Job summary
To oversee and deliver an effective and competent level of administration and consistently ensure a "client-focused" service which promotes good customer service and effective working relationships.
The post holder will oversee the accurate and timely inputting and maintaining of data on data systems, together with the associated correspondence, ensuring standard operating procedures are applied within the team.
Main duties of the job
- Provide specialist secretarial/administration support and advice to the team and provided day to day supervision of the administration team performance, as directed by line manager
- Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.
- Delegate work to ensure that the administration team processes are followed in an accurate and timely manner.
- Ensure standard operating procedures are applied within the team.
About us
NHS Coventry and Warwickshire ICB is responsible for planning, organising and buying NHS-funded healthcare for people in the Coventry and Warwickshire areas. Our organisation is committed to improving the lives of the wider population by investing in our workforces, collaborativeworking and aligned processes.
Benefits include:o Access to Occupational Health Serviceso Childcare Vouchers Scheme (existing members only)o Generous Holiday Entitlement which increases with Serviceo Defined Benefit Pension schemeo Employee Assistance Programme (Offers Counselling, Financial, Legal, Health and Wellbeing Services)o Flexible Working Arrangementso Long Service Reward Schemeo NHS Discounts (available online and in-store)o Occupational Maternity and Paternity Payo Occupational Sick Payo Study Leave
Job description
Job responsibilities
- To support clinical brokerage function in the setting up of care packages, as required.
- Deal with invoice queries in an efficient and timely manner, as required.
- To use Audio equipment to transcribe dictated documents, as required.
- To supervise the team and ensure that all supervision duties are carried out and recorded on the relevant systems in line with internal policies and procedures e.g. sickness reporting, appraisals, annual leave, as required and supported by the line manager.
- Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate and acting as first line of support to the team.
- To support in the development across the organisation in the personalisation agenda and to support the pathway delivery for Personal Health Budgets within NHS Continuing Health Care.
- Inputting into, monitoring and printing reports from computerised.
- Responsible for organising meetings for the department, minute taking, calendar management and planning any administrative work as required.
- Demonstrate office systems and department requirements to new starters.
- Have a flexible/adaptable approach to their work in order to meet various deadlines.
Job description
Job responsibilities
- To support clinical brokerage function in the setting up of care packages, as required.
- Deal with invoice queries in an efficient and timely manner, as required.
- To use Audio equipment to transcribe dictated documents, as required.
- To supervise the team and ensure that all supervision duties are carried out and recorded on the relevant systems in line with internal policies and procedures e.g. sickness reporting, appraisals, annual leave, as required and supported by the line manager.
- Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate and acting as first line of support to the team.
- To support in the development across the organisation in the personalisation agenda and to support the pathway delivery for Personal Health Budgets within NHS Continuing Health Care.
- Inputting into, monitoring and printing reports from computerised.
- Responsible for organising meetings for the department, minute taking, calendar management and planning any administrative work as required.
- Demonstrate office systems and department requirements to new starters.
- Have a flexible/adaptable approach to their work in order to meet various deadlines.
Person Specification
Essential
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Ability to delegate task to ensure timely and accurate delivery of service
- Demonstrable experience of working in an administrative environment and working with computerised data systems
Desirable
- Experience of working in a health care environment
- Awareness of a range of Health Services provisions
Person Specification
Essential
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Ability to delegate task to ensure timely and accurate delivery of service
- Demonstrable experience of working in an administrative environment and working with computerised data systems
Desirable
- Experience of working in a health care environment
- Awareness of a range of Health Services provisions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
