Job summary
The role will support the delivery of effective operational management across 2 high profile, mandated functions of our UEC team. The individual will lead the daily operational function of the System Co-Ordination Centre, which is operational 7 days a week 8am until 6pm and our EPRR function which also supports our out of hours on call function for the ICB.
This role will:
work collaboratively with system partners across acute, primary care, community, local authorities, mental health in order to support the daily operational management of the system pressures.
monitor key operational, clinical and quality metrics to swiftly identify a deterioration in UEC performance across the system and escalate where required.
Ensuring system assurance is established through clear actions and clear targets.
Ensuring patient safety and wellbeing is considered at all times of increased system pressure.
Provide daily strategic and tactical advice in terms of the SCC and EPRR operational function.
Develop the integrated function of the SCC and EPRR teams across 7 days.
Maintain and delegate a programme of work for the SCC and EPRR teams.
This vacancy is restricted to applicants from the Nottingham and Nottinghamshire system. Candidates that do not meet this criteria will be rejected at shortlisting.
Main duties of the job
The postholder will have a varied portfolio across the functions including:
To chair the system calls supporting the identification, resolution and embedding improvements across system partners.
The postholder will respond to system pressures an escalations working to proactively manage patient flow across the system.
Facilitate strategic discussions based on OPEL levels to determine real time decisions and actions for system partners to effect rapid impact.
To ensure appropriate governance across the SCC and EPRR teams including the appropriate systems and processes to document risks, escalations and actions taken in line with agreed processes to manage risk across the system.
Ensure a smooth transition through decision making processes to manage provider expectations and daily system risks and escalations.
Devise, manage and update policies and procedures ensuring the adoption of best practice methodology, rules, standards and thresholds across both SCC and EPRR.
Disseminate best practice across ICB and provider teams in relation to both the SCC and EPRR functions by engaging with key stakeholders.
Provide line management duties in conjunction with the Head of SCC and EPRR.
Provide leadership and co-ordination to the assignment of operational tasks including working with the team to ensure strong and consistent cover is in place across 7 days.
About us
NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Nottingham and Nottinghamshire. We were formed with the intention to improve population health and collaborate with local partners (NHS, Local Authority and Third Sector) to deliver high quality health and social care provision to our local population.
We have accountability for the system delivery of the ICS' priorities such as improving outcomes in population health and healthcare, tackling inequalities in outcomes, experience, and access, enhancing productivity and value for money, and helping the NHS support broader social and economic development.
We seek to improve the patient experience and are committed at looking at innovative ways we can improve care and offer access and choice to our patients. Patients are at the heart of everything we do and it's important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally. In conjunction, with patient experience and the growing demands of our population; we are facing significant financial challenge. We are required to reduce expenditure to sustainable levels (ICS 5-year strategic plan).
The ambitions are great, but so are the opportunities to be part of our new and evolving organisation, to make positive impactful change to the health and social care agenda across Nottingham and Nottinghamshire.
Job description
Job responsibilities
3.1 Operational
Lead and manage the team with a direct reporting line to the Head of SCC and EPRR
To maintain robust relationships with NHSE, ensuring that there is a robust and effective process for both the implementation of the SCC technical specification, core standards and ongoing reporting and facilitation on key priority areas.
Presenting complex information on all aspects of operational resilience and emergency planning in a clear, understandable, and audience-appropriate manner to senior management and board level groups.
Maintain robust reporting structures to the ICB Committees and Board as per statutory responsibilities.
To support the development of a core team working across 7 days including relevant escalations, processes and reporting lines are in place.
Supporting all teams across the ICB to understand and hold relevant responsibility in relation to both the SCC and EPRR function.
To maintain close working and effective relationships with key external stakeholders
To work closely with senior managers to ensure directorate level responsibilities are maintained.
To represent the ICB at senior level meetings.
3.2 Planning, Training and Exercising
Support the senior leadership of the ICB in the identification, mitigation, and management of EPRR risk including preparedness to respond to major and critical incidents and business continuity risks affecting the ICB.
Research and develop programmes to contribute to the advancement of emergency planning and a health context, and act as a source of expertise and professional point of contact on Emergency Planning and Business continuity for the system.
Work closely with system partners and across teams to ensure plans, policies and action cards are current and relevant to the responsibilities across the system.
Lead on the implementation and provision of training to meet the needs of the ICB whilst also ensuring that the system has relevant training.
Deputise for the Head of SCC and EPRR where necessary.
3.3 People Management
- Forge close positive working relationships internal and external to the ICB, at all levels.
- Support the development of the EPRR and SCC function, building a collaborative working environment and an innovative culture across a 7 day service.
- Line management of duty commanders, manager, officers and administration to manage, motivate, inspire and develop team members in agreement with the Head of SCC and EPRR.
- Managing third parties (such as consultants/interims) to ensure deliverables are met in a timely manner and within budget.
Job description
Job responsibilities
3.1 Operational
Lead and manage the team with a direct reporting line to the Head of SCC and EPRR
To maintain robust relationships with NHSE, ensuring that there is a robust and effective process for both the implementation of the SCC technical specification, core standards and ongoing reporting and facilitation on key priority areas.
