Job summary
We have a working from home opportunity for an efficient and motivated Individual to join our team as Referral Unit Administrator.
Our Local Referral Unit is the front door to KCHFT. We take referrals via calls and emails from the acute trusts, GP's and patients and signpost them to the appropriate service in a timely manner.
Main duties of the job
You will be processing email referrals and assigning them via a patient database (RIO). You'll need to have excellent admin skills, good IT skills and most importantly a focus on patient experience.
This is a Monday-Friday role working 1pm to 7pm.
You will be predominantly based from home with all IT equipment provided, but there may be the occasional requirement to attend our Ashford based office for team meetings etc.
To hear more before you apply please get in touch!
About us
Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent
We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences
We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission
The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work
As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both
See where you can go with KCHFTcareer pathways
Job description
Job responsibilities
Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.
As a community Trust many of our roles require individuals to be able to drive to perform their duties. As such you will be asked to confirm you have a full UK driving licence where driving is a requirement of the role to be able to proceed with your application. We are committed to supporting candidates with disabilities into employment, if you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net quoting the vacancy reference number so we can support you further.
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Job description
Job responsibilities
Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.
As a community Trust many of our roles require individuals to be able to drive to perform their duties. As such you will be asked to confirm you have a full UK driving licence where driving is a requirement of the role to be able to proceed with your application. We are committed to supporting candidates with disabilities into employment, if you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net quoting the vacancy reference number so we can support you further.
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Person Specification
Qualifications
Essential
- Level 2 qualification (e.g. GCSE grades 9-4 / A*-C, NVQ level 2, BTEC diploma / certificate, O Level grades A-C) or equivalent demonstrable experience
Desirable
- NVQ Level 2 Customer Service Practitioner
Experience
Essential
- Experience of team working and versatility to take on a variety of tasks
- Administrative experience
Desirable
- Experience of handling confidential information
- Experience of working with members of the public
Knowledge
Essential
- Knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable
- Background knowledge of health and social care sector
Skills & abilities
Essential
- Good interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues
- Good attention to detail, accuracy and organisational skills
- Good written communication skills
Desirable
- Ability to concentrate and focus on tasks with frequent interruptions
Personal attributes
Essential
- Friendly and approachable manner
- Ability to work on own initiative and as part of a team
- Ability to be patient, tolerant and use discretion at all times
- Commitment and enthusiasm with flexibility in working practices and attitude to work
- Able to plan and prioritise effectively and work within defined deadlines
Desirable
- Possess a willingness to learn
Ability to manage
Essential
- Ability to maintain confidentiality at all times
- Ability to manage own workload
Desirable
- Ability to cope with pressure during busy periods and act in a professional manner at all times
Additional requirements
Essential
- To be able to attend a Trust office for training, meetings and for Business Continuity
Person Specification
Qualifications
Essential
- Level 2 qualification (e.g. GCSE grades 9-4 / A*-C, NVQ level 2, BTEC diploma / certificate, O Level grades A-C) or equivalent demonstrable experience
Desirable
- NVQ Level 2 Customer Service Practitioner
Experience
Essential
- Experience of team working and versatility to take on a variety of tasks
- Administrative experience
Desirable
- Experience of handling confidential information
- Experience of working with members of the public
Knowledge
Essential
- Knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable
- Background knowledge of health and social care sector
Skills & abilities
Essential
- Good interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues
- Good attention to detail, accuracy and organisational skills
- Good written communication skills
Desirable
- Ability to concentrate and focus on tasks with frequent interruptions
Personal attributes
Essential
- Friendly and approachable manner
- Ability to work on own initiative and as part of a team
- Ability to be patient, tolerant and use discretion at all times
- Commitment and enthusiasm with flexibility in working practices and attitude to work
- Able to plan and prioritise effectively and work within defined deadlines
Desirable
- Possess a willingness to learn
Ability to manage
Essential
- Ability to maintain confidentiality at all times
- Ability to manage own workload
Desirable
- Ability to cope with pressure during busy periods and act in a professional manner at all times
Additional requirements
Essential
- To be able to attend a Trust office for training, meetings and for Business Continuity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
