people get care as quickly as possible
Job description
Job responsibilities
- Contribute to performance improvement, taking a lead for identified areas where agreed, and overall day to day management of the quality clinical team performance
- To lead on the delegation of workload within the quality team.
- To ensure that you and the clinical team always adhere to the relevant National Framework and guidance, NMC Code of Professional Conduct and work within established policies, procedures, protocols, and systems ensuring quality standards and performance as directed.
- To ensure that services are delivered to maximise patient safety.
- To deputise for the Deputy Head of CHC Clinical Service as required
- Lead on the quality monitoring of care providers including care homes and domiciliary providers
- Responsible for continuing healthcare eligibility and care package sign off up to matrix authorisation level, ensuring package meets the needs of the person and offers value for money
- Ensures the authorisation of fast-track funding within the 2-hour time frame
- To Lead on investigations, into an individuals eligibility for NHS Continuing Healthcare following an individual challenge or dispute. Including retrospective disputes
- Supports the internal audit of CHC assessment documentation including PHB
- Lead on CHC training for internal and external staff and stakeholders
- Supports Patient experience surveys & feedback
- Support development of documentation, policies & procedures
- Supporting the development of the monthly quality report
- Supports freedom of information requests and subject access requests
- Ensure that all complaints, comments, and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating as appropriate.
- Lead of ensuring the CHC are compliant and delivering in the duties relating to DoLs and LPS
- Support complex mental capacity assessments and best interest meetings
- Represent CHC in key quality meetings including but not exhaustive Service quality review, quality in care homes and quality contract meeting
- Ensure any requests from the ICB safeguarding team are responded to including but not exhaustive funding checks and joint visits
- Work collaboratively across the system to ensure when needed the care home variation procedure is implemented
- Undertake DSTs and reviews if required, and to ensure clinical CHC knowledge is maintained
- Contribute to co-ordinate and implement proposals for service redesign and improvement in relation to the care and CHC system
- Provide coordination of and participate in relevant internal and external working groups.
- Support the management of a risk and issues tracking mechanism and its proactive resolution and escalation processes.
- Manage staff, undertaking appraisals and ensuring that appropriate training is delivered to staff, including mandatory training
- To progress any disciplinary or capability issues, as necessary.
- Ensure timely and accurate information analysis and reporting to management on agreed areas of work.
- Work with members of the team to investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions.
- To comply with GDPR 2018 and Code of Practice on confidentiality and data protection.
- To participate in ongoing professional development and clinical supervision in line with NMC guidelines and ensure that the clinical team are supported in the process.
- To ensure revalidation of own professional registration is maintained, and to support those you line manage to ensure their professional registration is maintained
- To act on initiative for effective service delivery
- To actively support the Continuing Healthcare department in working towards the teams goals and objectives.
- Required to maintain constructive relationships with a broad range of internal and external stakeholders.
- To work closely with all care providers involved in delivering the service
- Provides relevant and timely specialist advice and guidance on functional and information matters relating to the service
- To provide accurate and legible recording of information.
- To ensure that communication always remains professional and appropriate.
- Deliver against objectives, achieving quality outcomes, prioritising own workload, and working to tight deadlines.
- Support training and induction of new staff
- Undertake research and development as directed.
- The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation
- Take responsibility for requesting health suspensions and lifting them on behalf of the ICB when requested by the ICB
- The post holder will carry out any other duties as may reasonably be required by the clinical or business manager
Job description
Job responsibilities
- Contribute to performance improvement, taking a lead for identified areas where agreed, and overall day to day management of the quality clinical team performance
- To lead on the delegation of workload within the quality team.
- To ensure that you and the clinical team always adhere to the relevant National Framework and guidance, NMC Code of Professional Conduct and work within established policies, procedures, protocols, and systems ensuring quality standards and performance as directed.
- To ensure that services are delivered to maximise patient safety.
- To deputise for the Deputy Head of CHC Clinical Service as required
- Lead on the quality monitoring of care providers including care homes and domiciliary providers
- Responsible for continuing healthcare eligibility and care package sign off up to matrix authorisation level, ensuring package meets the needs of the person and offers value for money
- Ensures the authorisation of fast-track funding within the 2-hour time frame
- To Lead on investigations, into an individuals eligibility for NHS Continuing Healthcare following an individual challenge or dispute. Including retrospective disputes
- Supports the internal audit of CHC assessment documentation including PHB
- Lead on CHC training for internal and external staff and stakeholders
- Supports Patient experience surveys & feedback
- Support development of documentation, policies & procedures
- Supporting the development of the monthly quality report
- Supports freedom of information requests and subject access requests
- Ensure that all complaints, comments, and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating as appropriate.
