Job summary
This is a role for a Registered Nurse Learning Disability/ Mental Health or Registered Nurse with relevant LD/MH experience who is requiring a role that will enable you to practice your clinical skills whilst developing your management knowledge.
As a senior leader within our NHS Continuing Healthcare (CHC) team, the role of the Complex Case Manager is pivotal in ensuring that clinical assessments and healthcare management are executed with the highest standards of professionalism and care.
This role requires a combination of strong leadership, clinical expertise, and a proactive approach to healthcare delivery, ensuring patient care is personalised, effective, and seamlessly integrated with broader healthcare objectives.
Main duties of the job
Lead a team of Nurse Assessors to provide clinical expertise and guidance
Ensure the CHC team works effectively to maximize individual skills and performance
Ensure that patient care is effective, safe, and delivers agreed outcomes
Support the recruitment process for the CHC service
Provide managerial and clinical supervision/support for team members
Support peer review
Complete ICB mandatory training and annual personal development plan and any required CPD
Ensure team members CPD is up to date and mandatory training completed
Participate in and take responsibility for ensuring that those staff under your management are aware of and fulfil their responsibilities under all appropriate legislation and guidance such as the Mental Capacity Act, The Human Rights Act, and Safeguarding
Ensure that clinical staff are aware of any updates to relevant guidance and protocols in line with policy, case law and clinical research relevant to the case load and clinical discipline
Manage team workload and ensure completion in timely manner.
Complete quality assurance, and verification of all assessments and reviews.
Provide professional support, expertise, and input, where required to support the CHC Appeals team
Ensure compliance with ICB policies and procedures.
About us
The Coventry & Warwickshire Integrated Care System is a collaboration of NHS trusts, commissioners and local authorities working together to deliver high quality care which supports our communities to live well, stay independent and enjoy life.
There has never been a better time to join our team as we want to empower staff across our system, clinical and non-clinical, to help staff to progress and to develop their skills and expertise.
The Coventry Continuing Healthcare (CHC) team is an inclusive and compassionate service that actively supports staff who are new to Continuing Healthcare and can promise a robust and facilitative induction programme.
Job description
Job responsibilities
Leadership in Clinical Assessments:Lead a skilled team of CHC Nurse Assessors in providing clinical evaluations and guidance, ensuring the NHS Continuing Healthcare framework is applied meticulously to determine patient eligibility and care standards.
Optimisation of Team Performance:Actively manage and enhance the performance of the CHC team by nurturing individual strengths and fostering a collaborative environment to ensure high-quality patient outcomes.
Safety and Effectiveness in Patient Care:Uphold the highest standards of patient care ensuring all processes are safe, effective, and directly contribute to positive patient outcomes.
Recruitment and Team Development:Participate in the recruitment process for new CHC team members, ensuring candidates meet the high standards required. Provide ongoing 1:1 supervision and support, facilitating professional growth and development. Support the inclusive induction process for new staff ensuring positive learning experiences.
Education and Compliance:Ensure all team members are up-to-date with mandatory training and personal development plans. Lead educational initiatives that keep the team informed of the latest clinical practices and compliance requirements.
Job description
Job responsibilities
Leadership in Clinical Assessments:Lead a skilled team of CHC Nurse Assessors in providing clinical evaluations and guidance, ensuring the NHS Continuing Healthcare framework is applied meticulously to determine patient eligibility and care standards.
Optimisation of Team Performance:Actively manage and enhance the performance of the CHC team by nurturing individual strengths and fostering a collaborative environment to ensure high-quality patient outcomes.
Safety and Effectiveness in Patient Care:Uphold the highest standards of patient care ensuring all processes are safe, effective, and directly contribute to positive patient outcomes.
Recruitment and Team Development:Participate in the recruitment process for new CHC team members, ensuring candidates meet the high standards required. Provide ongoing 1:1 supervision and support, facilitating professional growth and development. Support the inclusive induction process for new staff ensuring positive learning experiences.
Education and Compliance:Ensure all team members are up-to-date with mandatory training and personal development plans. Lead educational initiatives that keep the team informed of the latest clinical practices and compliance requirements.
Person Specification
Qualifications
Essential
- Clinical Qualification - RNLD, RNMH or RN with significant LD/MH experience
Experience
Essential
- Can evidence recent professional development, preferably in long-term care
- Previous experience demonstrates experience of leading a team or others working in multi- disciplinary teams and partnership working with other statutory and voluntary agencies
- Previous experience of working in the community/outside the acute sector
- Skilled at undertaking nursing assessments
- Can work collaboratively and effectively with colleagues.
Communication Skills
Essential
- Able to manage confidential information/documentation sensitively.
- Has specific knowledge of the NHS Continuing Care Guidance and Framework
- Must be able to articulate, provide and receive highly complex, multi stranded data containing sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential audiences
Analytical Skills
Essential
- Ability to respond to sudden unexpected service demands
- Ability to analyse highly complex facts and situations and develop a range of options for direct senior management in support of decision making
- Takes decisions on difficult and contentious issues where there may be several courses of action.
- Strategic thinking - ability to anticipate and resolve problems before they arise
Person Specification
Qualifications
Essential
- Clinical Qualification - RNLD, RNMH or RN with significant LD/MH experience
Experience
Essential
- Can evidence recent professional development, preferably in long-term care
- Previous experience demonstrates experience of leading a team or others working in multi- disciplinary teams and partnership working with other statutory and voluntary agencies
- Previous experience of working in the community/outside the acute sector
- Skilled at undertaking nursing assessments
- Can work collaboratively and effectively with colleagues.
Communication Skills
Essential
- Able to manage confidential information/documentation sensitively.
- Has specific knowledge of the NHS Continuing Care Guidance and Framework
- Must be able to articulate, provide and receive highly complex, multi stranded data containing sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential audiences
Analytical Skills
Essential
- Ability to respond to sudden unexpected service demands
- Ability to analyse highly complex facts and situations and develop a range of options for direct senior management in support of decision making
- Takes decisions on difficult and contentious issues where there may be several courses of action.
- Strategic thinking - ability to anticipate and resolve problems before they arise
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
