Hampshire and Isle of Wight ICB (104)

Primary Care Operations Lead

The closing date is 14 November 2025

Job summary

Priority consideration will be given to applicants from theHampshire & Isle of Wight NHS system, namely:

University Hospitals Southampton NHS Trust, Portsmouth Hospital University NHS Trust, Isle of Wight NHS Trust, Hampshire Hospitals NHS Trust, NHS Hampshire and Isle of Wight Integrated Care Board, Hampshire and the Isle of Wight Healthcare.

The post holder will work on a variety of projects and tasks collaborating with different teams within the ICB and with providers. You will also be responsible for the quality assurance of primary care contracts.

The role is a great opportunity to develop skills in project management, risk management, dealing with sensitive information and leadership. The post holder will have the opportunity to learn about Primary Care and the wider healthcare system.

The individual should have demonstrable commissioning experience, the ability to lead and support large scale change programmes, and an eye to contracting.

The Primary Care Team pride ourselves in holding co-operative and collaborative relationships with our providers, and whilst we have a robust programme structure we also champion co-production. The individual should therefore feel passionate about stakeholder engagement and have demonstrable competency in working with stakeholders.

This will be an opportunity to develop skills in large scale procurement/s, contract writing, and programme management as well as designing some of the integral platforms for Neighbourhood Health.

Main duties of the job

Negotiate, monitor and review a portfolio of primary care (GP) contracts including GMS/APMS/PMS, Contract Network DES, local enhanced services and other national enhanced services.

Responsible for the development and production of information systems and reports to support business decisions, capacity planning and the ongoing monitoring of contracts.

To ensure that the ICB is best placed to understand changes in contract performance and that payment processes are supported by appropriate analysis.

Assimilate and interpret complex guidance, information and data relating to both finance and activity (working with other team colleagues)

To liaise with Primary Care Providers and ICB colleagues to resolve queries and provide expert guidance.

Lead on and support a variety of Primary Care projects as determined by the Team's workplan, changes in national strategy and local demand.

Contribute to performance improvement, taking a lead for identified areas whilst working collaboratively with others.

Be responsible for the planning and organising of a broad range of complex programmes which form part of the overall project plans to achieve project outcomes. The adjustments and formulation of these plans will have an impact beyond the post holders own area of work.

About us

We offer excellent employment opportunities to new and existing staff. We aim to be a model employer by embedding best HR practice and to support new ways of working.

We pride ourselves on offering good working conditions, job security, lifelong learning, fair pay and benefits, staff involvement and a balance between work and personal life.

We enjoy a forward thinking and innovative culture and our vision is to have healthy people, living healthy lives in healthy communities. We understand the only way to deliver this is to have the right people with the right skills.

Here is a summary of some of the benefits and services which are on offer to staff:

27 days paid minimum holiday and bank holiday entitlement

NHS pension scheme

Sick pay policy

Occupational health services including staff counselling services

Flexible working and family friendly policies

Flexible retirement and retirement vouchers

Health Service Discounts - offers for stores, travel, equipment etc.

Successful candidates will be subject to a six-month probationary period.

Details

Date posted

27 October 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

104-ICB-6429TG

Job locations

Omega House

Eastleigh

SO50 5PB


Job description

Job responsibilities

Lead on and support a variety of Primary Care projects, with autonomy to deliver required outcomes.

Provide relevant and timely specialist advice and guidance on own portfolio.

Management of a risk and issues tracking mechanism and the resolution and escalation processes.

Attend and participate in team meetings and contracts meeting with primary care providers.

To work within organisational policy but will also have responsibility for implementing policy and for the development of discrete policy relevant to the development and management of introducing project plans.

Be accountable for the delivery of key programmes of work and divisional wide priorities.

Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes.

Input, store, modify, analyse, process and present the information. The post holder will develop reports based on relevant project information to use to inform key stakeholders of ongoing developments.

Ensure timely and accurate detailed information analysis and reporting to management on agreed areas of work.

To analyse complex performance data and trends in order to assess and interpret the impact on project plans.

Compile methodology analysis and wider system level data to support programmes of work.

Be responsible for determining how potential conflicting information will affect project priorities.

The post holder will need to facilitate collaborative working between senior managers in a number of organisations in order to achieve project objectives; this will require developed negotiation and motivation skills to deal with highly complex and highly contentious information.

Job description

Job responsibilities

Lead on and support a variety of Primary Care projects, with autonomy to deliver required outcomes.

