Job responsibilities
2. Job Summary
The post holder will support the Head of Quality Improvement and Quality Improvement Nurse Manager to deliver a broad range of complex activities relating to quality compliance in the agreed locality. Using a range of data such as contract monitoring information (including quality schedules), serious incident information to provide assurance on the quality of services commissioned as well as identifying priorities for service improvements to ensure equality, improved health outcomes, patient experience and patient safety are achieved to ensure that their work is planned and managed effectively and take the lead in assisting in their successful delivery:
To implement internal monitoring systems and processes for patient safety, experience and quality to provide assurance to the ICB.
To undertake quality visits to agreed commissioned services
To implement quality assurance systems for providers of NHS care including acute hospitals, non-acute hospitals, independent hospitals, care homes and domiciliary care provision.
To work closely with the contracting, business intelligence, procurement and quality teams ensure that commissioned services deliver safe effective care that is responsive to need.
To monitor quality indicators in all contracts, including CQUIN.
To support the CQUIN development process.
To produce reports in a variety of formats as required. Using evidence in research and benchmarking, the reports will need to highlight good practice along with risks and demonstrate improvements in clinical outcomes, safety and patient experience.
Support the change management approach when working to transform services.
To provide support on the management of Serious Incidents (SIs) and safeguarding within the locality area.
The above is only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the Department and the Organisation.
3. Key Working Relationships
The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders.
Participate in relevant internal and external working groups/projects, services and initiatives to provide, information and analytical advice and expertise.
Develop and implement data collection systems that will provide accurate and timely data.
Present information and issues, explaining highly complex issues, to a wide range of internal and external stakeholders.
Liaise with providers to share best practice.
Developing reports summarising status on issues, appraising outcomes, and providing progress reports for the Head of Quality Improvement and Quality Assurance Nurse Manager.
4. Functional Responsibilities
4.1 Quality Assurance/Improvement
Providing assurance on the quality of care within the commissioned services.
Contributing to the development of an Integrated Care System, taking a lead for identified areas where agreed.
Providing coordination of and participating in relevant internal and external working groups and providing project advice, expertise and support where requested
Providing relevant and timely specialist advice and guidance on own portfolio of work.
Working with members of the Team to investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions.
Management of a risk and issues tracking mechanism and its proactive resolution and escalation processes.
Offering quality improvement advice to the local NHS and act as a champion for the ICB. This will include developing robust quality improvement solutions with managers and clinicians that contribute to improved care of patients/clients.
Implementing the quality assurance systems and associated data systems to ensure the highest quality and accuracy of data collation keeping abreast of changes in technology and system design.
4.2 Financial and Physical Resources
Providing regular reporting on the targeting of resources and monitoring their implementation from a value for money perspective.
Evaluating projects/function within identified portfolio for delivery against financial recovery/savings plans through providing sophisticated, high quality project analysis.
4.3 Staff Management
Taking a lead in the coordination of training, development and recruitment activity across the Team as agreed with the Quality Improvement Nurse Manager or Head of Quality Improvement
Managing staff, undertaking appraisals, recruitment including progressing any disciplinary or capability issues, as necessary.
4.4 Information Management
Devising and providing improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes.
Ensuring timely and accurate information analysis and reporting to management on agreed areas of work.
4.5 Research and Development
Contributing to the development of key performance indicators for the successful assessment of individual and work stream success.
Delegating aspects of Research and Development activities, collating information, analysing and reporting findings.
Keeping updated as to improvement thinking, tools and techniques.
5. Operational Responsibilities
5.1 Planning and Organisation
Contributing to the planning of Team projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
Contributing to the development of quality strategies and the development and implementation of improvement programmes, in accordance with ICBs priorities.
Contributing to short, medium and long term commissioning plans, achieving quality outcomes.
5.2 Policy and Service Development
Contributing to the review and development of existing information management systems and contributing to the development of an integrated approach to, service or initiative management.
Developing policies and procedures in own work function with an impact on the wider organisation, as required.
