Job summary
The Urgent care service prevents avoidable hospital admissions:Sometimes people become unwell and need an urgent response and increased level of support in order for them to continue staying at home and avoid going to a hospital.Referrals are welcomed from GP's, Paramedics and other healthcare professionals when they become concerned about the health and welfare of one of their patients. We aimto respond to referrals within two hours and will arrange to visit you to assess, diagnose, treat and implement care strategies that will enable you to remain safe and well in thecomfort of your own home. In many cases, we are able to support you in avoiding numerous and sometimes distressing trips to A&E.
The Urgent Care Service facilitates early hospital discharges:We believe that people recover better when they are at home or their usual place of residence. The home environment allows you to be more independent and we aim to ensurethat you live a healthy life for as long as possible.
The Urgent care service has developed strong links to the hospitals in the area, we in reach into both the acute and community hospitals and can support you to come home sooner. We can often continue your medical treatment at home and can provide short term care to you for your personal care, meal preparation and medication needs.
Main duties of the job
- Admin mailbox management
- Ordering and unpacking deliveries for - Supply Chain/ Business World/ PPE
- Emergency suitcase checking, including phone (only applicable in Thanet)
- Fridge and cupboard temperature checks
- Supporting with booking meetings, creating agendas and minutes
- Update staff contact details/ list
- Room Bookings
- Equipment management (EME) and keeping the EME spreadsheet up to date
- Parking permits for sites (only for some localities)
- Safety alerts and responses
- Processing online ARMS referrals
- Organising new starter IT requests and equipment (including uniform)
- Supervision of B2 Admin (informal 1:1's, general training and shadowing)
- Supporting with tasks in Lead
- Administrator's absence; localitycaseload reviews, KCC escalation calls & legal requests
- Organising of lease cars for the team and keeping a log - ability to drive is an essential part of this role
- Ability to cross-cover other East Kent site
Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom. If you feel you qualify for sponsorship via a discounted salary threshold, please contact us via kentchft.recruitment@nhs.net quoting the vacancy reference number and how you feel you qualify for a discounted salary threshold.
About us
Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent
We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences
We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission
The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work
As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both
See where you can go with KCHFTcareer pathways
Job description
Job responsibilities
Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.
As a community Trust many of our roles require individuals to be able to drive to perform their duties. As such you will be asked to confirm you have a full UK driving licence where driving is a requirement of the role to be able to proceed with your application. We are committed to supporting candidates with disabilities into employment, if you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net quoting the vacancy reference number so we can support you further.
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Job description
Job responsibilities
Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.
As a community Trust many of our roles require individuals to be able to drive to perform their duties. As such you will be asked to confirm you have a full UK driving licence where driving is a requirement of the role to be able to proceed with your application. We are committed to supporting candidates with disabilities into employment, if you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net quoting the vacancy reference number so we can support you further.
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Person Specification
Qualifications
Essential
- A/AS levels (any grade) NVQ level3, BTEC diplomas, Certificates and Awards, International Baccalaureate diploma or equivalent or Level 3 qualification
Desirable
- Previous experience in an admin role
Experience
Essential
- Proven experience in office systems, with advanced use of Microsoft Office, i.e. MS Word, PowerPoint, Outlook and Excel
- Sound judgement and logical approach to complex situations, with ability to determine solutions
Desirable
- NHS specific IT system experience
- Knowledge of Business World & Supply Chain
- Understanding of NHS Community Services
- Supervision of staff
Know
Essential
- Knowledge and experience of working on a project or system implementation
- Minuting meetings skills
Desirable
- An understanding of the NHS current agenda and challenges
- Knowledge of clinical terminology
Practical / Intellectual Skills
Essential
- Excellent written and verbal communication skills
- Excellent inter-personal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
- he ability to plan and organise own workload without direct supervision
- The ability to maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities of others
- The ability to prioritise and balance a range of competing tasks to deliver to agreed timescales
Desirable
- Leadership/ managerial skills
Personal Attributes
Essential
- Ability to apply a common sense and logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems
- Ability to deal with distressing or emotional situations and discussions objectively and with emotional intelligence
- Ability to travel to diverse sites; ability to drive is essential
Person Specification
Qualifications
Essential
- A/AS levels (any grade) NVQ level3, BTEC diplomas, Certificates and Awards, International Baccalaureate diploma or equivalent or Level 3 qualification
Desirable
- Previous experience in an admin role
Experience
Essential
- Proven experience in office systems, with advanced use of Microsoft Office, i.e. MS Word, PowerPoint, Outlook and Excel
- Sound judgement and logical approach to complex situations, with ability to determine solutions
Desirable
- NHS specific IT system experience
- Knowledge of Business World & Supply Chain
- Understanding of NHS Community Services
- Supervision of staff
Know
Essential
- Knowledge and experience of working on a project or system implementation
- Minuting meetings skills
Desirable
- An understanding of the NHS current agenda and challenges
- Knowledge of clinical terminology
Practical / Intellectual Skills
Essential
- Excellent written and verbal communication skills
- Excellent inter-personal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
- he ability to plan and organise own workload without direct supervision
- The ability to maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities of others
- The ability to prioritise and balance a range of competing tasks to deliver to agreed timescales
Desirable
- Leadership/ managerial skills
Personal Attributes
Essential
- Ability to apply a common sense and logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems
- Ability to deal with distressing or emotional situations and discussions objectively and with emotional intelligence
- Ability to travel to diverse sites; ability to drive is essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
