Job summary
NHS Coventry and Warwickshire Integrated Care Board is seeking an Officer to join the children's team within a Joint Commissioning Team. Reporting to the Head of the Children and Young People's Transformation Programme you will be working on a range of children's health issues, including long-term conditions, universal 0-19 services, SEND (Special Educational Needs and Disabilities) and disabilities and supporting the general work of the children's team.
This is amazing opportunity and an exciting time to join a new team and work in a strategic commissioning environment. Polite, diplomatic and confident, the post holder will forge positive working relationships both inside and outside the organisation in order to deliver the ambitions of the Board and the children's team.
The post holder will contribute to the planning, coordination and monitoring of the children's work programmes including escalating risks, issues and concerns as identified by the team, and lead on discrete pieces of work, for example, consultation and co-production with children and young people, communications, promotions and data analysis. Additionally, you will provide administrative support to the team, managing meetings and papers, minute-taking, chasing actions and updates, performance monitoring and reporting, and submitting returns.
We are seeking someone who is used to working calmly in a busy environment and who is dependable and adaptable.
Main duties of the job
- To take a population health approach to children's work, liaising with colleagues in education, housing, environment, business, leisure, etc.
- To support the development of transformation and delivery plans for children and young people, focusing on physical health and SEND agendas
- To support the coordination of the children's work programmes which includes day-to-day project management duties
- To work closely with clinical and non-clinical staff
- To collect, collate, analyse and present detailed information relating to children and young people
- To assist in the communication of information to a diverse audience including clinicians, health and social care professionals, managers, patients and public, ensuring presentation of information is adapted to audience needs
- To provide reports, written and verbal, to relevant groups
- To maintain and respond to NHSE reporting processes to ensure all requested submissions and deadlines are met.
- To provide an administrative function to support meetings, agreeing agendas with Chairs, ensuring papers are received in a timely way for appropriate circulation taking minutes, sending out papers, maintaining action logs, chasing colleagues for updates and reports
- The post holder is an ambassador for the ICB/ICS so must be able to be professional at all times
About us
Coventry & Warwickshire ICB is a new organisation, formed on 1 July 2023.
The ICB recognises that people are our biggest asset and value is created for our population by the skills, experience and expertise of the people working within our system. Ensuring that we have the right mix of skilled staff in all parts of our system will support the improvement of children's health outcomes and reduce inequalities across Coventry and Warwickshire.
Job description
Job responsibilities
The post holder will contribute to the planning, coordination and monitoring of the childrens work programmes including escalating risks, issues and concerns as identified by the team, and lead on discrete pieces of work, for example, consultation and co-production with children and young people, communications, promotions and data collection and analysis. Additionally, the post holder will provide administrative support to the team, managing meetings and papers, minute-taking, chasing actions and updates, performance monitoring and reporting, and submitting returns.
Knowledge, Training and Experience
- Experience of transformation work, commissioning work and partnership working, and knowledge of the role of the ICB, Providers, primary care, Public Health, Primary Care Networks, NHS England/Improvement
- Experience of working with stakeholders with a range of professional backgrounds
- Educated to Degree level (or equivalent level of knowledge and experience).
- Evidence of continuing professional development.
- Knowledge of health care services, healthcare landscape and delivery, including the role of the ICB, Providers, primary care, Public Health, NHS England/Improvement
- Knowledge or experience of childrens work and/or agenda, ideally in health, education or social care
- Understanding of the policy environment in which health economies work.
- Understanding of the principles of change management
Analytical and Judgement Skills
- Proactively identify opportunities for the delivery of innovative solutions to support service transformation and improvement.
- Contribute to the production of business cases and bids for funding, including the ability to assimilate and analyse information and suggest solutions to service issues.
- Contribute to policy interpretation and service development as required; providing recommendations on approaches or actions required.
- Contribute to and update risk registers, supporting or leading on actions to reduce or mitigate against risk, and to support the Senior Responsible Officer and childrens team in ensuring that all risks and issues identified are detailed and escalated appropriately.
Planning and Organisational Skills
- Support the planning, organisation and coordination of a broad range of activities across a range of care pathways.
- Contribute to developing strategies, informed by the Joint Strategic Needs Assessment, that deliver health outcomes and reduce inequalities
- Ability to work collaboratively with providers to deliver shared objectives outlined in the jointly agreed transformation work programmes
- Organise and administer as required project meetings, Board meetings and work programme meetings as required to support the team. This will include agreeing agendas, producing accurate and concise minutes, maintaining an action log and ensuring the timely production and circulation of all relevant papers.
