Job summary
The Urgent Care Service prevents avoidable hospital admissionsPeople unwell at home may require an urgent response or increased level of support to help them avoid a hospital visit.GP's, and other healthcare professionals may refer to our service if they become concerned about your health andwelfare.
We aim to respond to referrals within two hours and will arrange to visit to assess, diagnose, treat and implement care strategies that will enable patients to remain safe and well in the comfort of their own home. In many cases, we are ableto support individuals in avoiding numerous and sometimes distressing trips to A&E.
Alternatively, patients' may be referred to the Urgent Care service following a discussion at a Single Point of Assessment Team (SPOA) an initiative aimed at integrating the Ambulance Service, Local hospital trusts and community teams withinKent. Where treatment pathways are agreed as an alternative to hospital attendance.
Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
Main duties of the job
This role supports locality leads with the day-to-day running of the team and works closely with Caseload Coordinatorsto manage referrals into the Urgent Care Service (H@H and UCR). It involves monitoring team capacity, coordinating visits,managing incoming calls and queries, and escalating issues when required. The postholder undertakes basic triage usingclinical algorithms, allocates work across the team, and supports clinical staff during daily handovers and weekly caseloadreviews.The role requires flexible working across East Kent within a multidisciplinary team and participation in a seven-day shiftpattern.
Responsibilities include creating and transferring confidential patient information within the Electronic Patient Record system, adhering to Trust policies such as Information Governance, and contributing to KPI data collection.
The postholder also supports lone-working safety procedures, maintains clinical equipment records, assists other teamswhen the Caseload Assistant is absent, and monitors service delivery, escalating concerns as needed.
About us
Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent
We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences
We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission
The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work
As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both
See where you can go with KCHFTcareer pathways
Job description
Job responsibilities
Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.
Job responsibilities
As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net, quoting the vacancy reference number, so we can support you further.
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Job description
Job responsibilities
Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.
Job responsibilities
As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net, quoting the vacancy reference number, so we can support you further.
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Person Specification
Qualifications
Essential
- 2 A/AS levels (any grade) NVQ level3, BTEC diplomas, Certificates and Awards, International Baccalaureate diploma or equivalent or Level 3 qualification.
Experience
Essential
- Proven experience in office systems of Microsoft office, including Email, various Databases and Internet use
Desirable
Knowledge
Essential
- Experience in the realities of HCA role within a community care setting
Desirable
- knowledge of Urgent Care Services
Skills & Abilities
Essential
- The ability to plan and organise own workload without direct supervision.
- The ability to be innovative, objective as well as logical in resolving problems.
- Ability to learn from mistakes as a positive learning opportunity.
- Excellent verbal, written and electronic communication skills
- To recognise and work within own scope of competency and data analysis skills to ensure patient safety
Personal Attributes
Essential
- Ability to apply a common sense and logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems.
- Ability to deal with distressing or emotional situations and discussions objectively. and with emotional intelligence
- The ability to work with confidentiality and discretion at all times.
- Ability to travel to diverse sites.
Ability to manage
Essential
- Ability to manage own time effectively.
- The ability to maintain an appropriate level of workplace performance and meeting of deadlines, prioritising as necessary.
Person Specification
Qualifications
Essential
- 2 A/AS levels (any grade) NVQ level3, BTEC diplomas, Certificates and Awards, International Baccalaureate diploma or equivalent or Level 3 qualification.
Experience
Essential
- Proven experience in office systems of Microsoft office, including Email, various Databases and Internet use
Desirable
Knowledge
Essential
- Experience in the realities of HCA role within a community care setting
Desirable
- knowledge of Urgent Care Services
Skills & Abilities
Essential
- The ability to plan and organise own workload without direct supervision.
- The ability to be innovative, objective as well as logical in resolving problems.
- Ability to learn from mistakes as a positive learning opportunity.
- Excellent verbal, written and electronic communication skills
- To recognise and work within own scope of competency and data analysis skills to ensure patient safety
Personal Attributes
Essential
- Ability to apply a common sense and logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems.
- Ability to deal with distressing or emotional situations and discussions objectively. and with emotional intelligence
- The ability to work with confidentiality and discretion at all times.
- Ability to travel to diverse sites.
Ability to manage
Essential
- Ability to manage own time effectively.
- The ability to maintain an appropriate level of workplace performance and meeting of deadlines, prioritising as necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
