Job summary
An exciting opportunity has arisen to join the Operations and Delivery Team at NHS Herefordshire and Worcestershire.As an Associate Director of Urgent Care and Patient Flow, you will provide support to the Managing Director of UEC and Chief Nursing Officer. The successful candidate will be an expert lead in UEC across Herefordshire and Worcestershire and lead on a range of quality improvement projects working in partnership with a range of external partners and providers to ensure the delivery of a high quality UEC service.
We are looking for a self-motivated, senior clinical leader who demonstrates honesty, integrity and has the ability to move between details and the bigger picture.
Main duties of the job
The post holder will have a leadership role, reporting to the Managing Director of UEC and Chief Nursing Officer and working in collaboration with all ICS partners, third party providers and service user and carers groups. They will work with the UEC partners across the ICS to inspire and motivate teams and ensure the work programme of quality improvement, quality assurance and nurse leadership in the UEC commissioned services are successfully delivered.
The post holder will support the Managing Director of UEC by contributing to the strategic planning of the UEC function within the ICB, as well as providing clinical advice within the scope of UEC to improve capacity planning and delivery.
The role is responsible for promoting and delivering a consistent approach in UEC, manage any changes in process and improvement in service delivery - working in partnership with a range of external partners and providers to ensure the delivery of a high quality UEC service. They will be interpreting national guidance and relevant organisational policy in determining both day to day work and actions, the longer-term strategic priorities in their areas of responsibility.
The post holder will be required to communicate effectively and provide highly complex information to a wide range of internal and external stakeholders. To act as a link at the respective Places to ensure a coherent approach to delivering quality, innovation and transformation in UEC services across the ICS.
About us
The NHS is a world-renowned institution and an exciting place to work, full of challenges and opportunities. Within NHS Herefordshire and Worcestershire ICB we are responsible for a range of health services for our population of over 800,000 people who live within a mix of urban and rurally dispersed communities, spanning two of the largest counties in England. We are a dynamic, forward-looking organisation, offering a vibrant place to work, set within the backdrop of some of the country's most beautiful countryside.
We provide a supportive and collaborative environment where we work with our staff to provide opportunities for you to reach your full potential and to develop a rewarding career within an exciting and evolving environment. We aim to enable our employees to achieve a positive work-life balance through a blend of collaborative workplace attendance combined with regular home working. Joining our inclusive and innovative team comes with a range of attractive benefits including:
- Employee Assistance programmes and access to a wealth of on-line health and wellbeing support
- Competitive NHS Pension Scheme
- Comprehensive opportunities to learn new skills and to develop your career within a caring and inclusive environment
- Generous holiday entitlement, which increases in line with service. There is also the opportunity to purchase additional leave.
- Flexible working patterns to support individuals work-life balance.
Job description
Job responsibilities
- As UEC Head of Quality, the post holder will use knowledge of quality care combined with robust local knowledge of health and care service working in collaboration with relevant colleagues.
- Support the delivery of national priorities and relevant national strategies at both Places.
- Ensure robust quality contract development, management and performance monitoring processes within all local contracts, including supporting local procurements.
- Develop detailed project plans fitting in line with the agreed milestones, working with commissioners and senior managers in developing plans across the network and where
- Interpret and analyse complex quality and local demographic information in relation to commissioned
- Analyse, interpret and present highly complex data to highlight issues, risks, define a range of improvement actions and recommendations to support decision making.
- Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information.
- Provide reports and recommendations to the Managing Director/ Chief Nursing Officer and/or ICB Executive Team on areas of concern and in accordance with assurances required to sustain care of the highest standards.
- Support the delivery of local CQC quality improvement plans relating to UEC by providing professional advice on the quality and effectiveness of provider improvement plans.
- Undertake quality visits to UEC services as required and provide expert advice and feedback to ensure high quality and safe provisions of service.
- Ensure that best practice is developed and delivered across H&W UEC providers including hospital discharge pathways. Challenge ways of working and persuade, motivate, and influence other senior managers to realign their practice where necessary.
- To operate in a highly political and sensitive environment.
- Oversee services commissioned within the quality framework ensuring appropriate service specifications and monitoring and review arrangements are actively applied and where necessary collaboratively commissioned with partners to enable maximum effectiveness.
