Job summary
We are looking for a motivated individual to work within our busy orthotics manufacturing department based at Discovery Park, Sandwich.
The B3 administrator will be responsible for handling the invoicing and invoicing related queries, both within KCHFT and externally to our private customers as well as the day to day supervision B2 administrative assistant/s.
The orthotics manufacturing team provide support to clinical teams across all localities, by producing high quality bespoke, semi-bespoke and off the shelf devices. This enables clinicians to provide high quality services, ensuring that the delivery of orthotic devices supports the needs of the Podiatry services.
Main duties of the job
In addition to the overall duties outlined in the Job Description, the administrative staff of the department are responsible for booking in orders, taking phone calls from patients and customers, speaking with potential new customers, dispatching orders and handling account queries.
You will ensure the team operates effectively by undertaking comprehensive administrative tasks, such as handling team correspondence, scheduling appointments, clinics and meetings, managing agendas,diary management for the team, task related problem solving, maintaining stock of equipment and supplies and completion of standard forms, surveys and audits.
About us
Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our valuesCompassionateAspirationalResponsiveExcellent.
We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences.
We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission.
The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work.
As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both
See where you can go with KCHFTcareer pathways
Job description
Job responsibilities
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community differencehere.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Job description
Job responsibilities
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community differencehere.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Person Specification
Qualifications
Essential
- Level 3 qualification (e.g. 2 A/AS levels, NVQ level 3, BTEC diplomas, certificates and awards, international Baccalaureate diploma) or equivalent demonstrable experience
Desirable
- NVQ Level 3 Business Administrator, Customer Service Specialist or Team Leader or Supervisor
Experience
Essential
- Administrative experience Experience of team working and versatility to take on a variety of tasks
Desirable
- NHS administrative experience Experience of handling confidential information Supervision of staff Experience of working with members of the public
Knowledge
Essential
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable
- Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
Skills and abilities
Essential
- Excellent interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues Excellent written communication skills Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority Excellent attention to detail, accuracy and organisational skills
Desirable
- Ability to record accurate minutes of meetings and present to a high standard Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Personal attributes
Essential
- Friendly and approachable manner Ability to apply a logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems Ability to be patient and tolerant especially when discussing complex information Ability to be innovative and objective as well as logical in resolving problems Ability to prioritise and maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities Ability to travel to diverse sites
Desirable
- Possess a willingness to learn
Ability to manage
Essential
- Ability to maintain discretion and confidentiality at all times Ability to plan and organise own workload without direct supervision
Desirable
- Ability to cope with pressure during busy periods and act in a professional manner at all times
Additional requirements
Essential
Desirable
- Familiar with Business World and Health Roster.
Person Specification
Qualifications
Essential
- Level 3 qualification (e.g. 2 A/AS levels, NVQ level 3, BTEC diplomas, certificates and awards, international Baccalaureate diploma) or equivalent demonstrable experience
Desirable
- NVQ Level 3 Business Administrator, Customer Service Specialist or Team Leader or Supervisor
Experience
Essential
- Administrative experience Experience of team working and versatility to take on a variety of tasks
Desirable
- NHS administrative experience Experience of handling confidential information Supervision of staff Experience of working with members of the public
Knowledge
Essential
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable
- Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
Skills and abilities
Essential
- Excellent interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues Excellent written communication skills Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority Excellent attention to detail, accuracy and organisational skills
Desirable
- Ability to record accurate minutes of meetings and present to a high standard Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Personal attributes
Essential
- Friendly and approachable manner Ability to apply a logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems Ability to be patient and tolerant especially when discussing complex information Ability to be innovative and objective as well as logical in resolving problems Ability to prioritise and maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities Ability to travel to diverse sites
Desirable
- Possess a willingness to learn
Ability to manage
Essential
- Ability to maintain discretion and confidentiality at all times Ability to plan and organise own workload without direct supervision
Desirable
- Ability to cope with pressure during busy periods and act in a professional manner at all times
Additional requirements
Essential
Desirable
- Familiar with Business World and Health Roster.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
