Job summary
The vision of the Team is to make every general practice in Staffordshire and Shropshire outstanding. By working directly with GP practices, we support them to identify, plan, realise and review improvements, while developing skills within practices to manage future change.
The post holder will join an established multi-disciplinary Team, which provides a blend of clinical, management and operational expertise to practices. The post holder will support the efficient and smooth day-to-day operation of our team.
The Team will support those practices in all situations, whether performing well or facing challenges, but which have a desire to improve.
Responsibilities will be providing administration and practical support to the Team but may be varied and flexible and may depend on the support required by the practice we are working with at the time. A collaborative approach is essential.
Main duties of the job
- Work autonomously, prioritise own workload, and act on own initiative to agreed deadlines.
- Communicate to a high standard and have excellent organisation skills.
- Utilise Microsoft office programmes.
- Data interpretation/analytical processes.
- Fact finding research and compilation of information about specified topics as required.
- Organise Team workload:
- Maintain an electronic diary and arrange/confirm team appointments and meetings
- Making appropriate arrangements for visits to practices
- Manage MS Teams folders
- Preparation of agendas, producing minutes and updating team action plans
- General administration for the Team.
- Interview practice staff as required in line with team procedures.
- Actively contribute to development and editing of the practice scoping visit report.
- Provide verbal feedback to the practices.
- Lead and facilitate staff development sessions in practices as required.
- Undertake any other duties within the remit of the role.
- Maintain professional relationships with work colleagues and to develop relationships with relevant members of the GP Practices, ICB and external organisations.
- Work throughout both the Shropshire and Staffordshire areas as required (own transport essential).
- Respect confidentiality for any work undertaken and use own initiative and work within deadlines, with minimum supervision, while maintaining a flexible approach.
About us
The Staffordshire and Stoke-on-Trent NHS Integrated Care Board (ICB) is responsible for planning functions; managing the NHS budget and arranging the provision of health services in the geographical area.
Location Home based/hybrid working (most of posts).
Travel on occasions to a Hub location with at least 1 days notice
New starters are expected to collect IT equipment, from offices in Stoke-on-Trent, and if based at home are required to have appropriate desk/chair/ relevant equipment in compliance with DSE regulations
Unconscious Bias/Invisible Disability Training and Equality Induction are mandatory.
Interviews may take place via MS Teams or in person
We promote a compassionate and inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.
The ICB embrace the principles of Equality, Diversity and Inclusion and encourages applications from all individuals regardless of their age, disability, gender re-assignment, marital or civil partnership, pregnancy or maternity, race, religion and belief, sex or sexual orientation. It's important that our workforce reflects the diversity of communities as much as possible.
Job description
Job responsibilities
The post holder will join an established multi-disciplinary Team, which provides a blend of clinical, management and operational expertise to practices. The post holder will support the efficient and smooth day-to-day operation of our team.
The Team will support those practices in all situations, whether performing well or facing challenges, but which have a desire to improve.
Responsibilities will be providing administration and practical support to the Team but may be varied and flexible and may depend on the support required by the practice we are working with at the time.
The post holder will be required to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues.Problem solving skills and ability to respond to sudden unexpected demands will also be required.
Visits to the practice and building relationships with all stakeholders is vital to the running of the team. A collaborative approach is essential.
Job description
Job responsibilities
The post holder will join an established multi-disciplinary Team, which provides a blend of clinical, management and operational expertise to practices. The post holder will support the efficient and smooth day-to-day operation of our team.
The Team will support those practices in all situations, whether performing well or facing challenges, but which have a desire to improve.
Responsibilities will be providing administration and practical support to the Team but may be varied and flexible and may depend on the support required by the practice we are working with at the time.
The post holder will be required to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues.Problem solving skills and ability to respond to sudden unexpected demands will also be required.
Visits to the practice and building relationships with all stakeholders is vital to the running of the team. A collaborative approach is essential.
Person Specification
Experience
Essential
- Ability to respond to work as part of a team or on own initiative.
- Conscientious and hard working.
- Demonstrate the need for tact, diplomacy and resilience as required
- Commitment to personal development and service improvement
- Ability to adapt to change
Desirable
- Previous administration experience of working within the NHS
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
Skills and knowledge
Essential
- Experience in communications and stakeholder management
- Experience of line management of staff
- Extensive experience in advanced use of Microsoft Software packages
- Extensive experience in advanced use of Microsoft Software packages
- High level experience in supporting meetings to accurately capture data/actions
Desirable
- Understanding of primary care
Person Specification
Experience
Essential
- Ability to respond to work as part of a team or on own initiative.
- Conscientious and hard working.
- Demonstrate the need for tact, diplomacy and resilience as required
- Commitment to personal development and service improvement
- Ability to adapt to change
Desirable
- Previous administration experience of working within the NHS
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
Skills and knowledge
Essential
- Experience in communications and stakeholder management
- Experience of line management of staff
- Extensive experience in advanced use of Microsoft Software packages
- Extensive experience in advanced use of Microsoft Software packages
- High level experience in supporting meetings to accurately capture data/actions
Desirable
- Understanding of primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).