Responsibilities for Information Resources
- Scope and identify what data, knowledge and intelligence is required to support transformation work, and then identify gaps in data, knowledge and intelligence
- Working closely with other ICB departments and partner organisations, discuss and propose solutions to fill in gaps so that transformation programmes are based on accurate and robust data and intelligence; identify what needs to change to acquire this data, e.g. care planning forms, assessment forms, etc and implications, eg cost implications, IT implications, etc.
- Consider data at all footprints, eg GP practice, Primary Care Network [PCN], district/borough, upper tier local authority, ICB/ICS
- Work with ICB colleagues and partners to collate and present data, highlighting variances and trends
- Use different programmes and information systems to contribute to producing reports and presentations in relation to services.
- To work closely with Programme Leads to ensure relevant information is provided to key stakeholders in a timely fashion
- Contribute to ensuring that all business cases and plans include relevant clinical evidence/research and best practice as a key information requirement.
- Remain appraised of the latest research and developments related to their individual work programmes and the programmes of the team
- Record and file information relating to individual patients / residents in the form of complaints, queries, Freedom of Information Requests etc. The majority of this information will be in electronic format, eg emails with document attachments
- The post-holder may be sent sensitive patient information, most likely in electronic format [email], and be required to handle this data in accordance with ICB policies regarding confidentiality.
- The post-holder will use and store sensitive and personal data in accordance with ICB policies.
- The post-holder will use electronic means to communicate with others, especially email, and will generate, share and respond to electronic communications in accordance with ICB policies and procedures.
Responsibility for Patient / Client Care
- The post holder will not hold any responsibility for patient/client care
- Ensure residents, family, patient and public feedback is gained
- Engage with residents and patients (and where appropriate carers) in supporting the development of plans, priorities, strategies, etc. through resident or patient forums, questionnaires or attendance at established patient or resident groups, hubs, conferences, webinars, etc
Responsible for Policy and Service Development Implementation
- Assist with the interpretation of national policies as
- Identify local and national good practice in service delivery, ensuring information and learning is disseminated effectively.
- Contribute to developing business cases and action plans for service development in line with national policy and local direction.
Job description
Job responsibilities
The post holder will contribute to the planning, coordination and monitoring of the childrens work programmes including escalating risks, issues and concerns as identified by the team, and lead on discrete pieces of work, for example, consultation and co-production with children and young people, communications, promotions and data collection and analysis. Additionally, the post holder will provide administrative support to the team, managing meetings and papers, minute-taking, chasing actions and updates, performance monitoring and reporting, and submitting returns.
Knowledge, Training and Experience
- Experience of transformation work, commissioning work and partnership working, and knowledge of the role of the ICB, Providers, primary care, Public Health, Primary Care Networks, NHS England/Improvement
- Experience of working with stakeholders with a range of professional backgrounds
- Educated to Degree level (or equivalent level of knowledge and experience).
- Evidence of continuing professional development.
- Knowledge of health care services, healthcare landscape and delivery, including the role of the ICB, Providers, primary care, Public Health, NHS England/Improvement
- Knowledge or experience of childrens work and/or agenda, ideally in health, education or social care
- Understanding of the policy environment in which health economies work.
- Understanding of the principles of change management
Analytical and Judgement Skills
- Proactively identify opportunities for the delivery of innovative solutions to support service transformation and improvement.
- Contribute to the production of business cases and bids for funding, including the ability to assimilate and analyse information and suggest solutions to service issues.
- Contribute to policy interpretation and service development as required; providing recommendations on approaches or actions required.
- Contribute to and update risk registers, supporting or leading on actions to reduce or mitigate against risk, and to support the Senior Responsible Officer and childrens team in ensuring that all risks and issues identified are detailed and escalated appropriately.
Planning and Organisational Skills
- Support the planning, organisation and coordination of a broad range of activities across a range of care pathways.
- Contribute to developing strategies, informed by the Joint Strategic Needs Assessment, that deliver health outcomes and reduce inequalities
- Ability to work collaboratively with providers to deliver shared objectives outlined in the jointly agreed transformation work programmes
- Organise and administer as required project meetings, Board meetings and work programme meetings as required to support the team. This will include agreeing agendas, producing accurate and concise minutes, maintaining an action log and ensuring the timely production and circulation of all relevant papers.
