Job summary
Do you want a new challenge working with a high performing team in a fast-paced health care environment?We have an exciting full-time opportunity for a Temporary Staffing Team Lead to join our team.
The Temporary Staffing team is an essential and integral part of the organisation, specialising and managing the organisation's temporary staffing needs. We aim to provide a reliable, cost-efficient and customer-driven service to alldirectorates by responding to requests for all temporary workers, clinical and administrative roles, to provide efficientand safe staffing levels for the provision of healthcare to the population of Kent and pockets of East Sussex and London.
The Temporary Staffing Lead will have direct management responsibility for the team of Advisors and Assistants who are the first point of contact for the Temporary Staffing Team. Leading by example, you will ensure that the team deliver aprofessional, efficient, responsive and proactive service at all times. Due to the nature of the service and often conflictingdemands and deadlines, you will need to be adept at coordinating your own workload, projects and the team's prioritiesin a busy work environment.
If you think this is you, we'd really like to receive your application. Interviews will be held 8th November 2024.
Main duties of the job
Your main responsibilities will include:
o Direct team management and coordination of telephone lines, email inboxes, Topdesk forms and urgent MS teams chatso Be a point of escalation for team querieso Understand and train the team in legacy and newly implemented processeso Monitor KPI's while considering and proposing areas for service development and improvemento Review and monitor compliance, recruitment, automation, invoicing and other key areas within the teamo Support pay queries for temporary bank and agency workers supporting KCHFTo Creating and updating SOPs specific to the role and service deliveryo Support the Temporary Staffing Office Manager and external teams with queries/tasks/processeso Have a complete understanding of temporary staffing and the impact of the service on other key stakeholders bothwithin KCHFT and external partners.
About us
Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent
We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences
We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission
The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work
As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both
See where you can go with KCHFTcareer pathways
Job description
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community differencehere.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Job description
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community differencehere.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Person Specification
Qualifications
Essential
- Level 4 qualification (e.g. certificate of higher education, higher national certificate, NVQ level 4) or equivalent demonstrable experience
Desirable
- NVQ Level 3 Team Leader or Supervisor or other leadership/management qualification
Experience
Essential
- Evidence of Leading teams in busy and pressurised environments
Desirable
- NHS administrative experience
Knowledge
Essential
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable
- Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
Skills
Essential
- Excellent written communication skills / Excellent attention to detail, accuracy and organisational skills
Desirable
- Evidence of Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Personal Attributes
Essential
- Ability to apply sound judgement and logical approach to identify key or underlying issues and use initiative to solve problems / Ability to prioritise, multi-task and respond quickly to changing priorities, reorganising own and teams workload to meet deadlines
Desirable
- Possess a willingness to learn
Ability to Manage
Essential
- Proven ability to manage staff including performance and absence management
Desirable
- Ability to cope with pressure during busy periods and act in a professional manner at all times
Person Specification
Qualifications
Essential
- Level 4 qualification (e.g. certificate of higher education, higher national certificate, NVQ level 4) or equivalent demonstrable experience
Desirable
- NVQ Level 3 Team Leader or Supervisor or other leadership/management qualification
Experience
Essential
- Evidence of Leading teams in busy and pressurised environments
Desirable
- NHS administrative experience
Knowledge
Essential
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable
- Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
Skills
Essential
- Excellent written communication skills / Excellent attention to detail, accuracy and organisational skills
Desirable
- Evidence of Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Personal Attributes
Essential
- Ability to apply sound judgement and logical approach to identify key or underlying issues and use initiative to solve problems / Ability to prioritise, multi-task and respond quickly to changing priorities, reorganising own and teams workload to meet deadlines
Desirable
- Possess a willingness to learn
Ability to Manage
Essential
- Proven ability to manage staff including performance and absence management
Desirable
- Ability to cope with pressure during busy periods and act in a professional manner at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