Presenting complex information on all aspects of operational resilience and emergency planning in a clear, understandable, and audience-appropriate manner to senior management and board level groups.
Maintain robust reporting structures to the ICB Committees and Board as per statutory responsibilities.
To support the development of a core team working across 7 days including relevant escalations, processes and reporting lines are in place.
Supporting all teams across the ICB to understand and hold relevant responsibility in relation to both the SCC and EPRR function.
To maintain close working and effective relationships with key external stakeholders
To work closely with senior managers to ensure directorate level responsibilities are maintained.
To represent the ICB at senior level meetings.
3.2 Planning, Training and Exercising
Support the senior leadership of the ICB in the identification, mitigation, and management of EPRR risk including preparedness to respond to major and critical incidents and business continuity risks affecting the ICB.
Research and develop programmes to contribute to the advancement of emergency planning and a health context, and act as a source of expertise and professional point of contact on Emergency Planning and Business continuity for the system.
Work closely with system partners and across teams to ensure plans, policies and action cards are current and relevant to the responsibilities across the system.
Lead on the implementation and provision of training to meet the needs of the ICB whilst also ensuring that the system has relevant training.
Deputise for the Head of SCC and EPRR where necessary.
3.3 People Management
- Forge close positive working relationships internal and external to the ICB, at all levels.
- Support the development of the EPRR and SCC function, building a collaborative working environment and an innovative culture across a 7 day service.
- Line management of duty commanders, manager, officers and administration to manage, motivate, inspire and develop team members in agreement with the Head of SCC and EPRR.
- Managing third parties (such as consultants/interims) to ensure deliverables are met in a timely manner and within budget.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in a specialist area
- Experience in EPRR and/or SCC/UEC operational delivery.
- Experience of delivering against competing priorities and deadlines while also directing the work of teams/individuals.
- Making real time judgements based on highly complex system flow situations with multiple factors to consider
- Able to negotiate on very difficult and complex issues,
- Strategic thinking - ability to anticipate and resolve problems before they arise.
Desirable
- Detailed understanding of the ICB, system, provider collaborative, provider and Place arrangements
Communication Skills
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Able to represent the ICB in relation to both SCC and EPRR at a local, regional and possibly national level.
- Able to assimilate complex information and present across a wide range of stakeholders, including at times in highly pressurised environments.
- Able to communicate confidently internally and externally to the NHS.
Analytical
Essential
- Problem solving skills and ability to respond to sudden unexpected demands.
- Ability to analyse complex facts and situations as part of horizon scanning.
- Comfortable in leading on decisions on difficult and contentious issues where there may be a number of courses of action
- Strategic thinking - ability to understand interdependencies between complex priorities.
Planning Skills
Essential
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Demonstrable experience of delivering results through the development and management of teams to ensure success and use a range of levers in the absence of direct line management responsibility.
Management Skills
Essential
- Must be able to prioritise own work effectively and be able to direct activities of others
- Experience of managing and motivating a team and reviewing performance of the individuals.
Autonomy Freedom to Act
Essential
- To confidently represent both the SCC and EPRR functions and risk management within a wide range of forums and across stakeholders.
Physical Skills
Essential
- Working knowledge of Microsoft Office
- Able to travel and work across sites where required
Equality and Diversity
Essential
- Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.
Financial and Physical Resources
Desirable
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in a specialist area
- Experience in EPRR and/or SCC/UEC operational delivery.
- Experience of delivering against competing priorities and deadlines while also directing the work of teams/individuals.
- Making real time judgements based on highly complex system flow situations with multiple factors to consider
- Able to negotiate on very difficult and complex issues,
- Strategic thinking - ability to anticipate and resolve problems before they arise.
Desirable
- Detailed understanding of the ICB, system, provider collaborative, provider and Place arrangements
Communication Skills
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Able to represent the ICB in relation to both SCC and EPRR at a local, regional and possibly national level.
- Able to assimilate complex information and present across a wide range of stakeholders, including at times in highly pressurised environments.
- Able to communicate confidently internally and externally to the NHS.
Analytical
Essential
- Problem solving skills and ability to respond to sudden unexpected demands.
- Ability to analyse complex facts and situations as part of horizon scanning.
- Comfortable in leading on decisions on difficult and contentious issues where there may be a number of courses of action
- Strategic thinking - ability to understand interdependencies between complex priorities.
Planning Skills
Essential
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Demonstrable experience of delivering results through the development and management of teams to ensure success and use a range of levers in the absence of direct line management responsibility.
Management Skills
Essential
- Must be able to prioritise own work effectively and be able to direct activities of others
- Experience of managing and motivating a team and reviewing performance of the individuals.
Autonomy Freedom to Act
Essential
- To confidently represent both the SCC and EPRR functions and risk management within a wide range of forums and across stakeholders.
Physical Skills
Essential
- Working knowledge of Microsoft Office
- Able to travel and work across sites where required
Equality and Diversity
Essential
- Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.
Financial and Physical Resources
Desirable
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