Responsibilities for Information Resources
- Scope and identify what data, knowledge and intelligence is required to support transformation work, and then identify gaps in data, knowledge and intelligence
- Working closely with other ICB departments and partner organisations, discuss and propose solutions to fill in gaps so that transformation programmes are based on accurate and robust data and intelligence; identify what needs to change to acquire this data, e.g. care planning forms, assessment forms, etc and implications, eg cost implications, IT implications, etc.
- Consider data at all footprints, eg GP practice, Primary Care Network [PCN], district/borough, upper tier local authority, ICB/ICS
- Work with ICB colleagues and partners to collate and present data, highlighting variances and trends
- Use different programmes and information systems to contribute to producing reports and presentations in relation to services.
- To work closely with Programme Leads to ensure relevant information is provided to key stakeholders in a timely fashion
- Contribute to ensuring that all business cases and plans include relevant clinical evidence/research and best practice as a key information requirement.
- Remain appraised of the latest research and developments related to their individual work programmes and the programmes of the team
- Record and file information relating to individual patients / residents in the form of complaints, queries, Freedom of Information Requests etc. The majority of this information will be in electronic format, eg emails with document attachments
- The post-holder may be sent sensitive patient information, most likely in electronic format [email], and be required to handle this data in accordance with ICB policies regarding confidentiality.
- The post-holder will use and store sensitive and personal data in accordance with ICB policies.
- The post-holder will use electronic means to communicate with others, especially email, and will generate, share and respond to electronic communications in accordance with ICB policies and procedures.
Responsibility for Patient / Client Care
- The post holder will not hold any responsibility for patient/client care
- Ensure residents, family, patient and public feedback is gained
- Engage with residents and patients (and where appropriate carers) in supporting the development of plans, priorities, strategies, etc. through resident or patient forums, questionnaires or attendance at established patient or resident groups, hubs, conferences, webinars, etc
Responsible for Policy and Service Development Implementation
- Assist with the interpretation of national policies as
- Identify local and national good practice in service delivery, ensuring information and learning is disseminated effectively.
- Contribute to developing business cases and action plans for service development in line with national policy and local direction.
Person Specification
Essential
Essential
- Evidence of continuing professional development
- Educated to Degree Level (or equivalent level of knowledge and experience)
- Knowledge and understanding of NHS environment and strategy
- Communicating with a range of people on a range of matters including complex and sensitive matters
- Communicate in writing and verbally, with adults and with children and young people
- Develop and maintain suite of reports and action plans
- Ability to understand data and collate into reports; to do basic analysis and reach appropriate conclusions/findings
- Experience of supporting / administering projects
- Plan and organise own workload without direct supervision and manage a busy workload with conflicting priorities and tight deadlines
- A high level of knowledge and proficiency in using Microsoft Office - Word, Excel, PowerPoint, Outlook
- Ability to take accurate minutes, record actions, complete returns
- Thorough understanding of and commitment to equality of opportunity and inclusive culture
- High standards of personal integrity
- Ability to work as a member of a team or independently
- Car driver
Desirable
- Experience of development and implementation of service change and/or culture change
- Understanding of the importance of accurate data and information in delivery of the transformation programmes
Person Specification
Essential
Essential
- Evidence of continuing professional development
- Educated to Degree Level (or equivalent level of knowledge and experience)
- Knowledge and understanding of NHS environment and strategy
- Communicating with a range of people on a range of matters including complex and sensitive matters
- Communicate in writing and verbally, with adults and with children and young people
- Develop and maintain suite of reports and action plans
- Ability to understand data and collate into reports; to do basic analysis and reach appropriate conclusions/findings
- Experience of supporting / administering projects
- Plan and organise own workload without direct supervision and manage a busy workload with conflicting priorities and tight deadlines
- A high level of knowledge and proficiency in using Microsoft Office - Word, Excel, PowerPoint, Outlook
- Ability to take accurate minutes, record actions, complete returns
- Thorough understanding of and commitment to equality of opportunity and inclusive culture
- High standards of personal integrity
- Ability to work as a member of a team or independently
- Car driver
Desirable
- Experience of development and implementation of service change and/or culture change
- Understanding of the importance of accurate data and information in delivery of the transformation programmes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