- Provide professional leadership for UEC team through role modelling and membership of health economy wide forums. Influencing and negotiating quality improvements that contribute to the ICBs priorities and enable its role and function to be undertaken effectively.
- Liaise closely with peers, network with colleagues in other organisations working together to improve efficiency and information sharing.
- Show a high level of political awareness in dealing with commissioners, service users and other stakeholders
- Represent the Managing Director and other senior team members within UEC as appropriate at meetings and events
- Promote clinical engagement, education and empowerment of staff
Job description
Job responsibilities
- As UEC Head of Quality, the post holder will use knowledge of quality care combined with robust local knowledge of health and care service working in collaboration with relevant colleagues.
- Support the delivery of national priorities and relevant national strategies at both Places.
- Ensure robust quality contract development, management and performance monitoring processes within all local contracts, including supporting local procurements.
- Develop detailed project plans fitting in line with the agreed milestones, working with commissioners and senior managers in developing plans across the network and where
- Interpret and analyse complex quality and local demographic information in relation to commissioned
- Analyse, interpret and present highly complex data to highlight issues, risks, define a range of improvement actions and recommendations to support decision making.
- Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information.
- Provide reports and recommendations to the Managing Director/ Chief Nursing Officer and/or ICB Executive Team on areas of concern and in accordance with assurances required to sustain care of the highest standards.
- Support the delivery of local CQC quality improvement plans relating to UEC by providing professional advice on the quality and effectiveness of provider improvement plans.
- Undertake quality visits to UEC services as required and provide expert advice and feedback to ensure high quality and safe provisions of service.
- Ensure that best practice is developed and delivered across H&W UEC providers including hospital discharge pathways. Challenge ways of working and persuade, motivate, and influence other senior managers to realign their practice where necessary.
- To operate in a highly political and sensitive environment.
- Oversee services commissioned within the quality framework ensuring appropriate service specifications and monitoring and review arrangements are actively applied and where necessary collaboratively commissioned with partners to enable maximum effectiveness.
- Provide professional leadership for UEC team through role modelling and membership of health economy wide forums. Influencing and negotiating quality improvements that contribute to the ICBs priorities and enable its role and function to be undertaken effectively.
- Liaise closely with peers, network with colleagues in other organisations working together to improve efficiency and information sharing.
- Show a high level of political awareness in dealing with commissioners, service users and other stakeholders
- Represent the Managing Director and other senior team members within UEC as appropriate at meetings and events
- Promote clinical engagement, education and empowerment of staff
Person Specification
Qualifications & Experience
Essential
- Extensive knowledge of Urgent and Emergency Care acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
- Knowledge of clinical risk management
- Registered Nurse, midwife or Allied Health Professional with current Nursing & Midwifery Council or Health Professions Council registration
Desirable
- Experience of working and influencing at a senior level and leading a team or service environment
- Extensive experience in relevant senior leadership role in a comparable NHS Organisation
Skills, Knowledge & Competencies
Essential
- Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level
- Highly effective interpersonal and communication skills, verbal and written to meet the needs of diverse groups
- Analytical and problem-solving skills
- Evidence of planning and delivering programmes and projects and services on time.
Personal Qualities
Essential
- Demonstrates honesty, integrity and promotes organisational values
- Embrace change, viewing it as an opportunity to learn and develop
- Self-motivated
Person Specification
Qualifications & Experience
Essential
- Extensive knowledge of Urgent and Emergency Care acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
- Knowledge of clinical risk management
- Registered Nurse, midwife or Allied Health Professional with current Nursing & Midwifery Council or Health Professions Council registration
Desirable
- Experience of working and influencing at a senior level and leading a team or service environment
- Extensive experience in relevant senior leadership role in a comparable NHS Organisation
Skills, Knowledge & Competencies
Essential
- Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level
- Highly effective interpersonal and communication skills, verbal and written to meet the needs of diverse groups
- Analytical and problem-solving skills
- Evidence of planning and delivering programmes and projects and services on time.
Personal Qualities
Essential
- Demonstrates honesty, integrity and promotes organisational values
- Embrace change, viewing it as an opportunity to learn and develop
- Self-motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