- Lead of ensuring the CHC are compliant and delivering in the duties relating to DoLs and LPS
- Support complex mental capacity assessments and best interest meetings
- Represent CHC in key quality meetings including but not exhaustive Service quality review, quality in care homes and quality contract meeting
- Ensure any requests from the ICB safeguarding team are responded to including but not exhaustive funding checks and joint visits
- Work collaboratively across the system to ensure when needed the care home variation procedure is implemented
- Undertake DSTs and reviews if required, and to ensure clinical CHC knowledge is maintained
- Contribute to co-ordinate and implement proposals for service redesign and improvement in relation to the care and CHC system
- Provide coordination of and participate in relevant internal and external working groups.
- Support the management of a risk and issues tracking mechanism and its proactive resolution and escalation processes.
- Manage staff, undertaking appraisals and ensuring that appropriate training is delivered to staff, including mandatory training
- To progress any disciplinary or capability issues, as necessary.
- Ensure timely and accurate information analysis and reporting to management on agreed areas of work.
- Work with members of the team to investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions.
- To comply with GDPR 2018 and Code of Practice on confidentiality and data protection.
- To participate in ongoing professional development and clinical supervision in line with NMC guidelines and ensure that the clinical team are supported in the process.
- To ensure revalidation of own professional registration is maintained, and to support those you line manage to ensure their professional registration is maintained
- To act on initiative for effective service delivery
- To actively support the Continuing Healthcare department in working towards the teams goals and objectives.
- Required to maintain constructive relationships with a broad range of internal and external stakeholders.
- To work closely with all care providers involved in delivering the service
- Provides relevant and timely specialist advice and guidance on functional and information matters relating to the service
- To provide accurate and legible recording of information.
- To ensure that communication always remains professional and appropriate.
- Deliver against objectives, achieving quality outcomes, prioritising own workload, and working to tight deadlines.
- Support training and induction of new staff
- Undertake research and development as directed.
- The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation
- Take responsibility for requesting health suspensions and lifting them on behalf of the ICB when requested by the ICB
- The post holder will carry out any other duties as may reasonably be required by the clinical or business manager
Person Specification
Qualifications
Essential
- oEducated to a minimum of degree level within health care or social care or equivalent experience or competencies oCurrent registration with professional body - NMC or BASW oEvidence of specialist knowledge and expertise and experience in continuing health care
Desirable
- oTeaching qualification oLeadership qualification
equality and diversity
Essential
- oAwareness of equality and valuing diversity principles
- oThe promotion of equality of opportunity and good working relations (providing practical leadership)
previous expirence
Essential
- oEvidence of teaching/mentorship/ line management
- oUnderstanding of the public sector
- oDemonstrated experience in a Healthcare environment
Desirable
- Evidence of continued professional development
- Experience of managing risks and reporting
Knowledge, skills and Aptitudes
Essential
- oAbility to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
- oAware of Caldicott principle and information governance
- oKnowledge of safeguarding process and responsibilities
- oAble to demonstrate knowledge base around MCA and consent issues
- oEffective verbal and written communication skills
- oExcellent CHC knowledge
- oNegotiation and conflict management skills and the ability to influence in formal settings
- oDemonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- oAbility to analyse very complex issues where material is conflicting and drawn from multiple sources.
- oUnderstanding of Confidentiality and GDPR 2018
Person Specification
Qualifications
Essential
- oEducated to a minimum of degree level within health care or social care or equivalent experience or competencies oCurrent registration with professional body - NMC or BASW oEvidence of specialist knowledge and expertise and experience in continuing health care
Desirable
- oTeaching qualification oLeadership qualification
equality and diversity
Essential
- oAwareness of equality and valuing diversity principles
- oThe promotion of equality of opportunity and good working relations (providing practical leadership)
previous expirence
Essential
- oEvidence of teaching/mentorship/ line management
- oUnderstanding of the public sector
- oDemonstrated experience in a Healthcare environment
Desirable
- Evidence of continued professional development
- Experience of managing risks and reporting
Knowledge, skills and Aptitudes
Essential
- oAbility to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
- oAware of Caldicott principle and information governance
- oKnowledge of safeguarding process and responsibilities
- oAble to demonstrate knowledge base around MCA and consent issues
- oEffective verbal and written communication skills
- oExcellent CHC knowledge
- oNegotiation and conflict management skills and the ability to influence in formal settings
- oDemonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- oAbility to analyse very complex issues where material is conflicting and drawn from multiple sources.
- oUnderstanding of Confidentiality and GDPR 2018
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
