Job summary
Integrated Care Systems (ICSs) nationally have been set up system control functions to co-ordinate and manage operational capacity and demand across the system and maintain patient flow. In Coventry and Warwickshire, this function is known as the System Co-ordination Centre (SCC), and it will link with our existing provider Incident Control Centres (ICCs). The role of the SCC is to always ensure the safest and highest quality of care possible for the entire population across Coventry and Warwickshire by balancing the clinical risk within and across all acute, community, mental health, primary care, and social care services. The Deputy Operational duty manager role will provide key clinical input into to the SCC leading on the day-to-day delivery and have oversight of clinical risk across the various parts of the local system.
Main duties of the job
- The role supports the urgent, emergency and critical care system in driving operational balance, shared risk and guide transformation to improve performance and patient outcomes across the system
- The role supports the business in driving transformation as well as value for money in planning, commissioning and service
- This role will involve Charing system escalation calls, providing recommendations and gaining assurance over actions to mitigate operational pressure
- Support the development of our system operational coordination centre and you will bring experience and knowledge of aspect of operational resilience
- The role is designed to deliver a consistent operational resilience response for the work programme, using a combination of subject matter expertise and technical skills; Provide accurate, proactive and high quality administrative support to the System Co-ordination Centre (SCC) team in a timely manner
About us
TheCoventry and Warwickshire Integrated Care Board (ICB) is responsible for commissioning NHS services on behalf of people in Coventry and Warwickshire. In consultation with local partners, it plans the delivery of services in a way that both meets local health and care needs and reduces inequalities between different groups.
The Board of the ICB is made up of senior leaders from a range of health and care organisations. By bringing together the knowledge and experience of the board members and the organisations they represent, we can make informed and joined up decisions about health and care provision across our region.
All ICBs across the country have the flexibility to make decisions that allow them to respond to the specific needs of the local population. In order to ensure our ICB is delivering the services needed locally, their work will be informed by both the Integrated Care Partnership's (ICP) integrated care strategy and the Health and Wellbeing Strategies published by the Health and Wellbeing Boards in our region. Furthermore, they will consistently involve and consult with local communities to ensure the needs of our population are met
Job description
Job responsibilities
- Supporting the Duty Manager in the implementation of a robust operational resilience offer
- Supporting in the identification, implementation and resourcing of short-term actions and mitigations within the C&W system for the delivery of improved quality, safety and performance standards
- Support co-ordination delivery of projects and task & finish groups through relevant workstreams attributed to operational resilience
- Attending and chairing necessary meetings, resourcing appropriate clinicians to support or lead project work
- Providing appropriate reports and updates as required for both operational and transformational meetings, using a PMO approach for consistency
- Support development and assisting in the delivery of activity dashboards to support existing and new opportunities
- Assisting in supporting the system winter/surge planning process
- Support in the review of services where necessary and ensure that the services delivered are fit for purpose and meet the needs of the population
- Working across the portfolio to align workloads of the team and ensure key projects are prioritised
- Effectively responding to system escalations in times of pressure
- Support in creating and managing a risk register
- Proactively Horizon scan and plan with system partners areas of pressure
- Provide and receive highly complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in a formal setting
We aim to be a great place to work and have many initiatives in place to support staff. In line with the Equality Act 2010, our organisation has an Equality, Diversity & Inclusion Group which meets on a monthly basis and has representation from a wide range of staff groups and supports a fairer and more diverse workplace for everyone.
The ICB has a Wellbeing Warriors group which has recently received Bronze level accreditation for Thrive at work and is working towards Silver accreditation. The Wellbeing warriors focus on physical, mental and emotional health of all staff providing tips, resources and webinars to support and educate staff from senior management to administrators about their wellbeing.
Job description
Job responsibilities
- Supporting the Duty Manager in the implementation of a robust operational resilience offer
- Supporting in the identification, implementation and resourcing of short-term actions and mitigations within the C&W system for the delivery of improved quality, safety and performance standards
- Support co-ordination delivery of projects and task & finish groups through relevant workstreams attributed to operational resilience
- Attending and chairing necessary meetings, resourcing appropriate clinicians to support or lead project work
- Providing appropriate reports and updates as required for both operational and transformational meetings, using a PMO approach for consistency
- Support development and assisting in the delivery of activity dashboards to support existing and new opportunities
- Assisting in supporting the system winter/surge planning process
- Support in the review of services where necessary and ensure that the services delivered are fit for purpose and meet the needs of the population
- Working across the portfolio to align workloads of the team and ensure key projects are prioritised
- Effectively responding to system escalations in times of pressure
- Support in creating and managing a risk register
- Proactively Horizon scan and plan with system partners areas of pressure
- Provide and receive highly complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in a formal setting
We aim to be a great place to work and have many initiatives in place to support staff. In line with the Equality Act 2010, our organisation has an Equality, Diversity & Inclusion Group which meets on a monthly basis and has representation from a wide range of staff groups and supports a fairer and more diverse workplace for everyone.
The ICB has a Wellbeing Warriors group which has recently received Bronze level accreditation for Thrive at work and is working towards Silver accreditation. The Wellbeing warriors focus on physical, mental and emotional health of all staff providing tips, resources and webinars to support and educate staff from senior management to administrators about their wellbeing.
Person Specification
Knowledge
Essential
- Knowledge and experience of delivering project and programme management techniques and methodologies
Desirable
- An understanding of service improvement methodologies and experience of using such, for instance Lean.
Knowledge & Training
Essential
- Experience of working at a senior level in specialist area;
- Ability to analyse complex facts and situations and develop a range of options;
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Understanding of the current national policies and guidance of priorities, associated with reporting in relation to national and local data and information requirements
Desirable
- Experience working within Urgent & Emergency Care
- Experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects.
Person Specification
Knowledge
Essential
- Knowledge and experience of delivering project and programme management techniques and methodologies
Desirable
- An understanding of service improvement methodologies and experience of using such, for instance Lean.
Knowledge & Training
Essential
- Experience of working at a senior level in specialist area;
- Ability to analyse complex facts and situations and develop a range of options;
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Understanding of the current national policies and guidance of priorities, associated with reporting in relation to national and local data and information requirements
Desirable
- Experience working within Urgent & Emergency Care
- Experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
