Job summary
Working as part of the Herefordshire & Worcestershire ICB Digital, Data, Analytics & Technology Team, we are looking for an enthusiastic self-motivated Project Support Officer to join our team to provide comprehensive support to the team and our efforts to deliver key digital and technology programmes and projects across the local health system.
This role is an exciting opportunity to be part of a dynamic team committed to supporting colleagues through high quality administrative provision. The successful candidate will need to be highly motivated, flexible and multi-skilled with excellent organisational skills and the ability to communicate and work effectively within a team.
NHS Herefordshire & Worcestershire ICB recognises the value serving personnel, reservists, veterans, and military families bring to our business and would encourage people from the armed forces community to apply for our vacancies.
Main duties of the job
The postholder will be providing important administrative support to the management team, as well as tasks assigned by programme and project managers to help with the delivery of key areas of work.
Experience of range of administrative processes would be an advantage, including diary coordination, working to deadlines, meeting arrangements and minute/note taking.
Good organisational skills are imperative and the ability to multi-task and work with a variety of systems and applications efficiently. Communication skills must be professional, discreet and of a high quality, both verbally and in writing, as the role requires regular contact and discussion with colleagues at all levels.
About us
The NHS is a world-renowned institution, full of challenges & opportunities. NHS HWICB is responsible for a range of health services for our population. We are a dynamic organisation & a vibrant place to work
The digital work across the NHS is growing, with a drive to deliver innovative solutions to improve care & efficiency. We have a great team ethic, with regular online meetings & periodically face to face, to ensure everyone is informed & feels part of the team. Preferably the postholder will be based at our Hereford Office, but can be in Worcester. There will be an expectation of occasional travel to both locations as well as Kidderminster
We provide a supportive environment working with staff to provide opportunities for you to reach your full potential & to develop a rewarding career. We aim to enable our employees to achieve a positive work-life balance through a blend of collaborative workplace attendance combined with regular home working.We have a range of attractive benefits including:
- Employee Assistance programmes & access to on-line health & wellbeing support
- NHS Pension Scheme
- Opportunities to learn new skills & to develop your career
- Generous holiday entitlement, which increases in line with service. Opportunity to purchase additional leave
- Hybrid working arrangements combining a mix of office & home working expectations (50/50 split)
- Flexible working to support work-life balance
Please note we operate a 3-month probationary period for new appointments
Job description
Job responsibilities
To carry out a range of administrative duties that support the delivery of projects.
Assists the project managers in the effective planning and delivery of projects
Effectively manage delegated aspects of projects. The post holder will be responsible for overseeing delegated activities and will need to ensure that they are delivered in line with project timescales.
Undertake general clerical duties, including filing documentation and correspondence using Office 365/MS Teams/shared/confidential folders
Arrange Internal and external meetings, workshops and conferences.
Attend meetings, which may sometimes be on a different site, take and transcribe minutes, where necessary.
The post holder will be responsible for the co-ordination of diary commitments for the programme
Maximise the use of desktop technology to improve operational efficiency and office processes
To produce accurate and well presented correspondence, reports etc. Proof reading correspondence/documents to ensure correctness before submission
To deal with confidential, sensitive and complex issues in a tactful and sensitive manner
The post-holder will often be the first point of contact for senior managers, external agencies, other stakeholders, etc. This will require the post-holder to communicate effectively using a variety of methods; orally, written form and electronically with a range of people.
Job description
Job responsibilities
To carry out a range of administrative duties that support the delivery of projects.
Assists the project managers in the effective planning and delivery of projects
Effectively manage delegated aspects of projects. The post holder will be responsible for overseeing delegated activities and will need to ensure that they are delivered in line with project timescales.
Undertake general clerical duties, including filing documentation and correspondence using Office 365/MS Teams/shared/confidential folders
Arrange Internal and external meetings, workshops and conferences.
Attend meetings, which may sometimes be on a different site, take and transcribe minutes, where necessary.
The post holder will be responsible for the co-ordination of diary commitments for the programme
Maximise the use of desktop technology to improve operational efficiency and office processes
To produce accurate and well presented correspondence, reports etc. Proof reading correspondence/documents to ensure correctness before submission
To deal with confidential, sensitive and complex issues in a tactful and sensitive manner
The post-holder will often be the first point of contact for senior managers, external agencies, other stakeholders, etc. This will require the post-holder to communicate effectively using a variety of methods; orally, written form and electronically with a range of people.
Person Specification
Qualifications
Essential
- Business Administration qualification or equivalent experience
Desirable
- Project Management qualification
Experience
Essential
- Proficient in the use of Microsoft Office products (Word/Excel etc)
- Knowledge of programme and project management processes
- Well developed office management experience
Desirable
- Experience of working in NHS / Public Sector
- Digital project support
Skills, Knowledge & Competencies
Essential
- Knowledge & experience of full range of administrative services (training and/or experience)
- Ability to achieve challenging deadlines & targets
- Excellent & confident communication and interpersonal skills
Desirable
- Knowledge of NHS commissioning arrangements and current NHS policy and guidance
- Understanding of the Equality & Diversity agenda
Personal Qualities
Essential
- Adaptable and flexible approach to work
- Creative thinking to develop solutions to problems
- Committed to continuous learning and self improvement
Person Specification
Qualifications
Essential
- Business Administration qualification or equivalent experience
Desirable
- Project Management qualification
Experience
Essential
- Proficient in the use of Microsoft Office products (Word/Excel etc)
- Knowledge of programme and project management processes
- Well developed office management experience
Desirable
- Experience of working in NHS / Public Sector
- Digital project support
Skills, Knowledge & Competencies
Essential
- Knowledge & experience of full range of administrative services (training and/or experience)
- Ability to achieve challenging deadlines & targets
- Excellent & confident communication and interpersonal skills
Desirable
- Knowledge of NHS commissioning arrangements and current NHS policy and guidance
- Understanding of the Equality & Diversity agenda
Personal Qualities
Essential
- Adaptable and flexible approach to work
- Creative thinking to develop solutions to problems
- Committed to continuous learning and self improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
