Job summary
The primary function of these roles is to support the teams to deliverwork in a timely manner to ensure adherence to the Continuing HealthCare National Framework timescales and Transforming Care Programme Agenda. Additionally, liaising with colleagues and care providers to ensure the accurate and timely inputting of financial data to our client database.
Main duties of the job
To communicate on a daily basis, both with team colleagues, care providers and other health and social care agencies, providing and receiving sensitive information.
To work as part of the team to support & co-ordinate internal & external meetings with all parties involved.
To send electronic invitations and set up TEAMS meetings with all parties, liaising to ensure that the virtual platform is accessible.
To request information & evidence from families, provider services and clinical professionals.
To attend & support at identified meetings, taking accurate notes when requested.
Upload information in a timely way to ensure it is available.
To support the Continuing Health Care and Transforming Care financial process, sending financial agreement forms to provider services when requested.
Work effectively with other administrators to provide an effective network of support to the Learning Disability and complex placements team.
Although no specific experience is required an NVQ level 3 in a relevant subject / equivalent level of qualification or significant equivalent previous proven experience in a similar role is essential. You will also be required to demonstrate the following skills and attributes:
Excellent communication and listening skills.
The ability to problem solve.
The ability to prioritise your workload.
Excellent numeracy skills.
To be able to use initiative and work unsupervised.
Ability to meet deadlines.
About us
We offer excellent employment opportunities to new and existing staff. We aim to be a model employer by embedding best HR practice and to support new ways of working.
We pride ourselves on offering good working conditions, job security, lifelong learning, fair pay and benefits, staff involvement and a balance between work and personal life.
We enjoy a forward thinking and innovative culture and our vision is to have healthy people, living healthy lives in healthy communities. We understand the only way to deliver this is to have the right people with the right skills.
Here is a summary of some of the benefits and services which are on offer to staff:
- 27 days paid minimum holiday and bank holiday entitlement
- NHS pension scheme
- Sick pay policy
- Occupational health services including staff counselling services
- Flexible working and family friendly policies
- Flexible retirement and retirement vouchers
- Health Service Discounts - offers for stores, travel, equipment etc.
Successful candidates will be subject to a six-month probationary period.
Job description
Job responsibilities
Responsible for supporting the administration of the CHC Referral process and the CHC Coordinator ensuring that the appropriate documentation has been provided and quality checked for accuracy. For arranging appointments for initial and review assessments for clients in respect of their eligibility for NHS Continuing Healthcare and NHS-funded Nursing Care, in a timely manner, and for ensuring that all outcomes have been issued to referrers and clients/representatives.
To provide administration to the CHC processes, liaising with MDT members to coordinate MDT meetings and review meetings.
To communicate on a daily basis, both verbally and in writing with team colleagues, care providers and other health and social care agencies, providing and receiving sensitive information.
To deliver an effective and competent level of clerical support and consistently deliver a client-focused service.
Develop good working relationships with care providers, Local Authority Colleagues and colleagues from other NHS bodies.
To input financial information relating to commissioned packages of care and liaise with providers re contracts for delivery.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Job description
Job responsibilities
Responsible for supporting the administration of the CHC Referral process and the CHC Coordinator ensuring that the appropriate documentation has been provided and quality checked for accuracy. For arranging appointments for initial and review assessments for clients in respect of their eligibility for NHS Continuing Healthcare and NHS-funded Nursing Care, in a timely manner, and for ensuring that all outcomes have been issued to referrers and clients/representatives.
To provide administration to the CHC processes, liaising with MDT members to coordinate MDT meetings and review meetings.
To communicate on a daily basis, both verbally and in writing with team colleagues, care providers and other health and social care agencies, providing and receiving sensitive information.
To deliver an effective and competent level of clerical support and consistently deliver a client-focused service.
Develop good working relationships with care providers, Local Authority Colleagues and colleagues from other NHS bodies.
To input financial information relating to commissioned packages of care and liaise with providers re contracts for delivery.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable
- RSAIII or equivalent. Experience of minute taking. Demonstrable experience of working in an administrative environment and working with computerised data systems. Experience of working in a health care environment. Awareness of a range of Health Services provisions. Working knowledge of Microsoft Office including Word, Excel and Outlook. Understanding of Data Protection legislation and Information Governance.
Communication Skills
Essential
- Clear communicator with good writing, data entry and telephone skills. Ability to work effectively as part of a team. Problem solving skills. Good interpersonal skills with the ability to deal sensitively with patients and their families/representatives. Able to work to policies and procedures.
Other
Essential
- An ability to maintain confidentiality and trust. Good time keeping. Attention to detail. Flexible approach to work. Able to work weekends when required.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable
- RSAIII or equivalent. Experience of minute taking. Demonstrable experience of working in an administrative environment and working with computerised data systems. Experience of working in a health care environment. Awareness of a range of Health Services provisions. Working knowledge of Microsoft Office including Word, Excel and Outlook. Understanding of Data Protection legislation and Information Governance.
Communication Skills
Essential
- Clear communicator with good writing, data entry and telephone skills. Ability to work effectively as part of a team. Problem solving skills. Good interpersonal skills with the ability to deal sensitively with patients and their families/representatives. Able to work to policies and procedures.
Other
Essential
- An ability to maintain confidentiality and trust. Good time keeping. Attention to detail. Flexible approach to work. Able to work weekends when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.