Job summary
Nottingham and Nottinghamshire CCG are seeking an enthusiastic and motivated administrator with experience of working within a financial environment to join their NHS Continuing Healthcare (CHC) Team, providing administrative support to the CCG.
The successful candidate will be guided by supportive, experienced team members to enrich their learning journey with CHC (Continuing Healthcare)
As an administrator you will deliver an effective and competent level of administration within the Continuing Healthcare Team, promoting good customer service and effective working relationships.
The post holder will be responsible for inputting and maintaining accuracy of data on our data systems, validating and processing of invoices and liaising with care providers in regard to invoices variations, queries and payments.
Candidates should possess good organisational and communication skills. You must be confident in completing tasks using own initiative. Good sound knowledge of all Microsoft Office packages, and data inputting skills are essential.
Attention to detail, the ability to prioritise your own workload effectively and work unsupervised is also essential. You must have a good understanding of confidentiality and data protection
Main duties of the job
This role will provide financial and administrative support to the Nottingham & Nottinghamshire Clinical Commissioning Group to enable the teams to deliver an efficient and effective service for patients. The main role will be the checking and processing of invoices ensuring the maintenance of accurate records relating to NHS funded care and payments. The role will support the planning and commissioning process for Continuing Care and Section 117 aftercare, working within the National Framework for NHS Continuing Healthcare and NHS Funded Nursing Care (FNC), local s117 after-care policies and the National Framework for Children and Young People's Continuing Care.
We are looking for someone with the following skills:
- Flexible/adaptable
- Good communication skills, verbal and written
- Excellent numeracy skills
- Attention to detail
- Team player
- Keen to deliver quality of service at all times
- Excellent IT skills
- Enthusiastic and able to work with initiative
- Analytical skills
- Good with excel spread sheets - data manipulation and interpretation skills
- Organisation is key
Ability to manage and prioritise workload to ensure achievement of deadlines
About us
The successful candidate will work within a small and friendly Continuing Healthcare team at the CCG.The work is fast paced, however the successful candidate will be guided by supportive, experienced team members to enrich their learning journey with CHC (Continuing Healthcare)
Job description
Job responsibilities
Main duties and responsibilities:
- To validate and process invoices from providers including liaison with care providers in regard to invoice variations, queries and payment
- To act as first point of contact for the team, and deal with routine and specialist enquiries from patients, their families/carers, care providers and health/social care staff in a pleasant timely manner and respecting patient confidentiality at all times, referring to others as appropriate
- Answer telephone calls, tasking messages and passing on accurately to the relevant departments/person.
- Responsible for sorting of all incoming post and ensure distribution to the relevant departments, and to ensure that all out going post is documented.
- To maintain and update patient invoice records on the continuing care database for Nottingham & Nottinghamshire CCG adults and childrens continuing care cases and section 117 after-care cases, ensuring an accurate and up to date record of expenditure.
- To have good knowledge of excel spread sheets.
- Assist the Commissioning Support Office with the processing of the quarterly recharge from the local authorities, checking each patient line matches the CHC database, resolving queries and uploading the agreed re-charge onto each patients QA record attention to detail is crucial for this task
- To assist the team with issuing of letters to patients and next of kin regarding their continuing care status.
- To assist the team with the issuing of individual patient agreements and letters confirming the funding arrangements.
- Inputting into, monitoring and printing reports from computerised systems.
- Prioritising tasks, working on both an individual and team basis to collectively achieve targets.
- Have a flexible/adaptable approach to their work in order to meet various deadlines
- To carry out any other duties as reasonably required.
Job description
Job responsibilities
Main duties and responsibilities:
- To validate and process invoices from providers including liaison with care providers in regard to invoice variations, queries and payment
- To act as first point of contact for the team, and deal with routine and specialist enquiries from patients, their families/carers, care providers and health/social care staff in a pleasant timely manner and respecting patient confidentiality at all times, referring to others as appropriate
- Answer telephone calls, tasking messages and passing on accurately to the relevant departments/person.
- Responsible for sorting of all incoming post and ensure distribution to the relevant departments, and to ensure that all out going post is documented.
- To maintain and update patient invoice records on the continuing care database for Nottingham & Nottinghamshire CCG adults and childrens continuing care cases and section 117 after-care cases, ensuring an accurate and up to date record of expenditure.
- To have good knowledge of excel spread sheets.
- Assist the Commissioning Support Office with the processing of the quarterly recharge from the local authorities, checking each patient line matches the CHC database, resolving queries and uploading the agreed re-charge onto each patients QA record attention to detail is crucial for this task
- To assist the team with issuing of letters to patients and next of kin regarding their continuing care status.
- To assist the team with the issuing of individual patient agreements and letters confirming the funding arrangements.
- Inputting into, monitoring and printing reports from computerised systems.
- Prioritising tasks, working on both an individual and team basis to collectively achieve targets.
- Have a flexible/adaptable approach to their work in order to meet various deadlines
- To carry out any other duties as reasonably required.
Person Specification
Essential
Essential
- Administrative experience in an office environment, including, use of databases, sending letters, updating and maintaining records, invoice processing, and use of excel spreadsheets
- Working knowledge of Microsoft Office including Word and Excel
- Ability to use own initiative and problem solving skills
- Clear communicator with good writing, data entry and telephone skills
- Ability to plan and organise straight forward tasks that maybe ongoing
- Able to work under pressure to tight deadlines
- Evidence of accuracy and paying attention to detail
- Understanding of data confidentiality within the context of the NHS
Desirable
- Experience of working within a health or social care environment
- Experience of supporting a finance function
- Working knowledge of using large scale databases such as SystmOne, QA, Broadcare etc
- Ability to run financial reports into excel
Person Specification
Essential
Essential
- Administrative experience in an office environment, including, use of databases, sending letters, updating and maintaining records, invoice processing, and use of excel spreadsheets
- Working knowledge of Microsoft Office including Word and Excel
- Ability to use own initiative and problem solving skills
- Clear communicator with good writing, data entry and telephone skills
- Ability to plan and organise straight forward tasks that maybe ongoing
- Able to work under pressure to tight deadlines
- Evidence of accuracy and paying attention to detail
- Understanding of data confidentiality within the context of the NHS
Desirable
- Experience of working within a health or social care environment
- Experience of supporting a finance function
- Working knowledge of using large scale databases such as SystmOne, QA, Broadcare etc
- Ability to run financial reports into excel
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
