Job summary
The Information Governance Team are dedicated to making sure information about patients and our colleagues is safe and secure. The team provides guidance to colleagues across the Trust through policies, induction training, refresher courses, and phone and online support. The team carry out compliance controls through reviewing IG incidents, privacy impact assessments, information sharing agreements and data flow mapping, providing assurance through service reviews and compliance reports
Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
Main duties of the job
You will provide effective administrative support to the Information Governance Team, including minute taking, diary management and triaging both internal and external enquiries. They will support both the freedom of information (FOI) and individual rights requests functions by delivering the end-to-end process of safe and efficient disclosure of medical and corporate records.
You'll deliver excellent customer service, manage telephone and email queries, ensuring that these are resolved efficiently, effectively and escalated where required. The post holder will act as the first point of contact for service enquiries and assess all requests received by Topdesk.
You'll support senior colleagues within the team with conducting compliance reviews on a regular basis.
About us
Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent
We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences
We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission
The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work
As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both
See where you can go with KCHFTcareer pathways
Job description
Job responsibilities
Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.
Job responsibilities
As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net, quoting the vacancy reference number, so we can support you further.
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Job description
Job responsibilities
Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.
Job responsibilities
As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net, quoting the vacancy reference number, so we can support you further.
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Person Specification
Qualifications
Essential
- Level 4 qualification (e.g. certificate of higher education, higher national certificate, NVQ level 4) or equivalent demonstrable experience
Desirable
- NVQ Level 3 Business Administrator, Team Leader or Supervisor or other leadership/management qualification
Knowledge
Essential
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
- In depth knowledge of the service, site and users
- Design and development of standard and bespoke data reports
Desirable
- Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
- Knowledge of Datix
Skills and Abilities
Essential
- Excellent interpersonal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
- Excellent written and verbal communication skills
Desirable
- Ability to record accurate minutes of meetings and present to a high standard
- Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Personal attributes
Essential
- Ability to prioritise, multi-task and respond quickly to changing priorities, reorganising own and teams workload to meet deadlines
- Ability to be innovative and objective as well as logical in resolving problems
- Ability to travel to diverse sites
Experience
Essential
- Experience of team working including supporting others through the use of defined systems and processes
- Working in busy and pressurised environments
- Experience of handling confidential and sensitive information
Desirable
- NHS administrative experience
- Experience of working with members of the public
Person Specification
Qualifications
Essential
- Level 4 qualification (e.g. certificate of higher education, higher national certificate, NVQ level 4) or equivalent demonstrable experience
Desirable
- NVQ Level 3 Business Administrator, Team Leader or Supervisor or other leadership/management qualification
Knowledge
Essential
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
- In depth knowledge of the service, site and users
- Design and development of standard and bespoke data reports
Desirable
- Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
- Knowledge of Datix
Skills and Abilities
Essential
- Excellent interpersonal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
- Excellent written and verbal communication skills
Desirable
- Ability to record accurate minutes of meetings and present to a high standard
- Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Personal attributes
Essential
- Ability to prioritise, multi-task and respond quickly to changing priorities, reorganising own and teams workload to meet deadlines
- Ability to be innovative and objective as well as logical in resolving problems
- Ability to travel to diverse sites
Experience
Essential
- Experience of team working including supporting others through the use of defined systems and processes
- Working in busy and pressurised environments
- Experience of handling confidential and sensitive information
Desirable
- NHS administrative experience
- Experience of working with members of the public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
