Job summary
We are looking for a customer focussed and organised individual to join our Dental Team in Aylesham Health Centre as Receptionist/Administrator.
You will be the first point of call for our patients when they enter the clinic, meeting and greeting and setting them at ease when they walk in.
You'll need to have a welcoming disposition and be able to support the wider team with admin duties.
Main duties of the job
As a Band 3 Receptionist/Administrator you will support the multi-disciplinary team with the admin needs of the service. Your role will be integral to the experience of our patients, getting them discharged from hospital and helping them get home to recover in the quickest tie possible.
You'll need to be an efficient administrator, able to deal with conflicting priorities and incoming challenges. You'll need to be a competent user of Microsoft Office programmes and quick to pick up new systems.
A good team player is a must, our work can be challenging at time, but it's also rewarding, you can see the difference you make!
As a Trust we are huge advocates for the development of our workforce so there is always room for growth with us is that's something that interests you.
With the forward focus of the NHS being in community care, there's never been a better time to join us!
About us
Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent
We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences
We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission
The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work
As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both
See where you can go with KCHFTcareer pathways
Job description
Job responsibilities
As a community Trust many of our roles require individuals to be able to drive to perform their duties. As such you will be asked to confirm you have a full UK driving licence where driving is a requirement of the role to be able to proceed with your application. We are committed to supporting candidates with disabilities into employment, if you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net quoting the vacancy reference number so we can support you further.
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Job description
Job responsibilities
As a community Trust many of our roles require individuals to be able to drive to perform their duties. As such you will be asked to confirm you have a full UK driving licence where driving is a requirement of the role to be able to proceed with your application. We are committed to supporting candidates with disabilities into employment, if you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net quoting the vacancy reference number so we can support you further.
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Person Specification
Qualifications
Essential
- Level 3 qualification (e.g. 2 A/AS levels, NVQ level 3, BTEC diplomas, certificates and awards, international Baccalaureate diploma) or equivalent demonstrable experience
Desirable
- NVQ Level 3 Business Administrator, Customer Service Specialist or Team Leader or Supervisor
Experience
Essential
- Administrative experience
- Experience of team working and versatility to take on a variety of tasks
Desirable
- NHS administrative experience
- Experience of handling confidential information
- Supervision of staff
- Experience of working with members of the public
Knowledge
Essential
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable
- Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
Skills & abilities
Essential
- Excellent interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues
- Excellent attention to detail, accuracy and organisational skills
- Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
- Excellent written communication skills
Desirable
- Ability to record accurate minutes of meetings and present to a high standard
- Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Ability to manage
Essential
- Ability to maintain discretion and confidentiality at all times
- Ability to plan and organise own workload without direct supervision
Desirable
- Ability to cope with pressure during busy periods and act in a professional manner at all times
Additional requirements
Essential
- Ability to accurately process payments
Desirable
- Knowledge of Dental Management software
Person Specification
Qualifications
Essential
- Level 3 qualification (e.g. 2 A/AS levels, NVQ level 3, BTEC diplomas, certificates and awards, international Baccalaureate diploma) or equivalent demonstrable experience
Desirable
- NVQ Level 3 Business Administrator, Customer Service Specialist or Team Leader or Supervisor
Experience
Essential
- Administrative experience
- Experience of team working and versatility to take on a variety of tasks
Desirable
- NHS administrative experience
- Experience of handling confidential information
- Supervision of staff
- Experience of working with members of the public
Knowledge
Essential
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable
- Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
Skills & abilities
Essential
- Excellent interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues
- Excellent attention to detail, accuracy and organisational skills
- Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
- Excellent written communication skills
Desirable
- Ability to record accurate minutes of meetings and present to a high standard
- Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Ability to manage
Essential
- Ability to maintain discretion and confidentiality at all times
- Ability to plan and organise own workload without direct supervision
Desirable
- Ability to cope with pressure during busy periods and act in a professional manner at all times
Additional requirements
Essential
- Ability to accurately process payments
Desirable
- Knowledge of Dental Management software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
