Job summary
Please note this organisation does not hold a sponsorship licence, we regret to inform you that we are unable to consider applications from individuals who require sponsorship
Pro-actively support All Age Continuing Care (AACC) Lead Administrator and Business Manager in the provision of business support to the NHS All Age Continuing Care team and (in some areas integrated Quality functions). This will include providing business, secretarial and administrative support
Main duties of the job
Do you thrive in a supportive environment that values your growth? Are you passionate about making a difference in people's lives?
TheNHS Hampshire and Isle of Wight is seeking ambitious individuals to join our All Age Continuing Care team! We offer a dynamic role with the flexibility of hybrid working, allowing you to work from our office and at home.
What you'll love about this role:
Make a Real Impact:Support individuals across all ages who require continuing care, ensuring they receive the best possible support.
Hybrid Working:Experience the best of both worlds withaflexibility to work from an office base and at home.
Continuous Learning:Develop your skills and knowledge with extensive training opportunities and clear career development pathways.
Supportive Team:Become part of a collaborative and encouraging team dedicated to providing exceptional care.
This role is perfect for you if:
You're passionate about health and social care.
You possess excellent communication and interpersonal skills.
You're a team player with a strong work ethic.
You're eager to learn and grow in your career.
About us
We offer excellent employment opportunities to new and existing staff. We aim to be a model employer by embedding best HR practice and to support new ways of working.
We pride ourselves on offering good working conditions, job security, lifelong learning, fair pay and benefits, staff involvement and a balance between work and personal life.
We enjoy a forward thinking and innovative culture and our vision is to have healthy people, living healthy lives in healthy communities. We understand the only way to deliver this is to have the right people with the right skills.
Here is a summary of some of the benefits and services which are on offer to staff:
27 days paid minimum holiday and bank holiday entitlement
NHS pension scheme
Sick pay policy
Occupational health services including staff counselling services
Flexible working and family friendly policies
Flexible retirement and retirement vouchers
Health Service Discounts - offers for stores, travel, equipment etc.
Successful candidates will be subject to a six-month probationary period.
Job description
Job responsibilities
Completion of activities to ensure that the NHS All Age Continuing Care processes run efficiently and within mandated timescales
Responsible for completing the administration functions for the referral, assessment and review process (including Complex Care, Continuing Healthcare Assessments, Fast Track referrals, Retrospective applications and Funded Nursing Care)
Responsible for the booking of assessments, including ensuring that the appropriate documentation has been provided and quality checked for accuracy
Responsible for ensuring the timely arrangement of initial and review assessments for clients including diary management of assessors
Responsible for ensuring that all outcomes have been issued to referrers and clients/representatives
Attend team, relative, panel and retrospective meetings, to take and transcribe detailed minutes and reports
To deliver work in a timely manner ensuring adherence to National Framework timescales
Supporting the team with the management of projects, gathering information and undertaking enquires as and when is necessary for the Head of Service and Business Manager
To communicate on a daily basis, both verbally and in writing with team colleagues (clinical and non-clinical), clients / representatives, care providers and other health and social care agencies, providing and receiving sensitive information.
Develop good working relationships with care providers, Local Authority Colleagues and colleagues from other NHS bodies.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
This role may include weekend working when required.
Job description
Job responsibilities
Completion of activities to ensure that the NHS All Age Continuing Care processes run efficiently and within mandated timescales
Responsible for completing the administration functions for the referral, assessment and review process (including Complex Care, Continuing Healthcare Assessments, Fast Track referrals, Retrospective applications and Funded Nursing Care)
Responsible for the booking of assessments, including ensuring that the appropriate documentation has been provided and quality checked for accuracy
Responsible for ensuring the timely arrangement of initial and review assessments for clients including diary management of assessors
Responsible for ensuring that all outcomes have been issued to referrers and clients/representatives
Attend team, relative, panel and retrospective meetings, to take and transcribe detailed minutes and reports
To deliver work in a timely manner ensuring adherence to National Framework timescales
Supporting the team with the management of projects, gathering information and undertaking enquires as and when is necessary for the Head of Service and Business Manager
To communicate on a daily basis, both verbally and in writing with team colleagues (clinical and non-clinical), clients / representatives, care providers and other health and social care agencies, providing and receiving sensitive information.
Develop good working relationships with care providers, Local Authority Colleagues and colleagues from other NHS bodies.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
This role may include weekend working when required.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to GCSE/O level grade C in English or equivalent.
- Educated to NVQ 2 level in Business Administration/Management or relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Significant administrative experience including maintaining office systems.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Intermediate knowledge of IT systems and software programs such as Outlook, Word, Excel, PowerPoint and Access.
- Experience of taking detailed and complex minutes.
- Experience of the application of the Confidentiality and Data Protection Act.
- Demonstrable supervisory experience of a small team.
Desirable
- European Computer Driving License (ECDL)
Communication and Relationship Skills
Essential
- Clear communicator with excellent telephone, writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Good interpersonal and negotiation skills with the ability to deal sensitively with patients and their families/representatives.
- Effective team working.
- Ability to demonstrate the ability to deal with difficult/challenging situations.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to GCSE/O level grade C in English or equivalent.
- Educated to NVQ 2 level in Business Administration/Management or relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Significant administrative experience including maintaining office systems.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Intermediate knowledge of IT systems and software programs such as Outlook, Word, Excel, PowerPoint and Access.
- Experience of taking detailed and complex minutes.
- Experience of the application of the Confidentiality and Data Protection Act.
- Demonstrable supervisory experience of a small team.
Desirable
- European Computer Driving License (ECDL)
Communication and Relationship Skills
Essential
- Clear communicator with excellent telephone, writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Good interpersonal and negotiation skills with the ability to deal sensitively with patients and their families/representatives.
- Effective team working.
- Ability to demonstrate the ability to deal with difficult/challenging situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.