Provide relevant and timely specialist advice and guidance on own portfolio.

Management of a risk and issues tracking mechanism and the resolution and escalation processes.

Attend and participate in team meetings and contracts meeting with primary care providers.

To work within organisational policy but will also have responsibility for implementing policy and for the development of discrete policy relevant to the development and management of introducing project plans.

Be accountable for the delivery of key programmes of work and divisional wide priorities.

Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes.

Input, store, modify, analyse, process and present the information. The post holder will develop reports based on relevant project information to use to inform key stakeholders of ongoing developments.

Ensure timely and accurate detailed information analysis and reporting to management on agreed areas of work.

To analyse complex performance data and trends in order to assess and interpret the impact on project plans.

Compile methodology analysis and wider system level data to support programmes of work.

Be responsible for determining how potential conflicting information will affect project priorities.

The post holder will need to facilitate collaborative working between senior managers in a number of organisations in order to achieve project objectives; this will require developed negotiation and motivation skills to deal with highly complex and highly contentious information.

Person Specification

Knowledge, Training and Experience

Essential

  • Educated to a degree level or equivalent level of experience of working at a similar level in specialist area.
  • Further training or significant experience to post-graduate diploma level in project management.

Desirable

  • Experience of building productive relationships with internal and external stakeholders.

Communication and Relationship Skills

Essential

  • Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders.
  • Ability to communicate, both verbally and in writing, on complex matters and difficult situations.
  • Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.

Analytical and Judgement Skills

Essential

  • Ability to analyse very complex issues where material is conflicting and drawn from multiple sources. Numerate and able to understand complex financial issues combined with deep analytical skills.
  • Able to deal with challenging people and to cope with confidential and sensitive information.
  • Takes decisions on difficult and contentious issues where there may be a number of courses of action.

Planning and Organisational Skills

Essential

  • Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
  • Strong programme management experience.
  • Experience of setting up and implementing internal processes and procedures.

Responsibility for Patient/Client care

Essential

  • Experience of commissioning clinical services.

Responsibility for Policy/Service Development

Essential

  • Experience of informing the development of policy and service development guidelines.

Responsibility for Financial and Physical Resources

Essential

  • Numerate and able to understand complex financial issues combined with deep analytical skills.
  • Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement.
  • Experience of setting up and implementing internal processes and procedures.

Responsibility for Information Resources

Essential

  • Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
  • Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
Person Specification

Knowledge, Training and Experience

Essential

  • Educated to a degree level or equivalent level of experience of working at a similar level in specialist area.
  • Further training or significant experience to post-graduate diploma level in project management.

Desirable

  • Experience of building productive relationships with internal and external stakeholders.

Communication and Relationship Skills

Essential

  • Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders.
  • Ability to communicate, both verbally and in writing, on complex matters and difficult situations.
  • Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.

Analytical and Judgement Skills

Essential

  • Ability to analyse very complex issues where material is conflicting and drawn from multiple sources. Numerate and able to understand complex financial issues combined with deep analytical skills.
  • Able to deal with challenging people and to cope with confidential and sensitive information.
  • Takes decisions on difficult and contentious issues where there may be a number of courses of action.

Planning and Organisational Skills

Essential

  • Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
  • Strong programme management experience.
  • Experience of setting up and implementing internal processes and procedures.

Responsibility for Patient/Client care

Essential

  • Experience of commissioning clinical services.

Responsibility for Policy/Service Development

Essential

  • Experience of informing the development of policy and service development guidelines.

Responsibility for Financial and Physical Resources

Essential

  • Numerate and able to understand complex financial issues combined with deep analytical skills.
  • Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement.
  • Experience of setting up and implementing internal processes and procedures.

Responsibility for Information Resources

Essential

  • Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
  • Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight ICB (104)

Address

Omega House

Eastleigh

SO50 5PB


Employer's website

https://www.hantsiowhealthandcare.org.uk/icb (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight ICB (104)

Address

Omega House

Eastleigh

SO50 5PB


Employer's website

https://www.hantsiowhealthandcare.org.uk/icb (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Director, Primary Care

Keeley Ellis

keeley.ellis@nhs.net

07788438371

Details

Date posted

27 October 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

104-ICB-6429TG

Job locations

Omega House

Eastleigh

SO50 5PB


Supporting documents

Privacy notice

Hampshire and Isle of Wight ICB (104)'s privacy notice (opens in a new tab)