Central Referral Unit Coordinator

Kent Community Health NHS Foundation Trust

This job is now closed

Job summary

Are you looking for a rewarding career path where you can make a difference? If so, KCHFT would like to hearfrom you! As a Team Adviser/administrator within the Adult Health Improvement Central Access Team, you'rethe first point of contact for our clients. When our clients contact our service, you'll be the voice at the end ofthe line. It'll be up to you to assess their needs and sign post them to the most appropriate service. What willthe role involve?

Handling/ making inbound and outbound calls from members of the public and healthcare professionals
Providing appropriate responses and advice to clients
Ensuring a high level of customer care is always provided
Escalating calls when required
Attend and contribute to team meetings
Build relationships with colleagues to enhance the team working environment

Main duties of the job

Previous experience is welcome but not essential just a willingness to learn and respond well to feedback. Weprovide full induction training, regular coaching and the support and encouragement needed to get you off tothe best start. We also offer a generous NHS pension, annual leave entitlement and a competitive payframework to progress through. This role is based between the Cairn Ryan Centre in Dover and home- working.So, if you're customer focused, empathetic and up for a new challenge then we would love to hear from you!

Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

About us

Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences

We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both

See where you can go with KCHFTcareer pathways

Date posted

01 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

846-7094902-EP

Job locations

Dover Health Centre

Dover

CT16 1RH

Job description

Job responsibilities

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Job description

Job responsibilities

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

Find out more about the community difference here.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person Specification

Qualifications

Essential

Level 3 Qualification or Equivalent Experience

Desirable

Handling Confidential information

Experience

Essential

Administrative experience

Desirable

Supervision Experience

Experience

Essential

Team working

Desirable

Customer Service

Knowledge

Essential

Use of IT packages

Person Specification

Qualifications

Essential

Level 3 Qualification or Equivalent Experience

Desirable

Handling Confidential information

Experience

Essential

Administrative experience

Desirable

Supervision Experience

Experience

Essential

Team working

Desirable

Customer Service

Knowledge

Essential

Use of IT packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.